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An oasis of calm, centrally located with friendly and helpful staff. The room was spacious and well equipped. Although there didnt appear to be many guests (it was post academic year), the restaurant was serving the full menu and the wait staff so helpful and attentive.
Great place to stay it is clean and staff is friendly
Thomas
Stayed 1 night in Mar 2024
Response from Gracie on May 22, 2024
Thomas,We’re really grateful and appreciate you taking the time to share your rating with us. Its good to hear that you enjoyed your stay with us. We look forward to having you stay with us in the future.
10/10 Excellent
Michael W
Traveled with partner
May 13, 2024
Stayed at this hotel multiple times. Love it
Michael W
Stayed 1 night in May 2024
Response from Gracie on May 22, 2024
Thanks so much for taking the time to leave us a 5-star rating. I'm so pleased to hear that you enjoy your stay with us. We look forward to having you back.
This is the place to stay if you are visiting the University of Alabama campus.
Michael
Stayed 3 nights in May 2024
Response from Gracie on May 22, 2024
Michael,We’re really grateful and appreciate you taking the time to share your rating with us. Its good to hear that you enjoyed your stay with us. We look forward to having you stay with us in the future.
Loved staying at the Capstone.
Great experience! Loved the location! We will return. ❤️
Tara
Stayed 2 nights in May 2024
Response from Gracie on May 22, 2024
Tara,We’re really grateful and appreciate you taking the time to share your rating with us. Its good to hear that you enjoyed your stay with us. We look forward to having you stay with us in the future.
Thank you for the perfect score and the comments about our team! I’ll be sure to share this with everyone. We hope to see you again soon.
10/10 Excellent
Kristine
Business traveler, Traveled with family
Apr 24, 2024
Liked: Cleanliness, staff & service
The facilities are definitely dated. Bathrooms need some cosmetic maintenance.
Kristine
Stayed 1 night in Apr 2024
Response from Matt on May 9, 2024
Thank you for the perfect score and the feedback! We are constantly working to ensure that we offer the highest level of service to our guests- and that includes facilities and amenities expected by our guests. We hope that you will be our guest again soon.
Thank you for the perfect score and comments! We hope to see you again soon!
8/10 Good
Joan
Traveled with family
Apr 16, 2024
Liked: Cleanliness, staff & service
Staff was very friendly. Room is very tired. Not enough outlets in room. Built in outlets on lamps did not all work. Lightbulbs horrible brightness. Chair at desk all worn/torn. Carpet appears dingy. Bathroom was clean and somewhat updated but very small. Beds were clean and comfortable.
Joan
Stayed 1 night in Apr 2024
Response from Matt on Apr 22, 2024
Thank you for your feedback. I have shared your comments with the appropriate team members. I am so sorry that we fell short of your expectations. We hope that you will give us another chance soon.
Perfect location for parents & potential students visiting the town.
Tiffany
Stayed 1 night in Apr 2024
Response from Matt on Apr 16, 2024
We are thrilled that you enjoyed your stay with us and hope to see you again soon!
2/10 Terrible
Michael
Apr 15, 2024
Michael
Stayed 1 night in Apr 2024
Response from Matt on May 9, 2024
It looks like we fell short of your expectations during your stay with us. Please contact me through the Expedia App and give us a chance to make it right.
Very convenient to the Bryant Conference Center. Great to walk around the campus for exercise. On-site restaurant had very good food, especially at breakfast.
Must make sure you have your USB chargers since there are no lamps or outlets that have the USB plug integrated. No big deal but be aware.
Rhodes
Stayed 1 night in Apr 2024
Response from Matt on Apr 16, 2024
Thank you so much or your feedback. We are thrilled that you enjoyed our restaurant. I will share this with our team. We hope to see you again soon.
Wonderful hotel on campus of University of Alabama. Friendly and welcoming staff. Huge lobby. Full service bar and very good restaurant. Safe area. Only one complaint. How slick the shower floor becomes when wet.
Margaret
Stayed 1 night in Apr 2024
Response from Matt on Apr 9, 2024
Thank you for your kind comments! I will be sure to share those with our team. Thank you also for your feedback regarding the shower. I have shared this with our team. We hope to see you again soon.
Location was phenomenal for access to UA campus and all of their athletic arenas!
Rebecca
Stayed 1 night in Mar 2024
Response from Matt on Apr 2, 2024
Thank you for the perfect score! We are thrilled that your stay exceeded your expectations and hope to see you again soon.
10/10 Excellent
Ann
Mar 31, 2024
Ann
Stayed 2 nights in Mar 2024
Response from Matt on Apr 22, 2024
Thank you for the perfect score! We hope to see you again soon!
6/10 Okay
Antonio
Mar 30, 2024
Antonio
Stayed 1 night in Mar 2024
Response from Matt on Apr 22, 2024
Thank you for your feedback. It looks like we fell a little short during your stay. We hope that you will give us another chance soon.
8/10 Good
April
Mar 29, 2024
April
Stayed 2 nights in Mar 2024
Response from Matt on Apr 22, 2024
Thank you for the 4/5 score!
10/10 Excellent
Hamilton
Mar 29, 2024
Hamilton
Stayed 1 night in Mar 2024
Response from Matt on Apr 22, 2024
Thank you for the perfect score! We hope to see you again soon!
8/10 Good
Jessica
Traveled with family
Mar 29, 2024
Liked: Staff & service
Needs some simple updating - paint, furniture, etc. very convenient location and friendly staff. Housekeeping did not replace towels or shampoo, soap and conditioner daily.
Jessica
Stayed 2 nights in Mar 2024
Response from Matt on Apr 2, 2024
Thank you for the 4/5 score and your feedback! I have made a note of your comments and will follow-up accordingly. We hope that you will be our guest again soon.
Hotel Staff was extremely friendly and helpful. We appreciated all they did. Clean and spacious rooms. Hotel is conveniently located. Highly recommend.
Elisa
Stayed 2 nights in Mar 2024
Response from Matt on Mar 29, 2024
Thank you for your feedback! I will be sure to charge your comments with our team! We hope that you will be our guest again soon.
10/10 Excellent
Adriana
Mar 21, 2024
Adriana
Stayed 2 nights in Mar 2024
Response from Matt on Apr 16, 2024
Thank you for being our guest and giving us a perfect score!
I am so sorry that we didn't meet your expectations. I sincerely hope that you will give us another chance in the future. I would appreciate the opportunity to learn more about your stay with us. Can you please contact us through Expedia and let us know hoe we can do better next time?