Exterior

Reviews of La Quinta Inn & Suites by Wyndham Tuscaloosa University

2.5 out of 5
La Quinta Inn & Suites by Wyndham Tuscaloosa University
3920 McFarland Blvd. E, Tuscaloosa, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1021 reviews" "
Rating 8 - Good. 211 out of 1021 reviews" "
Rating 6 - Okay. 89 out of 1021 reviews" "
Rating 4 - Poor. 45 out of 1021 reviews" "
Rating 2 - Terrible. 37 out of 1021 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service
Stayed 1 night in May 2024

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thes stay was fine, only they have to do a daily service in room.. I never received the room service in 4 days
Stayed 1 night in May 2024

4/10 Poor

Loryn

Disliked: Staff & service
DO NOT GO TO THE THIS HOTEL WITH DOGS. They claim to be pet friendly but it is very clear that the MANAGER hates pets. While checking in she gave me a very intense explanation of where the dogs could and could not go and then asked me if I had waste disposal bags, and I did. After taking our dogs to potty next to the highway (per her instructions), she came chasing me outside claiming I letting my dog defecate without cleaning it up. I was simply going to the car to retrieve the disposal bags. Obviously she was watching my dog poop on camera because I was not to be trusted. It was so uncalled for and rude. Meanwhile there was dog poop everywhere including in areas she told us not to go. Before accusing people and assuming negative intent, take care of your dirty hotel first. Will not return, and highly encourage pet owners to skip this hotel. Very disappointed and offended
Stayed 1 night in May 2024
Response from Janell C on May 24, 2024
Thank you for review. We seem to have a situation where recollections may vary. At check in, when we are made aware that a pet will be present our front desk is responsible for ensuring that those guest know the policy for the pets and the designated areas for dogs to defecated.The Manager had witnessed your dog through the window defecating in the area that is not a designated pet area. The designated pet area is by the flagpole and your vehicle was on the opposite side and she was unable to determine exactly why you were headed in the opposite direction without picking up the poop. She walked outside and kindly asked if you had a poop bag. When she spoke with you, you proceeded to tell her that you were getting poop bags from your spouse in the vehicle, which was parked away from the pet area. Once you explained that you did have poop bags, the GM thanked you and immediately returned to the property. We are absolutely pet friendly, but it does take effort to ensure that each guest pick up their pets waste. We want to always ensure that our property is looking its best and not have situations where there is lots of defecation around our property.We are truly sorry if you choose not to return to stay with us.Thank You

10/10 Excellent

Hayden

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy parking.
Stayed 1 night in May 2024

10/10 Excellent

Sha'keitta

Liked: Cleanliness, staff & service, property conditions & facilities
The staff that i encounter were amazing individuals
Stayed 2 nights in May 2024

10/10 Excellent

Janna, Wetumpka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very clean! Staff is friendly and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Vivian

Disliked: Cleanliness, staff & service, amenities
Person who checked me in wasnt sincere; phony. Asked to be put near elevator but not at end of hallway and caught her putting me at end of hallway; had her change it. She meant she was going to be uncooperative do the opposite of what I asjed. She acted like she resented giving good customer service. She is the reason I wont choose this hotel again. She rates poor customer service.
Stayed 1 night in May 2024

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

anhthu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room
Stayed 1 night in May 2024

8/10 Good

Yaschica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a room with two queen beds. The rooms were on the smaller side, but the bathroom was of a reasonable size. The main concern was the mattresses, which were excessively firm and uncomfortable; they didn't conform to our bodies at all. However, we appreciated the continental breakfast with a variety of cold and hot food options. The room itself was clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in and out!
Stayed 1 night in May 2024

4/10 Poor

Connie

Disliked: Cleanliness, property conditions & facilities
Entrance was dirty under the canopy the carpet looked dirty looked worn and tired!!
Stayed 1 night in Apr 2024

8/10 Good

Wesley

Traveled with partner
Liked: Staff & service, property conditions & facilities
This is a two star hotel, but it’s fairly new and in good shape, so it might be as good as a low three star. To the management: if you start doing some deep cleaning soon, this is going to get away from you. Good breakfast! Nice staff. Hard bed. Clean floors.
Stayed 1 night in Apr 2024

10/10 Excellent

Bradford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shopping and campus.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Jackie

I have nothing to write
Stayed 1 night in Apr 2024

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can’t say enough good about this hotel. The staff are wonderful and hotel is brand new.
Stayed 1 night in Apr 2024

10/10 Excellent

Donna, Corryton

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great. Everyone was friendly and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! The only issue was the bathroom light made an annoying chirping sound every time you turned it on and we found a hair in the shower.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean and safe the staff are nice too I enjoyed my stay!
Stayed 2 nights in Apr 2024

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff friendly!! The complimentary breakfast was very good as well!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a quick stay but everything was great. About a 10 min Uber ride to downtown.
Stayed 1 night in Apr 2024

10/10 Excellent

George

Stayed 1 night in Apr 2024

2/10 Terrible

Scotty

Traveled with family
Disliked: Staff & service
There was adults slamming doors, beating on walls, and screaming all night. Called front desk 4 times to get it handled with no response. After about 4:00 am called the local police. Talked to several people the next morning who said the same thing and would never stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Andrew, the woodlands

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round, fair price
Stayed 1 night in Apr 2024

8/10 Good

Armando, Hewitt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

k w, colorado springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. Very clean and new facilities.
Stayed 1 night in Apr 2024

8/10 Good

cambria hoffman

Liked: Cleanliness, staff & service, property conditions & facilities
The guest were loud on the hall we stayed on , but overall our stay was nice …
Stayed 2 nights in Apr 2024

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a good stay here for an Alabama baseball game. We stayed 2 nights. The best parts: very convenient to shopping, restaurants and the university. Clean, lots of parking. Very competent and friendly staff. I had the oatmeal with cranberries and almonds for breakfast and it was delish. Also got some yogurt. I love it when hotels have healthy breakfast choices. The big drawbacks…noise!! Our room faced the freeway and it’s busy and loud. And, nothing the staff could control, but the other people staying there were terrible. Came in at 3 and 4 am and so loud in the hallway that they woke both of us up! Unreal to be that inconsiderate.
Stayed 2 nights in Apr 2024

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and up to date rooms are large and nice beds were comfortable
Stayed 2 nights in Apr 2024

6/10 Okay

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good night. We had a rowdy group next door to us. The staff went and asked them to quite down. I was thankful for that. The place was clean and staff was awesome.
Stayed 1 night in Apr 2024

2/10 Terrible

Acura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Manager was rude and insensitive but rest of staff was lovely!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in Apr 2024

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. I recommend and would stay here agsin
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations in a convenient location
Stayed 2 nights in Apr 2024

6/10 Okay

Dana

Stayed 2 nights in Apr 2024

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are very kind and accommodating, breakfast is very good and rooms are clean, spacious, have all,the things I need like ironing board iron and hair dryer
Stayed 2 nights in Mar 2024

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

TAJ

Liked: Cleanliness, staff & service, property conditions & facilities
The young lady that worked the front desk Anna was awesome and very friendly.
Stayed 2 nights in Mar 2024

6/10 Okay

Katherine

Liked: Cleanliness, property conditions & facilities
Ice machine empty,
Stayed 1 night in Mar 2024

10/10 Excellent

Sabrina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel multiple times over the past couple of years. It’s always been clean with a friendly staff. We’ve traveled for work and personal, alone and with kids. Always a pleasant experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Stayed 1 night in Mar 2024

2/10 Terrible

Diane

Traveled with family
Disliked: Cleanliness
The room I received had used cups underneath the sink. Had gum rappers in the closet. Hair on the floor. The beds and pillows were rock hard. And in my opinion overall filthy.
Stayed 1 night in Mar 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. The rooms were clean .
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Landscaping needs updating and cleanup. Woman that checked us in, Lakresha, was wonderful. Excellent personality!
Stayed 1 night in Mar 2024

10/10 Excellent

Deandre

Liked: Staff & service, amenities, property conditions & facilities
Love d the stay the congested parking lot from construction and limited spacing is the only concern I had
Stayed 1 night in Mar 2024