Find hotels near United Supermarkets Arena, Lubbock from ₩73,728

"the room wasn't clean. very poor customer service. especially in the bar areas. and a very rude bartender. that chose to argue with a customer. and decide too talk too. his coworkers in regards of a customer. and I won't ever book there again. and there was a maggot found in clean supposedly clean towels. and this was supposed too be a five star hotel. not at all is what it was. "

"The smell of the 3rd floor is horrible i guess they let people cook in there rooms and the smell of fish and curry and other sppices were very strong and made me nauseous we couldn't not stay we left"

"great customer service"

"It wouldn’t take much to make this a 5 star review but the towels had holes, the sheets had holes, the lamp flickered and there was mold on the ceiling! The ice machine was also missing. But the room was clean. The bathroom had been renovated and the lobby and breakfast was nice."

"Room was great bathroom door didn’t close properly, I grabbed a mug to drink out of there was coffee that’s wasn’t cleaned properly off the cup. Overall great stay "

"Only reason I didn't give a 5 was that you have to ask to have trash and towels handled each day. Otherwise, great place to stay."

"The location was good, clean rooms and bathroom, the staff was very helpful "

"The room and amenity areas were very clean and well kept, overall a solid hotel in Lubbock"

"The entire property is very dingy. Had to have the room keys reprogrammed so many times that I asked them to replace them. The biggest complaint is the doors leading to outside are broken. The key sensor is not there and hasn’t been in a long time. You have to put a rock to prop the door open IF someone can open it for you from the inside. The door going out to the pool is the same. There isn’t a note on the door so you don’t know you are locked out till you have to bang for someone to let you in. They also lock the front main door at night and WILL NOT open it so you have to walk around the building to find the one outside door that actually works. These doors have very obviously been broken for a long time. You would think this would be a priority to get fixed. "