4/10 - 별로예요
Taewon
2019년 5월 5일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend 4 bankrupted luxurious travelers
A bellboy broke the handle of our luggage while checking at 02:30am(Nice start, aye?). We were so mad but didn’t show our anger, but a receptionist said ‘Oh it could be broken before~ or you might break the carrier~(seriously?), so we will contact you tomorrow to deal with this problem’.
Couldn’t believe this is a 5 star hotel, when especially your wife also works in the hotel field.
Eventually nobody gave a shit until tomorrow afternoon. So we talked about this to a manager called Mark. He said he will ‘INVESTIGATE’ about this and took out our carrier, however we didn’t hear sincere apology nor any result of INVESTIGATION, but our barely repaired carrier in our room.
Plus, when we dragged our tired body to our room. Sleepers seemed used ones and bed/pillow sheets weren’t properly cleaned, so we just took photos of them but didn’t make any additional complaints. But just attached these photos for potential customers so evaluate them by yourself please.
Plus, one day when my wife tried to grab a dish in the dining place for breakfast, she touched a squeezed salmon piece which attached under the bottom side of a dish. Splendid.
Also, we already experienced awful room condition right after check-in, so one day, I left a tip for the cleaning person to clean our room nicely. As a result he/she really cleaned it nicely so even took all the towels away so we even couldn’t take a shower.
Until now have been traveled 45 countries, but never felt like this insulted
Taewon
2019년 4월에 5박 숙박함
