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Reviews of Wuxi Marriott Hotel Lihu Lake

4.5 out of 5
Wuxi Marriott Hotel Lihu Lake
No 188 Huanhu Road, Bin Hu District, Wuxi, Jiangsu

Reviews

8.4

Very Good

Rating 10 - Excellent. 9 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

9.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

WunGong

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2024

8/10 Good

Kee

Business traveler
Liked: Cleanliness, staff & service, room comfort
Items to be rectified
Hotel safe was not working when I checked in. This should be have been checked before a hotel guest checks in. Spent an hour waiting for this to be resolved. There should be a shuttle bus to the Wuxi Train Station.
Stayed 3 nights in Aug 2023

10/10 Excellent

Frank

Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property, close to the main tourist attractions. Getting taxis sometimes weren’t that convenient as they don’t drive inside unless the taxi was dropping someone off. It’s very clean and well maintained building. I booked a room for 3 people but they kept only providing 2 sets of towels, so there were a lot of phone calls for additional towels.
Stayed 4 nights in Sep 2019
Response from Marilyn on Sep 16, 2019
Thank you for your review of your past stay at Wuxi Marriott Hotel Lihu Lake. I'm very sorry that had some disappointing experience with us and I have addressed these issues with our staff. Your feedback will help us improve. Thank you once again for your comments. Thank you again for your feedback, and I do hope the next time you return to Wuxi you consider staying with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Marilyn on Aug 23, 2019
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

10/10 Excellent

Phuong Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Marilyn on Aug 21, 2019
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Thank you to the excellent, uber-friendly staff.
Stayed 2 nights in Jun 2019
Response from Marilyn on Jun 19, 2019
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is beautiful! Conveniently located close to Yuantouzhu (go to Fairy Island!). And only about 5 miles from the city center. The rooms are awesome, with great decoration and comforts! The staff when we arrived at the hotel was super helpful and all fluent in English. The second day, however, only one staff member spoke English and it was limited. The Golden Keys concierge made no attempt to understand my request to store our luggage for the day, even when I used a translation app. Finally when we came to collect our luggage, he didn’t even understand his own notes on the luggage ticket and had to search for a missing item for several minutes. I would stay again as it is extremely comfortable and beautiful, but I expect more from a global brand in terms of service. Even if you don’t speak English, there should be more effort to gain understanding of the guests’ needs
Stayed 1 night in May 2019
Response from Marilyn on Jun 19, 2019
We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work for yourself.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel, friendly staff
New and stylish hotel with a little bit Chinese elements in the decoration. Room is sizable, big enough for 3 of us with a kid. All staff including front desk, concierge, room service, and the gym center are very friendly and helpful. We arrived quite late in the evening, thanks for the Chinese restaurant still accept our late arrival and last ordering. They serves very nice Chinese food and the breakfast buffet is also not bad. Swimming pool is unexpectedly big with a hot jacuzzi spa inside. There is a robot providing water or other essentials delivery service. Kids just love it! The location of the hotel is great! Quietly located beside the Tai Lake and very convenient to the sightseeing spots nearby. Just one thing wanna mentions is that there was some unpleasant smell in our toilet room. I think the hotel needs to do something on its ventilation. Overall, we enjoy our stay very much.
Stayed 1 night in Mar 2019
Response from Tracy on Apr 12, 2019
Dear Marian, Thank you for your recent stay at Wuxi Marriott Hotel Lihu Lake. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Sincerely, Tracy Wu Sales Manager Wuxi Marriott Hotel Lihu Lake tracy.wu2@marriott.com 17768335520

4/10 Poor

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
very nice hotel. treated differently due to booking through expedia. I was actually asked into the executive lounge by the staff and than asked to leave because I booked through Expedia. I don't know what to say except that the staff was inexperienced and it's a new hotel.
Stayed 3 nights in Dec 2018
Response from Tracy Wu on Dec 12, 2018
Dear Thomas, Thank you for your review of your past stay at Wuxi Marriott Hotel Lihu Lake. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff. Your feedback will help us improve. Thank you once again for your comments. Thank you again for your feedback, and I do hope the next time you return to Wuxi you consider staying with us again. Best regards, Tracy

10/10 Excellent

wenjie

Stayed 1 night in Jan 2023

8/10 Good

GUANGJIAN

Liked: Staff & service
Stayed 1 night in Oct 2020
Response from Marilyn Ma on Nov 24, 2020
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

2/10 Terrible

chuanli

Stayed 1 night in May 2020
Response from Marilyn on Jun 5, 2020
Thank you for your recent stay at Wuxi Marriott Hotel Lihu Lake.I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff while I hope if you could offer us detail information of your disappointment. Your feedback will help us improve. Thank you again for your feedback, and I do hope the next time you return to Wuxi you consider staying with us again.

10/10 Excellent

caiyun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Marilyn on May 6, 2020
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from Marilyn on Jun 19, 2019
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!

10/10 Excellent

Sichen, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean, comfortable room and the whole hotel. Perfect service! The service people are very caring and helpful.
Stayed 3 nights in Oct 2018
Response from Tracy on Nov 6, 2018
Dear Sichen, Thank you for your recent stay at Wuxi Marriott Hotel Lihu Lake. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Best regards, Tracy