Cancun South Beach Vacations

This hotel is fine for an airport hotel, but not worth the money, and the bad experience I had here with the hotel staff would make me stay away in the future. Basically, the hotel's number was incorrect (goes to another Marriott property in Cancun) on hotels.com. This meant that when I called for the shuttle at 1AM when my flight landed I was told there are no shuttles, by a Marriott property. So then it was 30 minute of haggling to get a cab to take me the 2.5 miles, which cost 20 bucks. I complained upon checkin, and the person said to talk to the manager tomorrow. No proactive effort by them, I had to track the manager down. She said she'd give me $20 worth of restaurant vouchers, but wouldn't refund the beer I had purchased, and refused to do anything else. She also blamed me (and hotels.com) for calling the wrong number. Honestly, if she'd just been somewhat pleasant the entire thing would have been fine, but the rudeness and failure to take responsibility was really annoying. Lastly, the rooms are REALLY noisy, you can hear everything from the hall. There are better airport hotel options in Cancun. Use them instead.