Hong Kong SAR Honeymoon Vacations

Liked hotel room didnt like having to carry heavy suitcases up 2 flights of stairs no lifts.

Great location. Staff are nice and friendly.

Corner location. Near metro. Food options. Local restaurants. Local markets for fresh foods. Check out the wine bars, that was a surprise! Complimentary breakfast. But, bring your toothbrush/paste otherwise purchase in the lobby.

The staffs were nice and beddings were great

The most remarkable thing of the hotel is the Victoria Habour view

the room was bigger than expected than a normal HK hotel

Great location. Staff are nice and friendly.

The most remarkable thing of the hotel is the Victoria Habour view

Liked hotel room didnt like having to carry heavy suitcases up 2 flights of stairs no lifts.

Great location. Staff are nice and friendly.

The team of doormen were exceptional. Very proactive, warm smiles and great attentiveness. There was A and a few others whose names I didn’t catch helped set the tone from the start. A special mention to J, Lobby Ambassador. When I was taking work calls in the lobby lounge, he came and offered a bottle of water. He extends this courtesy and charm to every guest. The ability to go beyond scripted professionalism made interactions a lot more genuine. Everything in the room was tidied and clean, amenities were replenished. Room was on the older side for sure. We got the harbour view on a high floor which was a pretty decent view. Food quality and variety for buffet breakfast was as expected. A negative incident occurred while we were having breakfast on Sunday. A manager could be heard in view of all other guests, calling a staff with a disparaging remark. Calling the staff ‘zero brain’ to his supervisor. Also, instead of calling the staff by name, he went ‘Oei! Hey!’. That is rude. This is not a situation of ‘respecting the hierarchy’ or ‘language barrier’. Wherever one works, you learn the locality and assimilate. These actions undermine basic human dignity and consistency of the Mandarin Oriental service ethos. The external customer is important, so is the internal customer. Leadership, especially in a hospitality establishment is more than just putting on a tailored suit and fancy shoes. Leadership is not a title, it is a burden.

Good experience overall. Got a free upgrade. Top choice in the neighbourhood. Would be nice to have dehumidifier to keep the room dry on rainy days.

Great location. Staff are nice and friendly.

Great front desk staff gave us free upgrade and were very understanding of our situation (unpredictability of checkout due to travelling standby)