Captree Island Luxury Vacations

Definitely recommend this hotel which is near many tourist spots. Plenty of restaurants to choose from. Even the hotel bar is excellent!

My first problems seemed to belong more to Expedia than to the hotel. I was booked & charged for 2 persons in the room (my name had been entered twice) & they could not correct it. Secondly I was charged, acc to Expedia two different prices for my 2 nights there— again, Expedia would not assist despite my 3 calls to them. Riu plaza room was small but lovely. It had all needed amenities & was mostly satisfactory. My only difficulties were with a frequent sandpaper rubbing kind of noise at all hours, which I suspect was because my room was next to the Pumping Room. Lastly I found that no matter how careful I was, water leaked after both showers, into the foyer of the room, which I used towels to clean up. In a less expensive room, I would not have considered this a problem but for prices at Riu, I was surprised. Other than those issues, the room was very good.

The staff were courteous, accommodating, and knowledgeable. The room was clean, aesthetic, and it had a gorgeous view of the city. The breakfast had a wide variety of food options. This is a great place to stay.

The hotel was overall a pleasant place to stay. The location was great, the staff were very friendly and helpful, and the restaurant had a lovely atmosphere. The food was also good and enjoyable. However, the room was disappointing. The mattress was extremely uncomfortable and felt very worn out and sagging in the middle, making it difficult to get a good night’s sleep. The pillows were also uncomfortable. In addition, the bathroom was surprisingly small, to the point of being quite impractical. While the service and location were definite positives, the comfort of the room needs significant improvement.

Stayed here this past week and had an amazing experience. Lysandra greeted us upon arrival and set the tone for our stay perfect stay. Extremely attentive and personable. I definitely recommend and will be back!

After staying in New York City many times, this is probably one of the best stays I’ve ever had. The rooms were clean, the staff was amazing and Location was excellent. What really made this place great was the morning breakfast staff and the evening happy hour staff. Specifically one staff member Sonia who served the wine and attended to all the guests made this stay extremely amazing. We met so many nice people and the staff made this stay extra special. I would highly recommend this location to returning New York visitors or new visitors as well.

Absolutely lovely hotel right in the middle of it all. Well maintained older hotel. Rooms cleaned every day. On site bar and restaurant. Helpful, friendly staff. Would stay here again!

We had a wonderful experience at the Conrad! Could not have asked for a better place to stay.