Captree Island Luxury Vacations

Super friendly staff

The hotel staff are all accommodating, free breakfast have a huge array of choices.

Excellent location in midtown in order to travel north or south of the manhattan. The rooms were large and comfortable, but the lighting in the room was very dim. We sent a note to the manager but there was no response. The only thing that was not good was charging the resort fee which was about $50 a day for amenities that most people in the hotel do not use. Restaurant off the lobby for breakfast and dinner was convenient and the staff were very attentive. However the breakfast was expensive ( $14- $18 for omelette / eggs or yogurt ) and it had a limited menu. We ended up going to various places on Madison which was half the price - eg. Pret n manger. We would stay again.

Great location if your going to Broadway Shows. Staff was friendly. Rooms are tiny but space is at a premium there. No fridge or way to get ice from what I could see if those are things you care about. Probably wouldn't stay there if I was with a family. But if you want to spend less on lodging and need something that gets the job done this is a great place. No issues with my AC or outside noise.

We very much enjoyed our stay at the Hotel Park Ave. The rooms, amenities & staff were great. However, we will not be going back due to their dodgy billing practices. First, be warned: if you use a debit card you will get screwed (had they warned me, I'd have used a credit card)! Usually, one essentially pays for the room at check-in + deposit (usually around $200), which generally gets reimbursed upon checkout if there are no outstanding fees/damage. This hotel withdrew the funds for the room rental + deposit from my account via debit, but did NOT apply the funds to pay my bill. So, upon check-out, they required me to pay the room fee AGAIN, reporting that the total withdrawn (2 nights plus a $450 security fee!) would be returned in 5-7 days. They informed me this is "standard practice" in the hotel industry. Really? I stay in hotels frequently, I've never experienced this. (I have occasionally had the security deposit held for a week before being returned, which seems to be a NYC thing). But to have the room fees withdrawn but NOT applied to the bill is absurd. Suffice to say this was very frustrating. So much for the great rate I got through Expedia, by the way! It doesn't feel so great when they're holding almost $1000 hostage for a week. So, despite an enjoyable stay otherwise, I won't be staying at the hotel in the future due to their dodgy & inconvenient billing practices. Definitely left a bitter taste after an otherwise great weekend in NYC.

Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better.