Dedham Vale Mountain Vacations

Room was very comfortable, but there are a few items that must be addressed. Specifically, there was no towel rack/holder at the sink, where obviously you are washing your hands, face, etc. and a towel at hand is necessary. Also, there is no towel rack at the shower area. There is a towel warmer, but that is often being used for another towel. In the shower, the floor is a bit slippery and there is NO grab bar within the shower. They are easily affixed (I’ve done it) and would greatly improve safety in the shower. Thanks.

Lovely plant decorations around the hotel, which create a very nice atmosphere. However, I was disappointed with the handling of my security deposit. A holding charge was placed on my account on 25 September, but it was not released until 25 October — only after I called to query it. The advisor I spoke to wasn’t able to explain why the charge had not been automatically reversed. If I hadn’t checked my account, I wouldn’t have known that the security deposit was still being held.

Great staff, great location

The hotel is very pretty. Rooms are super spacious and nicely decorated. The staff was the best, just awesome overall

Area location nice for eating and local sites. Front desk was courteous and attentive. Rooms are large by European standards. The Breakfast buffet was excellent. Our party of four adults stayed in two twin deluxe rooms. The first rooms they gave us had frosted glass panel as windows and when I pried the window open all I saw was trash and garbage. Immediately went down to the Front Desk. They gave us two different rooms. Very surprised that a five hotel would have guest rooms like that. Not okay. Our second set of rooms was much better. In our room the shower did not operate properly and the heating/air conditioning was not functionally appropriate. Room would get very warm and there was no way to cool it down other than to open the windows. So... I stay in many hotels and this is unusual. I never saw any staff the entire three days we were there. I never saw one person from the cleaning staff on the floor. No carts, nothing. If you need extra towels or soaps, you have to call down to the front desk to have it brought up as there was never anywhere around to ask. Maybe it's me, but I found that disconcerting and odd. If I was traveling as a single female I would not like that at all. I checked other floors and no staff around. There is also no place to meet friends of family and converse. Only the lobby out front by the front desk which is cold being by the large front doors. This hotel does not feel cozy. It's pretty but cold in feeling. I will stay elsewhere next time.

Great staff who went extra mile in each interaction and very tasty breakfast offerings, with very nice Peruvian restaurant attached.

Great staff, great location

Was a good hotel overall and was in walking distance of west end covert garden and theatre district. Only issue we had was we were given a disabled room when we don't have any disability was unable to change and we were not any reason why were given this room. Being so close has it's drawbacks as it was very noisy outside our room being on a busy main street. Everything we wanted to see and visit was with walking distance so in that sense we were not really bothered as we only stayed for one night