Room was clean but tired … huge bed and great view but carpeting etc was tired looking. Spa was good but it was extra charge … loved the breakfast altho a little pricey. Great views. Being able to take a boat directly from hotel to Miyajima island was priceless!

The stay was comfortable and the hotel very centrally located. The check in was a little slower than the other hotels during our trip, front desk was polite and professional but did struggle more with English. The king bed room was spacious and clean but did have some remnant smell of cigarette smell in a non smoking room. We did comment and ask for help at front desk, they indicated they could see if there was an option to switch rooms but needed to do it then, hotel was full and would be challenging doing later. We only had a a day and a half and really were focused on trying to get out and start sight seeing before it got dark, so did not want to spend time right then to switch and we had no choice to accept the room. They indicated they would send housekeeping to try sanitize spray the room and put on some kind of air purifier for us but when we returned a few hours later nothing had changed or improved. It was bearable but not ideal as we are sensitive to smoke. The view from the room was good, bed reasonably comfortable, bathroom a little dated but functional and clean. We used the clothes washer and dryers there. They were 2 in 1 machines and worked but they took very long to dry, so start early if possible. Breakfast was good, busy but lots of variety and was worthwhile to include.

Room was clean but tired … huge bed and great view but carpeting etc was tired looking. Spa was good but it was extra charge … loved the breakfast altho a little pricey. Great views. Being able to take a boat directly from hotel to Miyajima island was priceless!

The stay was comfortable and the hotel very centrally located. The check in was a little slower than the other hotels during our trip, front desk was polite and professional but did struggle more with English. The king bed room was spacious and clean but did have some remnant smell of cigarette smell in a non smoking room. We did comment and ask for help at front desk, they indicated they could see if there was an option to switch rooms but needed to do it then, hotel was full and would be challenging doing later. We only had a a day and a half and really were focused on trying to get out and start sight seeing before it got dark, so did not want to spend time right then to switch and we had no choice to accept the room. They indicated they would send housekeeping to try sanitize spray the room and put on some kind of air purifier for us but when we returned a few hours later nothing had changed or improved. It was bearable but not ideal as we are sensitive to smoke. The view from the room was good, bed reasonably comfortable, bathroom a little dated but functional and clean. We used the clothes washer and dryers there. They were 2 in 1 machines and worked but they took very long to dry, so start early if possible. Breakfast was good, busy but lots of variety and was worthwhile to include.