Illin Island Mountain Vacations

Clean room. Very friendly personnel.

Location is good. Room is very spacious. Cleanliness needs a lot of improvement -- we had the floor cleaned when we arrived because if felt sticky. After being mopped, floor became sticky again when it dried up. Chairs have stains. The desk has sticky stains too. Refrigerator is not clean. The bathroom has only one drain, which is in the shower. The shower is not fully enclosed and there's also no shower curtain -- so the bathroom / toilet area stays wet unless it is mopped or water is pushed to the shower area. We stayed for 3 nights. We noticed that dirty plates from room service are not collected promptly (like dishes have been in the hallway for more than 24 hours). Housekeeping staff are nice, but some staff in the reception are unfriendly. There were loud young guests during our stay who loitered in the hallways and fire exit. Staff dealt with them only after complaining a few times.

The staff was always very helpful and always willing to assist.

I was very impressed with the property, this has been my best visit there! They fixed all of the issues that I dealt with in the passed and now I can recommend this property to friends and family. The room was clean and even though it is a smoking room they too extra precautions to make sure the room smelled amazing!

First morning, my girlfriend was startled by a cockroach and dropped her coffee. So we got charged for the broken mug and the coffee stained towel after cleaning. Maybe we should have gotten disconnected for every roach i had to kill. They don't refill admenities (coffee, shampoo, tp) without being asked. Came back to a cleaned room and didn't realize the tp hadn't been refilled. 45 mins and 3 calls to the front desk, I was finally able to wipe my own ass Pools and bars were nice.