Batu Waterpark Vacations

This was our first time staying at a property that was like a condo unit. The advertisement said it was going to have a washer/dryer and a full size fridge which it never had when we arrived. This was very disappointing as we brought just enough clothing for half our trip in hopes to wash them half way through. The shower did not have a curtain so the water went everywhere. There was a huge problem with ants or small bugs that were crawling all over the countertop. The location was great and central and the view was beautiful. The front desk staff were very helpful and it was a really busy place.

I would have a working WiFi

Location of the property is prefect

Stayed 4 nights here. Really nice modern rooms and friendly polite staff. Only bad thing is the wifi only puts out 30mbps. Highly recommend staying here.

Amazing location, right in the middle of the hustle and bustle.

Stayed 4 nights here. Really nice modern rooms and friendly polite staff. Only bad thing is the wifi only puts out 30mbps. Highly recommend staying here.

Excellent hotel and pretty well located, 2 minutes walk to the Petronas Towers, 5 minutes to the Aquarium, to the Sky Bar, close to Pavillion Shopping Mall, restos, pubs, etc. Nice hotel, highly recommended.

Hotel is in tip top condition and the breakfast which is included for everyone, is excellent. Go early for breakfast. They've adjusted the menu options so now it's all free. Eggs have a separate menu. Pool side etc is lovely to hang out. Bars close at 11, be aware, tho room service available to 130am. I had several issues with the staff, especially the front desk staff who answer the phone if you have a query from your room, and the hotel listened to my complaints and did a service recovery by comping a late checkout and a ride to the airport, but I have to say the front desk staff instinct is to say "no" to the smallest request that might slightly inconvenience anyone, and they really need to pause for a moment and think "how can I make this a yes". Frankly front desk staff shouldn't be used for customer relations as they are often busy dealing with face to face customers so their attention is distracted. Anyway I had three instances where they argued back hard with a "no" on absurdly easy to say "yes" items (subjects were: hand soap; a post 11pm drink; and pillow choice) and a number of additional instances where they were a bit difficult. Room was lovely, all in good condition, other staff were on the face of it friendly (tho I didn't ask them anything they might say no to) and management response was professional when I complained so still worth four out of five

The hotel itself was nice, It had some worn down parts but for the most part exhibited cleanliness. The elevator however, the elevator brought about one of the most uncomfortable experiences of my life. They must allow access to stairs or enable guests to use the staff elevators during checkout time. At 12 noon, I waited 25 minutes, not an exaggeration, I waited 25 full minutes to get into an elevator, which was packed with 10+ people and a screaming baby. Very poor experience, the hotel has more to offer, but something must be done about the elevator.

I would have a working WiFi

Great location in thick of the action. Friendly staff. Good breakfast.