New England Waterpark Vacations

Efficient check in, nice sized room. Nice vibe and location, friendly staff.

Every time I go to NY this is my hotel of choice. The staff is amazing!!! The location can’t be beat, China town to one side, little Italy to the other and next to the subway.

Excellent location . Rooms were clean & staff were very helpful

While the Ink 48 is a beautiful property, it has lost its touch with quality & customer service since Kimpton removed it from its brand. I booked a junior suite through Expedia which set me back more than $1400 only to receive just ok customer service with the exception of Dev at the front desk. The first time I stayed at Ink 48 under Kimpton, the service was pristine. During this stay, I had an unsettled stomach, I thought I could make tea with the coffeemakers that used to be in the room, but they’re no longer there. When you call the front desk, the phone just rings and rings. I had to let the phone ring 10-15 times before someone to pick up. The hotel is disjointed because it no longer owns the restaurant or roof bar, which is still awesome and the best part of the hotel. I tried to call the restaurant to order breakfast and the phone just rang and rang. I had to physically go down and order breakfast. On the night I got sick, my son called the front desk to see if he could get ginger ale from the restaurant or something. The front desk advised him to do uber eats. The final insult was when I checked out I found out that I was only getting $100 of my deposit back for incidentals due to $137 worth of resort fees. My stay did not live up to the money I paid which is disappointing because I always spoke highly of this hotel to others. I’m sad to say this hotel is a scaled back version of the hotel I fell in love with in 2018.

Room wasn't ready 1.5 hours after the states check in time. The hotel is used for a lot of other purposes for such a small space so it's awkward to shimmy through someone's bat mitzvah to get up to our rooms. We heard really loud tribal drumming from tao when we were up on the 2nd floor. The best things are pretty decent sized rooms for NYC and awesome location.

Clean room and hepf staff

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

The staff is lovely and the property gorgeous. The room could have been more complete (no slippers to be found and no in-room mini bar amenities, which was surprising). The grounds are pristine and peaceful.