Mexico and Central America Waterpark Vacations

The staff were excellent, super helpful and available 24/7. The beach club is also great and the water is beautiful. There were many water activities available. We used the hotel's bikes to get around which was very convenient. Would recommend this hotel!

We were upgraded upon arrival! Everyone we encountered were nice, friendly, respectful, and helpful! My kids loved the water park and pools! If you are looking to hang by the beach, this is not the place as the seaweed is there.

Was good! The hotel is huge so you need to walk much if your room is far from the Main amenities. The shows are really good.

This was one of or the best tropical vacation I have been on and I’ve been on a few. This hotel is gorgeous and the staff was so very very friendly!! You can’t go wrong with this place it really is paradise!!

This property did an amazing job accommodating us.

This was one of or the best tropical vacation I have been on and I’ve been on a few. This hotel is gorgeous and the staff was so very very friendly!! You can’t go wrong with this place it really is paradise!!

We were upgraded upon arrival! Everyone we encountered were nice, friendly, respectful, and helpful! My kids loved the water park and pools! If you are looking to hang by the beach, this is not the place as the seaweed is there.

This property did an amazing job accommodating us.

LOVE IT - it’s a little peace of paradise!

At first I had miscommunication, but it all worked out! The place is beautiful, the staff is great, quite a bit of things for kids which was great! Food some places were delicious others were typical not bad. The only thing I would say is the Hibachi was preferred guest and then opened to everyone else but not for parties of 12.MTS shuttle services were excellent as well!

We spent one week here and it was mostly cold so we were wishing there were more options indoors. We had a king bed with the bunkbeds facing a vacant property with a good sideways ocean view and my mother and sister had a gorgeous full beachfront view in a king room with outdoor hottub (which is misleading as it only had cold-water which was tinted brown.) Both rooms were great and very clean. Very Little musty smell which is typical we've found over the years and the service team restocked the mini fridge daily. The large buffet, the Food Gallery is open for breakfast and lunch ONLY and we had Roberto most days for breakfast and Fernando for lunch. They were both AMAZING and kept the champagne and tequila flowing, water full, and plates cleared. The days they had off however, we couldn't even get water, finishing our meals before a waiter even came over which was very frustrating. We asked for water and it seemed like we weren't in the right sections to be helped. Armando was the poolside server and WOW was he AWESOME! He and Roberto truly made our vacation as highlights when we watched more clouds and rain blow by. He found us when we changed pools to do music trivia, always with perfect timing and surprises. I can't say enough about these two who are so nice as well, chatting and giving suggestions. Pedro gave my son 1 on 1 lessons in water volleyball and water polo when it was too cold for anyone else to get in the pool and was super patient. He greeted us daily and offer

At first I had miscommunication, but it all worked out! The place is beautiful, the staff is great, quite a bit of things for kids which was great! Food some places were delicious others were typical not bad. The only thing I would say is the Hibachi was preferred guest and then opened to everyone else but not for parties of 12.MTS shuttle services were excellent as well!

Was good! The hotel is huge so you need to walk much if your room is far from the Main amenities. The shows are really good.