Jones Beach Island 4 Stars Hotels

"The issues began at check-in, where only one of the three elevators was operational. Upon entering my room (Room, 1 King Bed, Accessible), I found the following: Safety & Maintenance: The AC system made loud, alarming noises resembling fireworks when activated. Additionally, the television depicted only static. Cleanliness & Upkeep: The floors were filthy, mirrors were stained, and both the carpeting and furniture were heavily worn and marked. Plumbing Issues: The toilet ran constantly, the shower/bath nozzles were rusted, and the water pressure was virtually non-existent"

"The entire experience was great. Raquan?and David? at the front desk were excellent!!!! They were attentive to our needs and very helpful. Customer service was A+++! The valet service with Akil and Dario was exceptional. They were both very helpful, professional, and had good suggestions for things to eat and do! The location was great, food was good, stay was relaxing. Overall visit was awesome!!!!!"

"Arrived around 10pm to check in. There was a long line of people who didn't have the foresight to book in advance, and as a result, I had to wait 45 minutes to check in even though I set everything up. Not what I expected at 10pm. Everything else was fine."