Tuban 4 Stars Hotels

"Our first "pool view" room was awful. The shower leaked and flooded the bathroom floor. It smelled terribly of mold and mildew and I have asthma and could not stay in the room. Luckily the hotel staff helped move us to a new room. It was better but loud. We ordered dinner from the restaurant in the lobby and it wasn't great. We both only finished about half of our meal. Breakfast was better but not all rooms come with it included. We downgraded our room so that I could breath, however they didn't discount the price and we still had to pay for breakfast even though I had originally paid for it with the previous room charge. No discount or refund. The "free 24/7 shuttle" never arrived at the airport so we had to end up paying a taxi driver after waiting for over an hour. We cancelled the reservation for the end of our trip and booked with a different hotel."

"The unit was clean, in good condition, and the bed was comfortable. Instant coffee, teabags, sweeteners, and milk were available in the room along with an electric kettle. Breakfast buffet had a wide variety along with cooked to order eggs, very tasty. We ate dinner at the restaurant twice and enjoyed our meals. Check in and out was simple and quick, staff were friendly and helpful. We would stay here again."

"Everything is great except for inability of the hotel to answer my messages through the Expedia site. I messaged the property 2 months ahead about us needing the airport shuttle but we never got an answer from the hotel. Expedia customer service called the hotel for us and still we did not get an answer. Fortunately we saw the hotel's shuttle sign as we exited the airport and got it from there. FYI: the hotel is within walking distance from the airport and the shuttle is not free. But with a flight arriving late at night, the shuttle is convenient."

"The property location and staff was excellent. The only concern we experienced was the use of laundry service which did not work as expected. Continues issue with washer and dryer let us loose few hours to get it done. The hotel staff did help with broken machines but the amount of time spent to get laundry done was over 4 hours. The food quality was excellent too. The staff in breakfast area was excellent and loved the reception and respect they displayed during all days stay at the hotel."

"Snipes are beside the hotel excellent place to stay with family "