해변/바다 전망

오크스 글레넬그 플라자 피어 스위트 여행 후기

4.5 out of 5
오크스 글레넬그 플라자 피어 스위트
16 Holdfast Promenade Glenelg, Glenelg, SA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1008개 이용 후기 중 512개" "
평점 8 - 좋아요. 1008개 이용 후기 중 325개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 105개" "
평점 4 - 별로예요. 1008개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 24개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Changho

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시오고싶은곳.
총3인가족여행으로 Sea view로 다녀왔습니다. 비닷가 바로앞이라 경치만보고있어도 숙소값이 아깝지않습니다. 공항 근처이고 근처에 식당도 많이있습니다. Extra bed를 1개추가하긴했는데 아이가 충분히 어리다면 king bed에서 같이 잘수 있을 것입니다. 침대가있는 방과 거실이 분리되어있습니다. 전기 스토브와 조리도구가있고 세탁기도 있습니다. 캥거루섬을 다녀올계획이면 sea link에서 교통편도 운영합니다. 아델레이드 시내로는 우버를타면 30분정도 걸리기 때문에 꼭 아델레이드에 숙소를 잡아야하는것이아니라면 고려해보는것이 좋겠습니다. 욕실은 아주 깨끗하지는않지만 가족여행으로는 충분히 만족하면서 사용할수 있을것 같습니다.
2019년 11월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 11월 23일
Dear Changho, Thank you for taking the time to review your stay with us, we do appreciate your feedback! We are disappointed to hear that the cleanliness of your apartments bathroom was not to your expectations we will certainly follow up with our housekeeping team regarding this issue. We are happy to hear that apart from the above issue that you had enjoyable stay and the apartment had many of the facilities you needed for your families short visit with us. We hope to welcome you again to Oaks Plaza Pier in the near future.

10/10 - 훌륭해요

Seog kon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았습니다. ㅎ
출장차 방문했는데 좋았습니다.
2019년 9월에 6박 숙박함
답변 제공: Oaks Plaza Pier 님, 2019년 9월 26일
Thank you for your time to review your recent stay with us.

10/10 - 훌륭해요

Rick 님, Ingersoll

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great ocean views. Nice property.
2024년 4월에 2박 숙박함
답변 제공: DP 님, 2024년 4월 19일
Hello Rick,Thank you for your feedback. We are delighted to learn that you enjoyed your stay. Looking forward to welcome you at our property again.

8/10 - 좋아요

Bernard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location by the beach; close to trams into the city; plenty of choice of food a close walk.
2024년 4월에 4박 숙박함
답변 제공: DP 님, 2024년 4월 19일
Hello Bernard,Thank you for your feedback. We are delighted to learn that you enjoyed your stay. Looking forward to welcome you at our property again.

8/10 - 좋아요

Deanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great location on the water Lots of dining options Easy to get to and from the city on the tram
2024년 4월에 4박 숙박함
답변 제공: DP 님, 2024년 4월 19일
Hello Deanna,Thank you for your feedback. We are delighted to learn that you enjoyed your stay. Looking forward to welcome you at our property again.

10/10 - 훌륭해요

Siddhartha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property, with great location - absolutely beachfront. We stayed in a premier ocean room which have lovely ocean views. Location is also quite close to the main dining strip at Glenelg. Room was functional if not necessarily the most spacious. Convenient parking and front staff was quite helpful and there are beach toys that you can borrow from the front desk as well. Overall good choice for a stay at Glenelg
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Siddhartha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 - 훌륭해요

PETER

2024년 4월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 8일
Thank you Peter for taking the time to review your recent stay

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying at the Oaks for 2 weeks. Had a one bedroom apartment overlooking the park that was perfect for 1-2 people. It had a good sized fridge, clothes washer, microwave, dishwasher and oven/stove. I might have cooked more, but too many good food options nearby. Perfect location.
2024년 3월에 15박 숙박함
답변 제공: Oaks Glenelg Plaza Pier Suites 님, 2024년 4월 7일
Dear JenniferThank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 - 훌륭해요

Kenneth 님, Parkville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, walking distance to beach, cafes, restaurants, bars and shops. Good size room, clean though a bit dated. Comfortable bed
2024년 3월에 3박 숙박함
답변 제공: GSA 님, 2024년 3월 25일
Dear Kenneth, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Fabulous location but the rooms are getting quite dated and need renovation
2024년 3월에 10박 숙박함
답변 제공: GSA 님, 2024년 3월 25일
Dear John, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

10/10 - 훌륭해요

Roy 님, Craigmore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As an older couple we had a very safe,quiet ,relaxing couple of days. Suite was excellent, everything you needed was there or easily available from the reception where the staff were very polite and obliging. The menus in both the restaurant and sports bar could have been more varied, very little to tempt us .The position of hotel was excellent and so easy to get around. Beautiful beach right outside the hotel door. Most enjoyable stay ( we wish we had stayed longer). Highly Recommended.
2024년 3월에 2박 숙박함
답변 제공: GSA 님, 2024년 3월 24일
Dear Roy, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

4/10 - 별로예요

Francois Igor

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place needs an uplift. Pretty dirty and would not recommend
2024년 3월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 3월 18일
Thank you Francois for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are very sorry to hear that you have left the hotel disappointed with your stay. Please accept our sincere apologies for not living up to our usual high standards. We sincerely hope that this does not deter you to stay with us in the future, as we would love an opportunity to welcome you back for your next stay in Glenelg with us.

6/10 - 괜찮아요

Luke

가족 여행
The apartments could use some modernisation as they are looking tired. Bath had mould around the edges and had no plug so couldn’t actually use the bath. Sofa had stains and there was limited utensils in the kitchen.
2024년 3월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 3월 14일
Dear Luke,Thank you for taking the time to provide your feedback on your recent stay at the Oaks Glenelg Plaza Pier Suites.We are sorry to hear that your stay did not meet our usual high standards. Your concerns have been raised with our housekeeping department, so that these issues can be addressed accordingly.We sincerely hope that we get an opportunity to welcome you back for a future stay in Glenelg.

10/10 - 훌륭해요

Terence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As selected above
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Terence,Thank you for taking time to review your recent stay with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management Team.

10/10 - 훌륭해요

Heidi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 8박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 3월 9일
Dear Heidi,Thank you for your feedback. We are glad to hear that you have enjoyed your stay with us and are looking forward to seeing you again in the near future.

8/10 - 좋아요

Tracey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very friendly. Room was a great size. Loved the location. Few minor issues, Broken outdoor chair on the balcony that pinched the back of my leg when I sat on it. Bed side table near window wasn’t clean, still had sticky drink marks on it. Couldn’t get wifi to work in our room. Tried contacting reception via phone in the room but gave up after 2 hours of it being constantly engaged. No dish cloth provided, only a small green scourer. Couldn’t even use a flannel because we didn’t have one of those either. No where to keep our valuables when we went out as the safe provided had an out of order sign on it. Minor issues but when you’re paying $358 a night it’s not really acceptable.
2024년 3월에 1박 숙박함
답변 제공: GSA 님, 2024년 3월 4일
Dear Tracey, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

6/10 - 괜찮아요

Marie

2024년 2월에 2박 숙박함
답변 제공: GSA 님, 2024년 2월 28일
Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

10/10 - 훌륭해요

Katrina

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 21일
Thank you Katrina for taking the time to review your recent stay. We look forward to welcoming you again in the future

2/10 - 너무 별로예요

Shane

2024년 2월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 3월 21일
Thank you Shane for your feedback

6/10 - 괜찮아요

Nick

연인과의 여행, 가족 여행
For a self contained apartment it was very poorly provisioned - not enough plates, no coffee machine or plunger, no small vegetable knives, nothing like a salad bowl or platter to present food on at the table, very few prep equipment- no bowls, grater or colander, no paper towels to wipe up spills etc. There was so little equipment we didn’t bother with the dishwasher as we would have needed to run it after every meal in order to have plates available.
2024년 2월에 9박 숙박함
답변 제공: GSA 님, 2024년 2월 17일
hank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are very sorry to hear that you have left the hotel disappointed with your stay. Please accept our sincere apologies for not living up to our usual high standards. We sincerely hope that this does not deter you to stay with us in the future, as we would love an opportunity to welcome you back for your next stay in Glenelg with us.

8/10 - 좋아요

Montrell 님, Las Vegas

2024년 2월에 11박 숙박함
답변 제공: Front Desk 님, 2024년 3월 21일
Thank you Montrell for taking the time to review your recent stay

10/10 - 훌륭해요

Kenneth 님, Parkville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel walking distance to beach, cafes, restaurants, bars and shops. Big room, quiet, comfortable bed. Good pool
2024년 2월에 3박 숙박함
답변 제공: GSA 님, 2024년 2월 17일
Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location. Wonderful beach view. Spotless room. Comfortable beds. All the comforts of home. Great dining options. Everything we needed.
2024년 2월에 2박 숙박함
답변 제공: Som 님, 2024년 2월 4일
Thank you for your feedback.

6/10 - 괜찮아요

Jamie-Lee

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: GSA 님, 2024년 2월 3일
Thank you Jamie for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All aspects of my stay were excellent.
2024년 1월에 1박 숙박함
답변 제공: GSA 님, 2024년 1월 29일
Thank you Micheal for your valuable feedback.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 25일
Dear David,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 25일
Dear Robert,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Annette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 25일
Dear Annette,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Rosanna

2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 25일
Dear Rosanna,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 - 좋아요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 20일
Dear Stacey,Thank you for taking the time to provide your feedback. We are glad to hear that you have enjoyed your stay with us and are looking forward to an opportunity to welcome you back for your future stay in Glenelg.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay overlooking the beach. Apartment was great. Really nice place to be. Not so sure about having to pay $22 a day parking. Given room tarrifs parking should be complimentary. Other than that, a top place
2024년 1월에 5박 숙박함
답변 제공: OAKS 님, 2024년 1월 17일
Dear Michael, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

4/10 - 별로예요

Thomas

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the hotel room could do with a little attention
The room was a bit old and tired, with broken buttons on the toilet and unfinished patching on the walls in the bedroom. The bedroom clock was broken and did not display the correct time. Although the view was good, the condition of the rooms in terms of their maintenance was less than I would have expected for a hotel room of that class and price.
2024년 1월에 2박 숙박함
답변 제공: Oaks 님, 2024년 1월 17일
Dear Thomas, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

10/10 - 훌륭해요

Dimitri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: GSA 님, 2024년 1월 17일
Dear Dimitri, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

6/10 - 괜찮아요

Angela

2024년 1월에 1박 숙박함
답변 제공: GSA 님, 2024년 2월 3일
Thank you Angela for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Oaks 님, 2024년 1월 17일
Dear robyn, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

8/10 - 좋아요

Penny

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 8일
Dear Penny,Thank you for taking the time to provide your feedback to us. We are happy to hear that you have enjoyed your stay with us and are looking forward to an opportunity to welcome you back for your future stay with us in Glenelg.

10/10 - 훌륭해요

Aline

2023년 12월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 8일
Dear Aline,Thank you for taking the time to provide your feedback for us. We are glad to hear that you have enjoyed your stay with us and are looking forward to an opportunity to welcome you back for your future stay in Glenelg!

6/10 - 괜찮아요

KIYONORI

2024년 1월에 4박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 8일
Dear Kiyonori,Thank you for providing your valuable feedback for us. We look forward to an opportunity to welcome you back for your future stay in Glenelg.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Front Office Supervisor\ 님, 2024년 1월 8일
Dear Anonymous,Thank you for taking the time to provide your valuable feedback for us, we are looking forward to an opportunity to welcome you back for your future stay with us in Glenelg.

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 8일
Dear Kelly,Thank you for taking the time to provide your valuable feedback to us. We look forward to an opportunity to welcome you back for your future stay with us in Glenelg.

4/10 - 별로예요

Sally

2023년 12월에 3박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 8일
Dear Sally,Thank you for taking the time to provide your valuable feedback to us. We look forward to an opportunity to welcome you back for your future stay with us in Glenelg.

6/10 - 괜찮아요

Garry

좋아요: 편의 시설/서비스
별로예요: 청결 상태
Attention to detail was lacking in room cleanliness.
2023년 12월에 5박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 8일
Dear Garry,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Loved it
2023년 12월에 3박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 8일
Dear George,Thank you for taking the time to provide your valuable feedback to us. We are glad to hear that you have enjoyed your stay, and are looking forward to an opportunity to welcome you back for your future stay in Glenelg!

10/10 - 훌륭해요

Ellie

2023년 12월에 3박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 25일
Dear Ellie,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 - 좋아요

Robert

2023년 12월에 4박 숙박함
답변 제공: Front Office Supervisor 님, 2024년 1월 1일
Dear Robert,Thank you for taking the time to provide your feedback to us on your recent stay with us. We are glad to hear that you enjoyed your stay and are looking forward to an opportunity to host you again in the future.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel showing its age
1 bedroom ocean view apartment. Requested an upgrade as Gold Members but were not given one. Glenelg is a fabulous holiday spot, beautiful beach & the view from the balcony is absolutely amazing however that is were the positives of the hotel end. The apartment was over priced and the interior is very tired & out dated. The bedroom is sectioned off by sliding frosted glass doors which do not provide a barrier to sound from the kitchen/lounge area. There were dints/chips/scuff marks on the walls/doors and the carpet had holes. Bathroom is worn & shower is over a bath which is not ideal. Overall the apartment felt unclean/cheap. Drop your prices or renovate!
2023년 12월에 5박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 12월 31일
Dear Anonymous,Thank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites!We are sorry to hear that you left the hotel disappointed with your stay. Rest assured that your comments have been shared with the management team, so that they can be reviewed and actioned accordingly.

8/10 - 좋아요

Baljinder

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location. Near to all public amenities. Good view to the beach. Nice Gym
2023년 12월에 3박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 12월 31일
Dear Baljinder,Thank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites! We are glad to hear that you enjoyed your stay and are looking forward to an opportunity to host you in the future!

10/10 - 훌륭해요

Wanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
close to water
2023년 11월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 12월 31일
Dear Wanda,Thank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are glad you enjoyed your stay and are looking forward to an opportunity to host you again in the future!

10/10 - 훌륭해요

Horia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 12월 30일
Hi Horia,Thank you for taking the time to provide your feedback on your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are glad to hear that you have enjoyed your stay with us, and are looking forward to an opportunity to host you again in the future!

8/10 - 좋아요

Catherine

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 10박 숙박함
답변 제공: Front Office Supervisor 님, 2023년 12월 30일
Dear Catherine,Thank you for taking the time to provide your valuable feedback to us! We are glad to hear that you enjoyed your stay with us, and are looking forward to an opportunity to host you again in the future!