객실 내 금고, 책상, 다리미/다리미판, 무료 유아용 침대

퀄리티 스위트 앨버커키 에어포트 여행 후기

2.5 out of 5
퀄리티 스위트 앨버커키 에어포트
1501 Gibson Blvd Se, Albuquerque, NM

이용 후기

6.2
평점 10 - 훌륭해요. 847개 이용 후기 중 167개" "
평점 8 - 좋아요. 847개 이용 후기 중 207개" "
평점 6 - 괜찮아요. 847개 이용 후기 중 166개" "
평점 4 - 별로예요. 847개 이용 후기 중 148개" "
평점 2 - 너무 별로예요. 847개 이용 후기 중 159개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Frank

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible place to stay at.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Frank, We're sorry to hear you found your stay disappointing. Your feedback is valuable to us as we strive to improve our services for all guests. If you would like to discuss your experience further, please don't hesitate to contact our management team. Thank you for sharing your thoughts with us.

6/10 - 괜찮아요

Marilyn

가족 여행
별로예요: 편의 시설/서비스
We reserved a room for 3 that included a sofa bed. There were no sheets on the sofa bed. We asked for sheets and were given one sheet and a blanket. Upon realizing that there was no top sheet, we asked for a second sheet. The manager said they only provide one sheet for a sofa bed. Then, we noticed that only two towels were provided. We were not happy since we paid for three guests.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Marilyn, Thank you for taking the time to share your feedback with us. We appreciate your comments and will be sure to pass them along to our team for review. Our guests' comfort and satisfaction are important to us, and we will use this as an opportunity to improve our services. We encourage guests to reach out to our management team directly for any further assistance or clarification on our room amenities.

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms, good price.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Susan,We're pleased to hear that you found our rooms to your liking and that you appreciated the value of your stay. We strive to offer comfortable accommodations at competitive rates to all our guests. If you have any further feedback or suggestions, please feel free to reach out to us directly.

4/10 - 별로예요

Brian

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were good. The condition of the room was not. The hideaway bed was broken. The canvas at the foot was torn and sagging. The bath tub had large spots that were worn on basin of the tub
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Brian, We appreciate your feedback on our staff's service and have made note of the concerns you raised regarding the room condition. We encourage you to reach out to our management team directly to address any further issues or suggestions for improvement.

2/10 - 너무 별로예요

Eun-kee

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet in the hallway was dirty and ripped.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Eun-kee,We appreciate your feedback regarding the condition of the hallway carpet and will ensure it is reviewed by our maintenance team for improvement. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Louis

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Size of room was great, very large. Pool was dirty, water oily. Room and hallway floors were dirty. Somewhat outdated.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Louis,Thank you for sharing your detailed feedback with us. We appreciate knowing what aspects of your stay were positive and where there is room for improvement. We encourage you to reach out to our management team directly to address any concerns you may have from your recent stay.

10/10 - 훌륭해요

Tanya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was pretty noisy and was kinda dirty but overall stay was okay.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Tanya, We appreciate your feedback and regret any inconvenience caused during your stay. We will share your comments with our team to ensure improvements moving forward. Our aim is to provide all guests with a comfortable and enjoyable experience.

2/10 - 너무 별로예요

Alejandro

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Alejandro,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us with any feedback you may have so we can address any issues. We value your input and hope to welcome you back for a better stay in the future.

8/10 - 좋아요

Isla

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Isla, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - 훌륭해요

Tamara

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good prices for just two people, it had an extra bed from the couch. Nice and spacious!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Tamara,We are thrilled to hear that you found our hotel to be spacious and accommodating for your needs. Our extra bed options provide flexibility for our guests. Thank you for sharing your positive experience with us!

2/10 - 너무 별로예요

Katie

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Pictures listed are not real. The property is falling apart. Felt unsafe, it was so dark and dated.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Katie,We appreciate your feedback and apologize for any inconvenience. We strive to meet our guests' expectations and have passed your comments to our management team for review. Please feel free to contact them directly to further discuss your concerns. Thank you for bringing this to our attention.

4/10 - 별로예요

Cynthia

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was dirty with trash in the hall ways and stair ways. Not enough towels and the pool water was dirty
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Cynthia,We apologize for any inconvenience this may have caused. We encourage guests to report any cleanliness concerns immediately for prompt attention. Your feedback will be shared with the relevant teams for review and improvement. Thank you for bringing this to our attention.

4/10 - 별로예요

Sherri

가족 여행
We stay here every year. This year, the front desk person was not pleasant. Why am I being told no rooms are available, yet they are available online? If you’re working, the front desk, you need people skills! The breakfast was lousy and hot tub was dirty! Could not turn it on because you needed a pliers to turn it on! Not satisfied with this visit!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Sherri,We appreciate you taking the time to share your feedback with us. Your comments are valuable in helping us improve the guest experience. We encourage you to reach out to our management team directly to address your concerns in more detail. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Melody

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Staff only gave us 2 towels for 5 people for 4 days and 3 hand towels to dry off after swimming. But room was nice, did have people on third floor ran back and forth could hear them all night
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Melody,We appreciate your feedback on the room's quality. Rest assured, we have noted your concerns regarding the towels and noise level for future improvements. We hope to welcome you back for a more enjoyable stay.

10/10 - 훌륭해요

Darnell

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was able to give us a late check out which gave us time to pet kids enjoy the pool.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Hello Darnell,We are delighted to hear that you appreciated the flexibility of our staff with a late check-out. It is wonderful to know that you were able to relax and enjoy the pool with your children. Your feedback is greatly valued as we strive to provide memorable experiences for all our guests.

8/10 - 좋아요

Javier

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Javier, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 - 너무 별로예요

TJ

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What an absolute bait and switch! Confirmed a suite and was told “sorry, no pull out bed. This is all we have”. The pictures online versus actual is so different. Back to the 80s. Smoke alarm covered so must have been smoked in. It is late and we are so tired. I will do my best to get the word out about this place. So disappointed.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello TJ, We're sorry to hear that your experience did not meet your expectations. We value all guest feedback and will share your comments with the team to ensure we continue to improve. Thank you for bringing this to our attention.

4/10 - 별로예요

Eunice

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spa was broken pool was to cold walked shower would leak to much water outside the glass door shower floor was to slippery my daughter fell more then once Bed squeaked every time we moved in the night elevator was not labeled when last time was certified turns out the hotel had a sauna, which was also not working
답변 제공: Manager 님, 2024년 3월 9일
Hello Eunice, We appreciate your feedback and will inform the relevant departments about your experience for improvement. If you have any further concerns, please reach out to our management team directly. Your insights are crucial for enhancing our guest satisfaction.

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente tranquilidad
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Alejandro,We're delighted to hear that you enjoyed a peaceful stay with us. Our goal is to provide a serene atmosphere for all our guests to relax and unwind. Should you need further assistance or have any concerns, please feel free to reach out to our management team directly.

2/10 - 너무 별로예요

Rozanna

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hot tub jets were not working and the rooms was dirty food crumbs all over the floor
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Rozanna, We apologize for the inconvenience you faced with the hot tub and cleanliness. Your feedback is important for our improvement and we will address these issues promptly. Thank you for bringing this to our attention.

4/10 - 별로예요

Carletta

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The front desk person was rude and would not give us extra towels even though I reserved the room for 5 people, they would only give us 2 towels! Even for the pool! Ugh it had bugs in the room on the floors! I will never stay there again!
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Carletta,We are sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback helps us improve for the future. We encourage guests to reach out to our management team directly with any concerns during their stay to ensure a more pleasant experience.

2/10 - 너무 별로예요

JANET

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was terrible. We checking in around 4pm and were checked out by 830pm. The building exterior is run down and very ugly. The lobby was ok but the staff was not very friendly. We had no issues checking in. We started off toward the elevator and realized the place is in poor condition. I side the elevator the floor is completely cracked. As we headed to our room, you could hear the other people’s conversations as we walked down. The hallway smelled like weed and feet. Our room was ok but felt dirty and creepy. We were worried to leave for dinner because we had a bad feeling that an employee would enter our room while we were out. We left anyway. Came back from dinner and decided to try out the pool. It’s an indoor pool and it is so dimly lit. The chairs near the pool were almost all cracked and broken. We headed back up to our room and decided we couldn’t sleep there. We booked another room and are so pleased with the new place.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello JANET, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team for further review and improvement. Our guests' safety and comfort are our top priorities. It's essential to us that our guests feel secure during their stay. We encourage you to reach out to our management team to address your concerns directly.

8/10 - 좋아요

Marita

There was only one way to enter the property which was kind of inconvenient. The staff barely spoke to anyone. The indoor pool area lacked lighting for swimming and the jacuzzi was out of order. The room was clean and ready for an extended stay (small kitchenette area) but the stove top didn't work. The breakfast served was good and the area was decent, would stay again.
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Marita, We appreciate your feedback and will take your comments into consideration for future improvements. It's great to hear you found the room clean and suitable for an extended stay, and that you enjoyed the breakfast. Should you have any further concerns, please feel free to reach out to our management team directly.

4/10 - 별로예요

Saraphina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Saraphina, We're sorry to hear that your stay did not meet your expectations. Please feel free to get in touch with us directly to provide further details on your experience so we can address any concerns you may have. We value your input and would appreciate the opportunity to make things right for you.

4/10 - 별로예요

Luis

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Algo viejas las instalaciones
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Hello Luis,Lamentamos que haya encontrado nuestras instalaciones algo viejas. Valoramos sus comentarios y apreciamos que haya compartido su experiencia con nosotros. Como hotel, estamos constantemente trabajando en mejoras y renovaciones para asegurar que nuestros huéspedes disfruten de una estancia cómoda. Esperamos poder darle la bienvenida nuevamente en el futuro para mostrarle nuestro progreso.

2/10 - 너무 별로예요

Bradly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Bradly, We appreciate you taking the time to rate our hotel. We would love to hear more about your experience during your stay. Please reach out to us directly so we can address any issues and ensure your next stay is exceptional.

8/10 - 좋아요

Saul

출장 여행, 가족 여행
Un poco mas de limpieza
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Saul,Apreciamos sus comentarios sobre la limpieza de nuestro hotel. Tomaremos nota de esto y trabajaremos en mejorar nuestra atención en este aspecto. Esperamos que esto no haya afectado su estadía en general. Gracias por su feedback, valoramos sus comentarios.

2/10 - 너무 별로예요

Randy 님, Las Vegas

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Randy, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them.

8/10 - 좋아요

Martha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Es una propiedad que necesita una remodelación completa
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Hello Martha,Lamentamos que tu experiencia no haya cumplido con tus expectativas. Apreciamos tus comentarios y los transmitiremos a nuestro equipo de gestión de propiedades para futuras mejoras. Nos complace escuchar que has dejado nuestras instalaciones y esperamos recibir la oportunidad de servirte mejor en el futuro.

2/10 - 너무 별로예요

FERNANDO

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello FERNANDO, We're sorry to hear that your recent stay at our hotel did not meet your expectations. We value the feedback of our guests and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered. We want to ensure that all concerns are addressed and that we provide an excellent experience for future guests.

10/10 - 훌륭해요

Ona

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Ona,We are thrilled to hear that you had a flawless experience with us during your stay. We truly hope that you had a memorable time and would love to welcome you back in the future. Please feel free to reach out to us if you have any further comments or suggestions.

10/10 - 훌륭해요

Marilyn

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Marilyn,We are thrilled to hear that you had an amazing experience at our hotel. We constantly strive to provide the best service to our valued guests. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon for another memorable stay!

4/10 - 별로예요

Jessi

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not get the room I booked and paid for!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Jessi, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We encourage you to contact our management team directly so that they can further assist you with this matter. They will be happy to address your concerns and find a suitable resolution.

6/10 - 괜찮아요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Michael, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly. We value your input and always strive to improve our services. Thank you for staying with us and we hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Brittany

연인과의 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Brittany, We apologize for any inconvenience you may have experienced during your stay. If you would like to provide us with more details about your experience, please reach out to us directly so that we can address your concerns. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 - 너무 별로예요

Mina

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Mina, We're sorry to hear that your stay didn't meet your expectations. We value all guest feedback and would appreciate if you could reach out to us directly so we can address any issues you may have encountered during your stay. We want to ensure that all of our guests have a pleasant experience.

4/10 - 별로예요

Kylia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our sheets were dirty when we checked in. We told housekeeping twice and nothing was done. The front desk guy gave us 2 fitted sheets and thats it. We were also told 1 set of towels was enough for 4 people. We actually had to go buy our own towels just to take a shower. The indoor pool was filthy.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Kylia, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these concerns with our housekeeping and front desk teams to ensure a better guest experience moving forward. If you have any further questions or concerns, please don't hesitate to reach out to our management team directly.

2/10 - 너무 별로예요

Gloria

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Gloria, We appreciate you taking the time to review our hotel. We value all guest feedback and strive to improve our services. If you have any specific concerns or comments, we encourage you to reach out to us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.

6/10 - 괜찮아요

Cristorey

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Cristorey, We appreciate you choosing our hotel for your stay. If there is any specific feedback or concerns you would like to share with us, please reach out to our hotel directly. We value your input and hope to welcome you back in the future for an improved experience.

8/10 - 좋아요

susan 님, Port Jervis

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello susan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Rosa i

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo estuvo fatal no tenian papel sanitario el baño estaba tapado y nos prestaron un amigo para destaparlo nosotros ellos no quisieron destaparlo la abitacion era para 6 personas y solo tenia 2 tuallas no nos quisieron dar mas esta mui sucio todo las alfombras del pasillo segun la avitacion esta remodeladas pero son mentiras estan mui feas el telefono que tenia la avitacion no funcionaba fue una experencia en el hotel mui fea
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Rosa i, We apologize for any inconvenience you experienced during your stay. We regret to hear about the issues you encountered with the lack of toilet paper, a clogged bathroom, and limited towels in your room. We appreciate your efforts in handling the plumbing issue yourselves, as our staff may not always be able to assist with such matters. Our housekeeping team strives to maintain cleanliness throughout the hotel, including the carpets in the hallways. We apologize for any discrepancies in the advertised renovations. We value your feedback and will take it into consideration for future improvements.

6/10 - 괜찮아요

Michael

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Ok for quick stay
People were nice. Hotel was dated and needed paint. Floor in room was dirty!!!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Michael, Thank you for your feedback. We appreciate your kind words about our staff. We apologize for any inconvenience caused by the appearance of the hotel. We are constantly working on maintenance and improvements. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Harvey

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Harvey,We're thrilled to hear that your recent stay with us was perfect! We appreciate your support and hope to welcome you back in the future.

2/10 - 너무 별로예요

Patricia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was dirty in the hallway, stairs, elevator and rooms. There was a cigarette burn on the bedspread. The room smelled like marijuana.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Patricia, Thank you for sharing your feedback with us. We appreciate you bringing these concerns to our attention and apologize for any inconvenience caused. We strive to provide a clean and comfortable environment for our guests and will be addressing these issues promptly.

2/10 - 너무 별로예요

Patricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First of all they gave my room away said i didnt get the room i paid for until i showed they the email. Did not have sheets towels they were not nice at all. Thought they should of discounted me. They gave us rooms and when we went dwn they forgot they gave us one of they rooms. That would of been good if they would of rented it again and someone walk in on us asleep.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Patricia,We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent service and we are sorry if we fell short on this occasion. We appreciate your feedback and have addressed the issues you raised with our staff to ensure better service in the future. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.

4/10 - 별로예요

Raymond

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Raymond, We appreciate you taking the time to rate your recent stay. We kindly request that you reach out to us directly to discuss any specific concerns or feedback you may have had during your stay. Your satisfaction is our top priority, and we would like the opportunity to address any issues you experienced. Please do not hesitate to contact us.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Description not accurate
This hotel is super old but they’re trying to renovate to be up to date. However, they are using cheap materials. The flooring in our room was already coming up and the whole renovation wasn’t complete. Very sketchy hotel because of the writing on the walls. Also, we were told the beds were queen size but they were full. Was very uncomfortable for my family of 5. Water in shower stayed cold and took awhile to get warm, not even hot. Barely any towels in the room. Wouldn’t stay again. Oh and I read a crib was available but the front desk said they didn’t have any. It was so hard to do anything while having to hold my baby.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 1일
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the ongoing renovations and the materials used. We apologize for any inconvenience caused by the state of your room and for the miscommunication regarding bed sizes. We regret to hear about the issues with the water temperature and lack of towels in your room. We will address these concerns with our team to ensure a better experience for future guests. We apologize for any inconvenience caused by the unavailability of a crib and the difficulties you faced while holding your baby. We value your feedback and hope to have the opportunity to welcome you back in the future for an improved stay.

4/10 - 별로예요

Jacquelyn

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Jacquelyn,We apologize for any inconveniences you may have experienced during your stay. We encourage you to reach out to our hotel directly so that we can better understand and address any issues you encountered. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

2/10 - 너무 별로예요

SUN MI

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's really the terrible. I booked a room with 4 beds for a total of 8 people. When I arrived, I was assigned a room with 1 bed. After requesting a change, I was changed to a room with 2 beds. It's really the worst. The bed had torn fabric and blankets. The facial tissue was empty. This accommodation is not maintained at all. And We didn't feel safe. Breakfast is also different from the picture. It was the worst accommodation in my 10 years of travel.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello SUN MI,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any inconvenience you experienced with the room assignment and the condition of the bed and amenities. We strive to provide a comfortable and well-maintained accommodation for our guests. Please know that your comments have been shared with the relevant team members for immediate attention. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Gina

아이를 동반한 가족 여행
Bedbugs. Staff was courteous but was bitten by a bedbugs would like refund
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Gina, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.