실내 수영장, 2 개의 야외 수영장, 카바나(요금 별도), 수영장 파라솔

힐튼 알렉산드리아 그린 플라자 여행 후기

5 out of 5
힐튼 알렉산드리아 그린 플라자
14th of May Bridge Road, Smouha, Alexandria

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 146개 이용 후기 중 65개" "
평점 8 - 좋아요. 146개 이용 후기 중 40개" "
평점 6 - 괜찮아요. 146개 이용 후기 중 23개" "
평점 4 - 별로예요. 146개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 146개 이용 후기 중 6개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

DAI HYUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Aya Helmy 님, 2023년 10월 1일
Dear Mr. Kim,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 - 훌륭해요

biochem

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Ahmed Salama 님, 2021년 9월 29일
Dear Mr. Biochem, Thank you indeed for your nice comments on Hotels.com and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us this high rating. Waiting for you to visit us again, soon we hope. With my kindest regards Ahmed Salama Cluster General Manager

10/10 - 훌륭해요

DAEHEE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Ahmed Salama 님, 2021년 7월 24일
Dear Valuable Guest, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Ahmed Salama Cluster General Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 8박 숙박함
답변 제공: Aya Helmy - Quality Control Manager 님, 2020년 9월 20일
Dear Mr. Mohamed, Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
I prefer another hotel
Room cleaning and people working for the hotel were nice. But buffet was not satisfied and my room's hair dryer had not working. The hotel located upstairs of Green Plaza MALL. So outside was somewhat noisy.

8/10 - 좋아요

Louis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

4/10 - 별로예요

YUSUKE

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was old but well organized. And al of staff were very kind but not professional.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Walid

2023년 12월에 1박 숙박함
답변 제공: Aya Helmy 님, 2023년 12월 21일
Dear M. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Walid

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. Centrally located close to anything you need
2023년 11월에 7박 숙박함
답변 제공: Aya Helmy 님, 2023년 12월 3일
Dear Mr. Walid,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Kerry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely
Beautiful hotel by shops and and restaurants. Rooms lovely spacious and clean. Every ones services has been fantastic. ⭐️⭐️⭐️⭐️⭐️
2023년 11월에 1박 숙박함
답변 제공: Aya Helmy 님, 2023년 11월 27일
Dear Mr. Burns,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Ahmed

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel and personnel; excellent service
Excellent hotel Very good layout Practical Good size rooms Always clean Room service turnover even folded my leftover clothes on the couch. Best aspect of the hotel, are the people that work there.
2023년 11월에 3박 숙박함
답변 제공: Aya Helmy 님, 2023년 11월 12일
Dear Mr. Ahmed,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desk reception Mirna very helpful
2023년 10월에 2박 숙박함
답변 제공: Aya Helmy 님, 2023년 10월 16일
Dear Mr. Provenzale,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Asmaa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed in the new part of the hotel and it was super clean and nice. The reception guy was very pleasant and helpful. The pool was very good and big and of course the shopping center in the plaza was a plus.
2023년 9월에 1박 숙박함
답변 제공: Aya Helmy 님, 2023년 10월 15일
Dear Ms. Asmaa,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 - 좋아요

Markus

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel in good area. Service good , rooms ok , breakfast good , just annoying a lot of childrens don't have any behavior in the restaurant. Missing service at the pool bar and also the maon bar.closed at 11:30 pm. Not really normal for a 5* Hotel.
2023년 9월에 2박 숙박함
답변 제공: Aya Helmy 님, 2023년 10월 1일
Dear Mr. Brauweiler,Thank you very much for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards,Aya HelmyQuality Control Manager

2/10 - 너무 별로예요

Ahmed

별로예요: 청결 상태, 직원 및 서비스
They knocked the door for no reason.
2023년 9월에 1박 숙박함
답변 제공: Aya Helmy 님, 2023년 10월 1일
Dear Mr. Mahmoud,Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Aya Helmy 님, 2023년 11월 12일
Dear Mr. Baranker,Thank you so much for posting your nice comments on Expdia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 - 좋아요

Haider

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Aya Helmy 님, 2023년 9월 19일
Dear Mr. Jaddoa,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards,Aya HelmyQuality Control Manager

10/10 - 훌륭해요

TAKAKO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ショッピングセンター内にあるホテルのため レストランやカフェもまわりにたくさんあります。 部屋は清潔で過ごしやすいです。 スタッフの対応も素晴らしいです。
2023년 9월에 2박 숙박함
답변 제공: Aya Helmy 님, 2023년 9월 19일
Dear Ms. Fukuoka,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Marites

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service
2023년 9월에 2박 숙박함
답변 제공: Aya Helmy 님, 2023년 9월 17일
Dear Mr. Consengco,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Mohamed

2023년 7월에 2박 숙박함
답변 제공: Hilton Alexandria Green Plaza 님, 2023년 9월 14일
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating and to hear you had a great stay.

10/10 - 훌륭해요

HAJNA 님, KATY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La instacion esta buena y buen servicio.
2023년 6월에 3박 숙박함
답변 제공: Aya Helmy 님, 2023년 6월 29일
Dear Ms. Hajna,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Yousef

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's inside the plaza a lot of shopping and cafe's Which is great
2023년 6월에 5박 숙박함
답변 제공: Aya Helmy 님, 2023년 6월 8일
Dear Mr. Yousef,Thank you so much for posting your nice comments on Cheap tickets. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Abdulaziz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shopping
2023년 6월에 1박 숙박함
답변 제공: Aya Helmy 님, 2023년 6월 5일
Dear Mr. Abdul Aziz,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

6/10 - 괜찮아요

Mohamed 님, Niles

별로예요: 직원 및 서비스
receptionist Was not nice at all
2023년 5월에 7박 숙박함
답변 제공: Aya Helmy 님, 2023년 5월 24일
Dear Mr. Mohamed,Thank you very much for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 - 훌륭해요

Harin

2023년 5월에 2박 숙박함
답변 제공: Aya Helmy 님, 2023년 6월 5일
Dear Ms. Harin,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Mohamed 님, Niles

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very nice plce
2023년 5월에 3박 숙박함
답변 제공: Aya Helmy 님, 2023년 5월 14일
Dear Mr. Mohamed,,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Evelina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hilton Green Plaza Alexandria
En fantastisk vistelse med trevlig personal, fantastisk mat och trevlig miljö
2023년 4월에 4박 숙박함
답변 제공: Aya 님, 2023년 4월 30일
Dear Ms. Abbie,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Francisco

2023년 4월에 2박 숙박함
답변 제공: Aya Helmy 님, 2023년 5월 24일
Dear Mr. Francisco,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

6/10 - 괜찮아요

Huda

It was okay. It wasn’t bad but it could be better than what we found.the hotel need new modern furniture.the air freshener is going to make a big difference in the rooms and hallway of the hotel
2023년 4월에 4박 숙박함
답변 제공: Aya 님, 2023년 4월 16일
Dear Ms. Huda,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 - 훌륭해요

HEBA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place Super friendly staff Thanks to all from room 108 🌷🌷🌷 One of a kind architecture design Incredible location (the mall it lies within even has government services instead of going to places far to get them) Room service very attentive Lovely experience Will use it again
2023년 4월에 4박 숙박함
답변 제공: Aya 님, 2023년 4월 16일
Dear Ms. Heba,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 - 좋아요

Stephane

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located within a shopping complex, makes for noisy surroundings. Strong cigarette odor that does not go away. Staff very nice and helpful.
2023년 3월에 8박 숙박함
답변 제공: Aya Helmy 님, 2023년 3월 12일
Dear Mr. Stephan,Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused from the noise and the cigarettes odor which did not meet your expectation. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 - 훌륭해요

Walid

2023년 2월에 5박 숙박함
답변 제공: Aya Helmy 님, 2023년 3월 5일
Dear Mr. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 - 좋아요

SHERIF

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good Value for the Price
Nice Hotel, but I do not know why they gave us a very far room, although the hotel was had very low occupancy.
2023년 1월에 1박 숙박함
답변 제공: Aya Helmy 님, 2023년 1월 15일
Dear Mr. Sherif,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 - 훌륭해요

Yasser

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I liked the place, on top of a shopping mall, and a food court
2022년 9월에 2박 숙박함
답변 제공: Aya Helmy 님, 2022년 10월 10일
Dear Mr. Yasser,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

2/10 - 너무 별로예요

Jennifer

2022년 9월에 1박 숙박함
답변 제공: Aya Helmy 님, 2022년 9월 25일
Dear Ms. Jennifer,Thank you very much for choosing to book your stay at Hilton Alexandria Green Plaza and for taking the time to share with us your review on Hotels.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating, I am concerned to find you not satisfied. Appreciate to send me the details of your dissatisfaction to take if further with the concerned departments. Please accept our sincere apologies for any inconvenience and for failing to meet your expectations. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager

8/10 - 좋아요

DAVID

2022년 8월에 1박 숙박함
답변 제공: Aya Helmy 님, 2022년 8월 18일
Dear Mr. David, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

8/10 - 좋아요

Fahad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 5박 숙박함
답변 제공: Aya Helmy 님, 2022년 7월 24일
Dear Mr. Fahad, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

4/10 - 별로예요

Philip

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The hotel was beautiful, but the staff told me at first i didnt have a reservation- yhen when i arrived they tolf me I didnt pay but had to pay them again. Whe i produced my confirmation email they said they needed to double check and then finally said it was ok. The staff the next day allowed a very late checkout, but i feel the feeling of being scammed left a bitter taste in my mouth.
2022년 7월에 2박 숙박함
답변 제공: Aya Helmy 님, 2022년 7월 16일
Dear Mr. Philip, Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia. We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza. Kindest regards, Aya Helmy Quality Control Manager

8/10 - 좋아요

richard

좋아요: 직원 및 서비스, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Aya Helmy 님, 2022년 7월 16일
Dear Mr. Richard, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

8/10 - 좋아요

Rashed 님, Doha

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Oooo
2022년 6월에 4박 숙박함
답변 제공: Aya Helmy 님, 2022년 7월 16일
Dear Mr. Rashed, Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

10/10 - 훌륭해요

Mohamed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff
2022년 6월에 3박 숙박함
답변 제공: Aya Helmy 님, 2022년 6월 13일
Dear Mr. Mohamed, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

10/10 - 훌륭해요

Rami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, classy area , nice property, staff were amazing and always there to help from cleaning staff to reception to security to guys around the pool! I enjoyed my time there and will definitely consider this hotel for my future stays in Alexandria
2022년 5월에 3박 숙박함
답변 제공: Aya Helmy 님, 2022년 6월 13일
Dear Mr. Rami, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 - 괜찮아요

Raphael Nhlanhla

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Average
The hotel is good and staff is very courteous. I was disappointed with the breakfast offerings. It’s no where near the Hilton hotels standard. Just different types of breads and cheese.
2022년 4월에 2박 숙박함
답변 제공: Aya Helmy 님, 2022년 4월 27일
Dear Mr. Raphael, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

10/10 - 훌륭해요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: Aya Helmy 님, 2022년 3월 27일
Dear Ms. Emma, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

10/10 - 훌륭해요

Hala

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a great time.
The hotel is clean nice service. Many restaurants. The room was very clean and the bed was comfortable. The mall is below the hotel with lots of shops a movie theater and restaurants including Pizza Hut KFC and Starbuck. The hotel is located in the center of Alexandria. The room also had a good size fridge. I had 2 rooms. My family loved it.
2022년 2월에 4박 숙박함
답변 제공: Aya Helmy 님, 2022년 2월 24일
Dear Ms. Hala, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 - 괜찮아요

Catherine

2022년 1월에 2박 숙박함
답변 제공: Aya Helmy 님, 2022년 1월 24일
Dear Ms. Catherine, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Convenient, Clean hotel with Good service
We had a 2 night stay at the plaza. It was a pleasant experience. Even though the concierge and front desk staff couldn’t answer all of our questions, they did try. The facilities themselves are nice. Only two things to note- 1) as we had requested a non-smoking room we had quite a hike to our room (in a wing of the hotel and sort of in a basement-like area), 2) our shower door leaked water really bad since it had been improperly sealed. Other than those 2 things everything was on par with our expectations. The location is great-very conveniently located in the Green Plaza with lots of restaurants, coffee, and shopping just a stones throw away.
2021년 12월에 2박 숙박함
답변 제공: Aya Helmy 님, 2022년 1월 23일
Dear Valuable Guest, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

10/10 - 훌륭해요

Islam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Aya Helmy 님, 2021년 12월 28일
Dear Mr. Islam, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 - 괜찮아요

Ravi

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 3박 숙박함
답변 제공: Aya Helmy 님, 2021년 12월 28일
Dear Mr. Ravi, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

10/10 - 훌륭해요

Ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious room sleep and shop
The room is spacious and well maintained except for the bathroom door. The hotel is located as part of a shopping mall with lots of services nearby. Paid Parking possibility is also available infront of the Hotel entrance, it costs 70EGP per night. Staff service are also professional.
2021년 12월에 1박 숙박함
답변 제공: Aya Helmy 님, 2021년 12월 19일
Dear Mr. Ahmed, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager