"The staff were incredibly kind, personable, and helpful—the only reason I didn’t immediately request a full refund given the hotel’s condition. The elevator smelled strongly of urine and had sticky spots, and cigarette butts littered the floors. The room was extremely dirty: every layer of bedding, including the mattress, had stains, rips, and tears. I checked for bed bugs due to the condition and, while I didn’t find live ones, there appeared to be remnants from past issues. I found food wrappers and a corn kernel in the bed frame, filthy floors, and thick dust on curtain rods and wall décor, indicating a lack of regular cleaning. Doors had old stains, the shower curtain had visible mold (including fuzzy growth), and the microwave was disgusting. Trash from a prior guest remained, and the towels were unusable due to stains resembling blood and earwax. I also found a carpet beetle shell in a drawer.
Housekeeping was requested, but while bedding was replaced, many issues remained, including the debris and stains. I also found new items in the room, suggesting someone entered while I was out, which was alarming. I became ill with food poisoning and had to extend my stay; the front desk staff were kind and accommodating. Overall, the hotel is uninhabitable for the price. Front desk staff were excellent, but management clearly neglects cleanliness, maintenance, and health standards."