외관

홀리데이 인 애머릴로 웨스트 메디컬 센터, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 503개" "
평점 8 - 좋아요. 1002개 이용 후기 중 233개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 128개" "
평점 4 - 별로예요. 1002개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 73개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

Kajal

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property and cleanliness was up to the mark but front desk agent was not friendly , he didn’t bother to even smile for once. The breakfast lady was also rude. recommended only in urgent situation
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 30일
We're sorry to hear about your experience, Kajal. Providing friendly and welcoming service is vital to us, and we apologize for any shortcomings you encountered with our front desk agent and breakfast staff. Your feedback will be shared with our team for improvement.

6/10 - 괜찮아요

Eric

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Sheets had some questionable stains on them. Lighting in room is dim, especially in the bathroom. Light is over the shower but no light on the vanity.
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 30일
Thank you for your feedback, Eric. We apologize for the issues you encountered during your stay. We will address your concerns with our housekeeping and maintenance teams to ensure a better experience for our future guests. We appreciate you bringing this to our attention.

6/10 - 괜찮아요

Vicki

가족 여행
좋아요: 직원 및 서비스
Needs to have blinds so the lights aren't shining in windows or people looking in.
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 21일
Thank you for your feedback, Vicki. We appreciate you taking the time to share your thoughts with us. We understand the importance of privacy and will certainly take your suggestion into consideration regarding the blinds to ensure a more comfortable experience for our guests. If there's anything else we can assist you with or if you have any further suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 - 훌륭해요

Thea 님, Casper

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is staffed by some of the kindest people you could meet. I was perfectly happy with the hotel by the thing that made my stay great were the staff at the front desk and restaurant. Huge kudos them.
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 15일
Dear Thea,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a fantastic stay at our hotel and that our staff, especially those at the front desk and restaurant, made such a positive impression on you.Providing exceptional service and creating memorable experiences for our guests are at the core of what we do, and it's truly rewarding to hear that our team's dedication and kindness contributed to making your stay great.Your kind words will be shared with our staff members, and they will be delighted to know that their efforts were appreciated. We are grateful for your feedback and the opportunity to serve you.We look forward to welcoming you back for another outstanding stay in the future!

8/10 - 좋아요

Peter

2024년 4월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 30일
Thank you for sharing your rating, Peter! If there are any specific aspects of your stay you'd like to highlight or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your feedback!

6/10 - 괜찮아요

Elaine G.

가족 여행
별로예요: 직원 및 서비스
Check in with a night front desk clerk named Linda was like checking in with a heartless robot…did not smile, barely made eye contact, was not warm or friendly, she obviously is just doing her time for the paycheck. When I ask if I could bring up food to my elderly father who can barely walk, she barked at me … ABSOLUTELY NO FOOD in the room! I ask you Linda, why is there a restaurant downstairs and a mini fridge & microwave in our hotel rooms? Perhaps for leftovers from the restaurant to enjoy later in our ROOM that WE (not you) PAID for!? Didn’t see any Texas size hospitality in your check-in skills last night! Guess I’ll take my business to another hotel now that you’ve made me and my elderly parents feel so unwelcome! Next time use the personality skills you must have had when you interviewed for the job, guests would prefer that one!
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 15일
We are deeply sorry for the disappointing experience you had during your check-in with Linda. Providing exceptional service and ensuring our guests feel welcomed and valued is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We apologize for any inconvenience caused by Linda's demeanor and response regarding bringing food to your elderly father. Your feedback is crucial to us, and we will address this matter with our team to ensure that such interactions are handled with empathy, understanding, and professionalism.Please know that your concerns have been taken seriously, and we are committed to making necessary improvements to ensure that all our guests receive the Texas-sized hospitality they deserve.We sincerely hope to have the opportunity to regain your trust and welcome you back for a much more positive and enjoyable experience in the future.

6/10 - 괜찮아요

Stephanie

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff did not care that I reserved a King bed. I requested one side of hotel and she said she thinks it is the correct side but it wasn’t. Staff was basically unaware of room locations or surroundings.
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 8일
We sincerely apologize for the inconvenience you experienced regarding your room reservation and the miscommunication about your bed preference. Providing exceptional service is our utmost priority, and we regret that we fell short of your expectations.Please accept our apologies for the confusion and inconvenience this may have caused during your stay. Rest assured, we have addressed this matter with our team to ensure better communication and awareness of room preferences and locations in the future.Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We strive to improve and provide the best possible experience for all our guests.

10/10 - 훌륭해요

Reynaldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 7일
Thank you for taking the time to leave us a perfect rating! We're delighted to hear that you had a good experience during your stay with us. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations.If you ever find yourself in the area again, we'd love to host you for another great stay

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front Desk was very helpful and attentive. The property was safe and you could walk to a few good restaurants. great value, and will stay there again.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 5일
Thank you so much for taking the time to share your recent experience with us! We're thrilled to hear that you had a pleasant stay and that our front desk team provided you with helpful and attentive service.

2/10 - 너무 별로예요

Margarita

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 3일
Dear Margarita,Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations. Providing our guests with a comfortable and enjoyable stay is our utmost priority, and we regret that we were unable to deliver on this occasion.

4/10 - 별로예요

Nanci

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom wasn’t clean. There was a rip in the lampshade. Large scrape against the wall. The room was in poor condition and just looked run down. It didn’t look like what you should get for the money spent.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 4월 1일
Dear Nanci,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience or disappointment you experienced during your time at our hotel.Your comments regarding the cleanliness of the bathroom, the condition of the room, and the overall appearance of our property are deeply concerning to us. Please be assured that this is not indicative of the high standards we strive to maintain. We have addressed your concerns with our housekeeping and maintenance teams to ensure that immediate action is taken to rectify these issues and prevent similar occurrences in the future.We understand the importance of providing a comfortable and welcoming environment for our guests, and we regret that we fell short of your expectations on this occasion. Your satisfaction is our top priority, and we are committed to making improvements to enhance the guest experience.We sincerely appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 - 좋아요

Michael

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom was a little bit dirty, otherwise everything was good.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 3월 30일
Dear Michael,Thank you for sharing your feedback with us following your recent stay. We appreciate your valuable input as it helps us identify areas for improvement and ensure a better experience for our guests.We are pleased to hear that your stay with us was good overall. However, we apologize for any inconvenience caused by the cleanliness of the bathroom. Please rest assured that we take cleanliness very seriously and will promptly address this issue with our housekeeping team to ensure that such lapses do not occur in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a flawless stay in the future.

8/10 - 좋아요

Lori

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property is really run down. Needs a lot of tlc.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 3월 29일
Dear Lori,Thank you for taking the time to share your feedback with us following your recent stay. We appreciate your honesty and value your insights as they help us identify areas for improvement.We apologize for any inconvenience caused by the condition of our property not meeting your expectations. Please be assured that we take all guest feedback seriously and will address the issues you have raised to ensure that necessary improvements are made promptly.Our goal is to provide all our guests with a comfortable and enjoyable experience, and we regret that we fell short of this during your stay. We hope for the opportunity to welcome you back in the future and demonstrate the improvements we have made.Thank you for choosing to stay with us, and we appreciate your understanding.

8/10 - 좋아요

Shelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Shree' 님, 2024년 3월 26일
Thank you for rating our hotel.

8/10 - 좋아요

jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 3월 22일
Dear Jack,Thank you for taking the time to leave us a review on Expedia. We truly appreciate your feedback and are pleased to hear you had a positive experience during your stay with us.

8/10 - 좋아요

Sheryl

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No kleenex available.
2024년 3월에 1박 숙박함
답변 제공: Shree' 님, 2024년 3월 11일
I am so sorry that you had this experience. I will ensure this has been taken care of.

10/10 - 훌륭해요

Kristie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area with lots of food options. Feels safe and quiet. Mall across the highway.
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 3월 10일
Thank you for taking the time to share your positive feedback with us regarding your recent stay. We are thrilled to hear that you enjoyed our hotel's location and the surrounding area.It's fantastic to know that you found the area to be great with plenty of food options, and that you felt safe and comfortable during your stay.

10/10 - 훌륭해요

Anissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carlos was great! Amazing service!
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 3월 10일
Thank you for taking the time to share your experience with us! We're thrilled to hear that Carlos provided you with such exceptional service during your stay. Delivering amazing service is at the core of what we do, and we're delighted that Carlos went above and beyond to ensure you had a fantastic experience.We'll be sure to pass along your kind words to Carlos and the rest of our team. Your feedback motivates us to continue delivering outstanding service to all our guests.

10/10 - 훌륭해요

Nicholas Chase

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved it, all of the staff was more then ready to help us.
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 3월 4일
Thank you so much for taking the time to share your positive experience with us! We are thrilled you loved your stay and that our staff went above and beyond to assist you.

4/10 - 별로예요

Roman

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn West Medical Center 님, 2024년 3월 4일
We are writing to express our sincerest apologies for the shortcomings you experienced during your recent stay with us, as indicated by your 2 out of 5-star rating.Your feedback is invaluable to us, and we deeply regret that we did not meet your expectations.

10/10 - 훌륭해요

Grant

좋아요: 직원 및 서비스
Easy
2024년 2월에 1박 숙박함
답변 제공: Shree' 님, 2024년 2월 5일
Thank you for your rating of our hotel.

10/10 - 훌륭해요

Shalese

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
NA
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 30일
Thank you so much for your outstanding 5 out of 5 review! We are thrilled to hear you had a fantastic experience during your stay. Our team works hard to provide the best service, and we are delighted that our efforts have contributed to your positive experience. We appreciate your feedback and look forward to welcoming you back for another exceptional stay!

2/10 - 너무 별로예요

Bengina

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The tub was filthy and the air unit was constantly blowing hot air full blast and no matter what we did it wouldn’t stop. The only option was leave it on and sleep in a furnace or turn it off and sleep in a freezer because it was freezing outside.
2024년 1월에 1박 숙박함
답변 제공: Shree' 님, 2024년 1월 15일
I'm sorry to hear about the issues you experienced during your stay. I understand that the cleanliness of the tub and the malfunctioning air unit made your stay uncomfortable. We sincerely apologize for any inconvenience this may have caused. Our team takes such feedback seriously, and we will address these issues promptly to ensure a better experience for our future guests.Thank you for bringing this to our attention, and we appreciate your understanding. If there's anything specific you would like us to address or if you have further feedback, please feel free to let us know. We value your input and are committed to making improvements based on your experience.

10/10 - 훌륭해요

Shaun 님, Andover

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 8일
Thank you so much for your excellent 5-star review! We're thrilled to hear you had a wonderful experience during your stay. Our team works diligently to ensure our guests' comfort and satisfaction, and it's rewarding to know that we met your expectations. Your feedback is incredibly appreciated, and we look forward to welcoming you back for another outstanding stay.

10/10 - 훌륭해요

john

2024년 1월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 8일
Thank you immensely for your fantastic rating of 10 out of 10! We're thrilled that you had an exceptional experience during your stay. Our utmost priority is to provide top-notch service and ensure our guests have a memorable time. Your feedback means a lot to us, and we can't wait to welcome you back for another outstanding stay!

2/10 - 너무 별로예요

Dr

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Coffee maker not working; Complained, and replacement still did not work. I gave up. Writing table was available but no chair. Complained. An old chair was brought, but not working (could not be raised). Complained a 2nd time. Was brought a torn worn-out chair which surprisingly worked. Had to complain for the heater to be adjusted to work. These comments not becoming of a Holiday Inn! Facility needs to wake up from sleep. This was the 3rd Holiday Inn in 5 years I have met with a defective coffee maker. Noticed that it was the same brand.
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 8일
I sincerely apologize for the multiple inconveniences you experienced during your recent stay at our hotel. I am genuinely disappointed to hear about your issues, and I understand how frustrating this must have been for you.The problems you highlighted with the coffee maker, writing table, chair, and heater are unacceptable and do not meet the standards we aim to uphold. Your feedback regarding these deficiencies is invaluable, and I assure you that I am looking into each matter to ensure they are promptly addressed.I completely understand your disappointment, especially with this being your third encounter with a defective coffee maker of the same brand at different Holiday Inn locations. Rest assured, I'll investigate this issue further to prevent any recurrence in the future.Please accept my sincere apologies for the inconvenience caused.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 8일
Thank you greatly for awarding us a perfect rating of 10 out of 10! We're delighted that your stay was exceptional. Our top priority is delivering excellent service and creating memorable guest experiences. Your feedback is precious to us, and we eagerly anticipate the opportunity to host you again for another outstanding stay!

6/10 - 괜찮아요

Monica

2024년 1월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 8일
We appreciate your feedback on your recent stay. Your comments are important to us, and we're sorry to hear that your experience didn't fully meet your expectations. We'd love to hear from you if there are specific aspects you feel we could enhance to improve your next stay. Your satisfaction is our priority, and we're committed to providing an improved experience in the future.

2/10 - 너무 별로예요

Heather

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 5일
Thank you for providing feedback about your recent stay. We're sorry that your experience fell far below our usual standards. Your satisfaction is paramount to us, and we take your comments seriously. Your feedback is invaluable as we strive to improve our services and ensure our guests have a positive experience. We hope to have the opportunity to regain your trust and provide you with a much-improved stay in the future.

2/10 - 너무 별로예요

Nicole

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 5일
I appreciate your feedback regarding your recent stay. We're genuinely sorry that your experience didn't meet our usual standards. Our top priority is your satisfaction, and we take your comments seriously. Your insights are invaluable as we continuously strive to enhance our services and ensure our guests have a positive experience. We sincerely hope for the chance to regain your trust and offer you a significantly improved stay in the future. Thank you for sharing your concerns with us.

10/10 - 훌륭해요

Deborah

Hotel staff was very courteous and helpful. My room was clean and I got great food from the bar downstairs.
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 2일
We're thrilled to hear about your positive experience at our hotel! Thank you for recognizing our courteous and helpful staff and our efforts to maintain clean rooms. We're delighted that you enjoyed the great food from our bar downstairs. Your feedback motivates us to continue providing exceptional service.We look forward to welcoming you back for another enjoyable stay!"

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 2일
We greatly appreciate your outstanding rating of 10 out of 10! It brings us immense joy to know that you had a fantastic experience throughout your stay with us. Your satisfaction is our utmost priority, and we look forward to providing you with another exceptional experience in the future!

8/10 - 좋아요

Nikkol

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 2일
Thank you for your feedback and for choosing our hotel. We're glad to hear about your experience. If there's anything specific we can improve upon to make your next stay even better, please let us know. We hope to welcome you back soon for an even more enjoyable stay!

10/10 - 훌륭해요

Warren

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 2일
Thank you so much for your incredible rating of 10 out of 10! We're thrilled that you had a fantastic experience during your stay.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 2일
Thank you so much for your fantastic 10 out of 10 rating! We're thrilled that you had a wonderful experience during your stay with us.

6/10 - 괜찮아요

virginia

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 2일
Thank you for taking the time to share your feedback. We're sorry that your experience fell short of what you anticipated. We take all guest comments seriously and will use your feedback to identify areas for improvement. Please know that your satisfaction is important to us, and we'd appreciate the opportunity to make things right. If there are specific concerns you'd like to address, please feel free to contact us directly. We hope to have the chance to serve you better in the future.

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 2일
Thank you immensely for the incredible 10 out of 10! We're truly delighted that you had an exceptional experience during your stay with us.

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn 님, 2024년 1월 2일
We're honored by your rating and eagerly look forward to welcoming you back for another fantastic visit!

8/10 - 좋아요

Carl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was not working wish they would let you know in the app but overall it was nice
2023년 12월에 1박 숙박함
답변 제공: Blanca 님, 2023년 12월 27일
I'm glad you had a pleasant stay overall, and I appreciate you taking the time to share your feedback with us.I apologize for the inconvenience caused by the pool not being operational during your visit. We understand the disappointment this can bring, and I agree that it would have been beneficial to communicate this information in advance through our app or other channels.We appreciate your understanding, and I hope that despite this issue, you'll consider staying with us again.

10/10 - 훌륭해요

Colby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Blanca 님, 2023년 12월 27일
Thank you so much for your excellent 5-star review! We're thrilled to hear you had a wonderful experience during your stay. Our team works hard to ensure guests feel comfortable and have a memorable time. We greatly appreciate your kind words and hope to welcome you back for another exceptional stay soon.

2/10 - 너무 별로예요

Chad

2023년 12월에 1박 숙박함
답변 제공: Shree' 님, 2023년 12월 18일
I am sorry your stay was not better than a 2.

10/10 - 훌륭해요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: s 님, 2023년 12월 15일
Thank you for taking time to post this rating.

10/10 - 훌륭해요

Kirk

2023년 12월에 1박 숙박함
답변 제공: Shree' 님, 2023년 12월 12일
Thank you for rating our hotel.

8/10 - 좋아요

JB

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, love the free Tesla charging station outside. Also dog friendly.
답변 제공: Shree' 님, 2023년 12월 5일
Thank you for taking time to post this review. We are happy you enjoyed the charging stations and the fact that we are dog friendly.

8/10 - 좋아요

Francime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a great stay.
2023년 11월에 2박 숙박함
답변 제공: Shree' 님, 2023년 11월 30일
Thank you for taking time to post this review. We appreciate all our guest.

10/10 - 훌륭해요

Charlyn

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Shree' 님, 2023년 12월 18일
Thank you for taking time to post this rating for your stay.

8/10 - 좋아요

Sam

2023년 11월에 2박 숙박함
답변 제공: Shree' 님, 2023년 12월 15일
Thank you for taking time to post this rating.

8/10 - 좋아요

Tina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints
2023년 11월에 1박 숙박함
답변 제공: Shree' 님, 2023년 11월 27일
Thank you for taking your valuable time to post this review.

2/10 - 너무 별로예요

Teri

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty rooms
The hotel leaves a lot to be desired in cleanliness we actually had to change rooms but the second room was no better. The bathtubs are brown and have rust. There was random tape on the walls. The phones didn't work so no way to call down to front desk. No room service menus and we were not even told restaurant or bar hours.
2023년 11월에 2박 숙박함
답변 제공: Shree' 님, 2023년 11월 27일
I am so sorry that your standards at the property were not met. I will look into each issue you addressed personally and ensure that actions are taken.

2/10 - 너무 별로예요

Natalie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Shree' 님, 2023년 11월 27일
I am sorry we did not meet your standards.