레스토랑

이비스 암스테르담 센터 여행 후기

3 out of 5
이비스 암스테르담 센터
Stationsplein 49, Amsterdam

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1098개 이용 후기 중 472개" "
평점 8 - 좋아요. 1098개 이용 후기 중 351개" "
평점 6 - 괜찮아요. 1098개 이용 후기 중 168개" "
평점 4 - 별로예요. 1098개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1098개 이용 후기 중 40개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

MACHINE

2023년 7월에 1박 숙박함
답변 제공: Peter Holierook, General Manager 님, 2023년 7월 25일
안녕하세요.저희 호텔을 방문해주셔서 감사합니다.저희 호텔에서의 경험이 전체적으로 아쉬우셨다니 죄송합니다. 앞으로 모든 투숙객분들께 더욱 만족을 드릴 수 있는 호텔이 될 수 있도록 노력하겠습니다. 소중한 의견 감사합니다. 부디 저희 호텔에서 머무시는 동안 암스테르담에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Peter Holierook, General Manager

4/10 - 별로예요

Kyu sup

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 4박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2023년 4월 18일
안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 특히, 호텔의 전망에 대해 좋게 평가해주신 점 대단히 감사드립니다. 다만 호텔이 다소 노후되게 느껴지셨다니 죄송합니다. 소중한 의견 감사합니다. 앞으로 더 나은 환경을 위해 항상 고민하고 발전하는 호텔이 되도록 노력하겠습니다. 부디 저희 호텔에서 머무시는 동안 암스테르담에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면, 다시 한 번 뵐 수 있길 기다리겠습니다. 감사합니다.Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Hyo-Soon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2023년 3월 15일
안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 그중에서도, 객실 상태와 서비스에 대해 좋게 평가해주신 점 감사합니다. 다른 불편함 없이 편안히 머물다 가셨다니 저희도 기쁘네요. 부디 저희 호텔에서 머무시는 동안 암스테르담에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Natasa Duricic, Operations Manager

6/10 - 괜찮아요

Byungmoon

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
작지만 깔끔한 숙소 입니다. 너무 컴팩트해서 놀라기는 했지만 있을것 있고 구비할것 있는. 호텔입니다. 짥게 있을예정 이라면 추천 합니다. 암스테르담 역 파로 옆에 위치해서 교통과 관광하기어 정말 좋습니다
2022년 12월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2022년 12월 7일
안녕하세요.저희 호텔을 방문해주셔서 감사합니다.우선 저희 호텔의 위치와 청결한 객실에 대해 칭찬해주셔서 감사합니다. 저희 호텔은 청결한 환경을 위해 매일 하우스키핑 서비스를 제공하고 있습니다. 다만, 저희 호텔의 객실 크기가 다소 협소하게 느껴지셨다니 죄송합니다. 소중한 의견 남겨주셔서 감사합니다. 부디 저희 호텔에서 머무시는 동안 암스테르담에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 뵙기를 바랍니다.감사합니다.Natasa Duricic, Operations Manager

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Location is over the train. There is noise. There is no shose inside , no hair dryer. Too cold. You need to perpare more clothes.
2022년 11월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2022년 11월 14일
Dear Guest,Thank you for taking the time to review your stay.We’re sorry to hear that not everything was to your satisfaction this time.Each room is eqipped with heating to ensure our guests comfort during the cold season and furthermore, each room should have a hair dryer in the bathroom; we apologise if this was not available to you during your stay. We wish we’d known of your concerns at the time as guest satisfaction is our top priority and our helpful staff are always eager to find a solution.We truly appreciate your feedback as it helps us to better meet our guests’ expectations in future.We hope to have the opportunity to welcome you back for a more improved stay.Best wishes.Natasa Duricic, Operations Manager

8/10 - 좋아요

Hongseok

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 6박 숙박함

10/10 - 훌륭해요

UH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
저렴하면서 중앙역 바로 앞에 있는 호텔이에요. 번화가
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

JungHyun

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

JungHyun

2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Wooseok

출장 여행
좋아요: 청결 상태
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

James

출장 여행
좋아요: 편의 시설/서비스
Hotel and staff were great. The issue was there internet was down and did not come back during our 1 night stay. Likely a temporary issue. Location is really convenient.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

david edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal for getting around.
2024년 3월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 26일
Dear David,Thank you so much for your positive feedback following your stay.It's fantastic to hear that you found our hotel ideally located for getting around and appreciated the cleanliness of your room. Our team works diligently to ensure our guests have a comfortable and clean environment during their stay. We're also pleased to know that you were satisfied with the service provided by our team, as we strive to offer the best experience for our guests. While you rated the hotel condition at 80%, we continuously work on maintaining and improving our facilities to meet our guests' expectations. Our recent renovations in 2021 are part of our commitment to providing modern and comfortable accommodations.We hope to see you again in the future.Kind regards,Natasa Duricic, Operations Manager

10/10 - 훌륭해요

ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Siempre me hospedo en ese hotel muy bueno
2024년 3월에 4박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 26일
Apreciada Ana,Nos complace enormemente saber que encontró la limpieza de su habitación a un nivel del 100%. Trabajamos diligentemente para mantener nuestras instalaciones en óptimas condiciones, como pudo apreciar. Es un honor recibir su valoración perfecta en cuanto al servicio; nuestro equipo se esfuerza por ofrecer una experiencia excepcional a cada huésped. Además, nos alegra que las amenidades de la habitación hayan sido de su total agrado, desde la comodidad de nuestras 'Sweet beds by Ibis' hasta la variedad de canales internacionales disponibles en nuestros Smart TV.Esperamos su próxima visita con ilusión. ¡Hasta pronto!Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 26일
Dear Jack,Thank you for your review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on future occasions. Best wishes,Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 26일
Beste Amber,Hartelijk dank voor uw beoordeling!We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.We verwelkomen we u een volgende keer graag opnieuw!Met vriendelijke groet,Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Theron 님, Goodyear

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Construction front door, but rest all good. Close to everything, bus, tram, trin. Hoponoff out front.
2024년 2월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 20일
Dear Theron,Thanks for taking the time to review your visit to our hotel.We're delighted to hear that you found our hotel to be conveniently located near various modes of transportation, such as buses, trams, and trains, making it easy to explore the city. It's also great to know that you appreciated the cleanliness of our rooms and the condition of our hotel, along with the services and amenities provided. While we understand that the ongoing construction at the street level was noticeable, we're glad it didn't significantly impact your overall stay.We do hope that you will return for an improved experience in the future.Kind regards,Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Cristina Moncunill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Justo al lado de la estación de tren y a 10 minutos del centro andando. Los tours también salen a 10 minutos del hotel, ya sea desde la Plaza Dam como desde la zona de autobuses. El ferry para cruzar al otro lado a 5 minutos. Muy recomendable
2024년 3월에 4박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 20일
Estimada Cristina,Nos alegra mucho que la ubicación de nuestro hotel fuera conveniente para sus planes en la ciudad y que haya disfrutado de la cercanía a la estación de tren y los principales puntos turísticos. Apreciamos sus comentarios positivos sobre la condición del hotel y las comodidades de la habitación. Lamentamos si algún aspecto del servicio y la limpieza no cumplieron completamente con sus expectativas, aunque nos esforzamos por mantener un alto estándar en todas nuestras instalaciones y servicios.Sería genial recibirle nuevamente en un futuro cercano. ¡Hasta pronto!Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location Friendly staff Great views
2024년 3월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 20일
Dear Sharon, Thank you for this positive review of your stay.We're delighted to hear that our hotel's location was convenient for your stay, and it's wonderful that our team's friendliness contributed positively to your visit. Your commendation of the views offered from our rooms is greatly appreciated, especially since our top floors provide that sought-after river view. We take great pride in maintaining the cleanliness of our rooms and are thrilled that you've rated it so highly along with the condition of our hotel and the service provided.We all look forward to welcoming you back in the future.Kind regards,Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Carole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice stay at the Ibis Central Station. Very convenient for everything and very close to the station and for all transport options. Rooms clean and comfortable and staff very helpful and friendly.
2024년 3월에 4박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 20일
Dear Carole,Thank you for sharing this lovely review.We are happy that you received such friendly and professional service from our team members and appreciated our convenient location.We hope you will return for another memorable stay.Best wishes,Natasa Duricic, Operations Manager

6/10 - 괜찮아요

Jeramyn 님, Morrison

가족 여행
Budget option in a good location. Tiny rooms and bathrooms.
2024년 3월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Dear Jeramy,Thank you for commenting on your stay.We're glad to hear that you found our location to be convenient. Our team strives to provide an accessible and enjoyable stay in the heart of the city. We note your comments regarding the room size and bathroom; our cozy rooms are indeed designed to be compact and efficient, offering modern amenities and double-glazed windows for a comfortable stay. We're sorry to hear that the room cleanliness and overall condition of the hotel did not meet your expectations. Our commitment to our guests includes daily housekeeping and a rigorous maintenance schedule to ensure our facilities are up to standard.We look forward to welcoming you back in the future.Best wishes,Natasa Duricic, Operations Manager

8/10 - 좋아요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location from the station and easy to get around the city. I felt the breakfast was expensive for what you get.
2024년 3월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Dear Matthew,Thank you for taking the time to review your stay.We're delighted you found our location convenient for exploring the city and appreciated the proximity to the station. Thank you for acknowledging the cleanliness of our rooms; our team works diligently to maintain high standards. We understand the breakfast cost was a concern, and we strive to provide a variety of options, including a less expensive takeaway breakfast bag, to accommodate different preferences and budgets. While we do not offer a spa or swimming pool, we hope that the various room amenities and our central location contributed positively to your stay.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Natasa Duricic, Operations Manager

6/10 - 괜찮아요

??

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Beste gast,Bedankt voor uw feedback.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.In de toekomst verwelkomen we u graag opnieuw.Met vriendelijke groet,Natasa Duricic, Operations Manager

8/10 - 좋아요

Anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Voor een transfer overnachting een prima plek. Geen luxe, geen ruimte, maar prima bed en douche.
2024년 3월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Beste Anne,Bedankt voor uw feedback.We zijn blij te horen dat u tevreden was met onze comfortabele bedden en de douche. Onze kamers zijn inderdaad ontworpen om een optimale rust te bieden, met Sweet Beds by Ibis en een moderne inrichting. We begrijpen dat u de kamer als niet ruim ervaren hebt. Onze Cosy kamers zijn inderdaad compact, maar efficiënt ingericht om aan de behoeften van onze gasten te voldoen. We hopen dat de netheid van de kamer en de algehele staat van het hotel bijdroegen aan een aangenaam verblijf.Met vriendelijke groet,Natasa Duricic, Operations Manager

8/10 - 좋아요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Beste Anna,Hartelijk dank voor deze uitstekende score!We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.We zien jullie graag weer eens terug.Natasa Duricic, Operations Manager

10/10 - 훌륭해요

JOSE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy cerca de la estación central, instalaciones limpias, silenciosas, con todas las comodidades para una estancia confortable.
2024년 3월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Muchas gracias por su excelente valoración sobre ibis Amsterdam Centre.Nos complace saber que la cercanía a la estación central fue conveniente para usted y que encontró nuestras instalaciones limpias y confortables. Agradecemos sus comentarios positivos sobre la tranquilidad y comodidades de las habitaciones, que reflejan nuestro compromiso con la calidad del descanso y el bienestar de nuestros huéspedes.Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia.Atentamente,Natasa Duricic, Operations Manager

6/10 - 괜찮아요

Aly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
the hotel room was small for three adult persons and we felt cramped ! Very little space between the beds ! Also the ventilation was not very good ! For two persons I would have given the hotel 5 stars
2024년 3월에 4박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Dear Aly,Thank you for taking the time to share your review.We're delighted to hear that you were pleased with the cleanliness of the room and the service provided by our team. Our commitment to hospitality is reflected in your satisfaction with these aspects. However, we acknowledge your discomfort due to the size of the room and the ventilation when staying with three adults. Our Cosy rooms, designed for comfort and efficiency, may indeed feel snug when fully occupied, but we strive to ensure a pleasant stay for all our guests, regardless of room choice. For future visits, you might consider our larger room options which provide more space for additional comfort.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Natasa Duricic, Operations Manager

8/10 - 좋아요

oakley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice, could see across the city
2024년 3월에 3박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Dear Guest,Thank you for taking the time to share your positive feedback.We're delighted to hear that you enjoyed the panoramic city views from our hotel. Our team takes great pride in maintaining the cleanliness of our rooms and we're glad to see that reflected in your 80% rating. We also appreciate your positive comments on the hotel's overall condition and the service provided. It's wonderful to know that our efforts to create a comfortable and welcoming environment are recognized.We look forward to welcoming you back. Best wishes,Natasa Duricic, Operations Manager

8/10 - 좋아요

Katherine

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was absolutely perfect, very close to the train station and easily walkable to the downtown area where there were tons of restaurants and attractions. My only complaint is I had asked for a wake up call on the one day and never received it, also wish the room had a mini fridge to keep drinks cold. Overall was a good stay and would recomend to others.
2024년 3월에 5박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Dear Katherine,Thanks for taking the time to review your stay at our hotel.We are thrilled to hear that our location served you well, providing convenient access to the train station and the vibrant downtown area. It's also gratifying to know you found our rooms to be immaculate and our hotel condition to be top-notch. However, we regret to hear about the oversight with the wake-up call and understand the convenience a minibar could have provided. While our rooms are not equipped with minibars, we do offer a 24/7 vending machine in the lobby for beverages.We hope to have the opportunity to welcome you back on a future occasion.Best regards,Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Francisco

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Francisco

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Emiliano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As usual this hotel is perfect to use as a base point and visit the whole city of Amsterdam, staff is very kind and helpfull.
2024년 3월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Dear Emiliano,Thank you for letting us know that you enjoyed your stay.We're thrilled to hear that our hotel served as the perfect base for your exploration of Amsterdam and that our team's kindness and helpfulness stood out during your stay. Your appreciation for the cleanliness of our rooms and the condition of our hotel is incredibly gratifying, as we strive to maintain high standards for our guests. Additionally, we're delighted that our room amenities contributed positively to your stay, particularly our Sweet Beds by Ibis, designed for a restful night's sleep.We hope to see you again in the future.Kind regards,Natasa Duricic, Operations Manager

6/10 - 괜찮아요

maryela

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you want the tiniest room, this is for you! The rooms are extremely small, it was no place for our 2 luggage’s! This is not the first time I travel to Amsterdam or places in Europe and I know the Roma are small but this was the worst! The hotel overall was dirty, the hallways carpet was smelly and with lots of stains… the first night the sink was clothed and Maintanance have to go and fix it! I will never stay in any ibis again, anywhere in the world!
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Dear Marye,Thanks very much for leaving this review.We apologize that our accommodations did not meet your expectations. We pride ourselves on maintaining a high standard of cleanliness, and it's concerning to hear about the condition of the hallway carpets and the issue with your sink. Our team is committed to providing a comfortable and welcoming environment, and we regret that we fell short during your stay. We also understand that space is a premium, especially in cosmopolitan areas, and we strive to provide efficiently designed rooms. Our Cosy rooms are indeed compact, as outlined in our descriptions, and we aim to ensure that all our guests are aware of the room sizes at the time of booking.We'd love to have the opportunity to welcome you again. All the best,Natasa Duricic, Operations Manager

8/10 - 좋아요

Anja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Beste Anja,Hartelijk bedankt voor deze mooie review.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.We zien jullie graag weer eens terug.Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Ramona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nette kamers, wel klein maar prima om te slapen. Alles goed schoon en niet lawaaierig. Lekker dicht bij openbaar vervoer en de stad.
2024년 2월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Beste Ramona,Bedankt voor uw feedback.We zijn blij te horen dat u de netheid van onze kamers waardeerde en een comfortabele nachtrust heeft gehad. Ook fijn dat onze locatie dicht bij openbaar vervoer en het stadscentrum voor u goed heeft uitgepakt. Onze kamers zijn inderdaad ontworpen om gezellig en functioneel te zijn, en we zijn trots op de dagelijkse inspanningen van ons team om een schone en rustige omgeving te garanderen.Vriendelijk bedankt, en we hopen u snel terug te zien.Natasa Duricic, Operations Manager

8/10 - 좋아요

Georgina 님, Haarlem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Erg fijne accommodatie
2024년 2월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 15일
Beste Georgina,Hartelijk dank voor uw positieve beoordeling.Wij vinden het fantastisch te lezen dat u genoten heeft van uw verblijf in ons hotel.Een volgende keer staan we met plezier weer voor u klaar.Vriendelijke groet,Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Rei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 2월 20일
Dear Rei,Thank you for sharing this positive review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,Natasa Duricic, Operations Manager

2/10 - 너무 별로예요

An

2024년 2월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 21일
Beste gast,Bedankt dat u even tijd heeft genomen voor het schrijven van deze review.Wat jammer dat uw verblijf niet aan uw verwachtingen voldeed. Laat ons gerust weten wat u graag anders had gezien, dan kunnen wij dit meenemen om onze service te verbeteren!We hopen u in de toekomst graag nogmaals te mogen ontvangen om u een betere ervaring te bieden. Met vriendelijke groet,Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Jesus Antonio Garcia 님, MADRID

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were really kind and helpful. The hotel is situated right next door to Centraal Station, which is very convenient, There are also several tram lines and an underground station close by. Recommendable!!
2024년 2월에 3박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 2월 20일
Dear Jesus Antonio,Thank you for positively reviewing your visit.We're thrilled to hear that our team's kindness and helpfulness stood out during your visit, and it's wonderful to know that our proximity to Centraal Station and various public transit options added convenience to your stay. Our location indeed offers easy access to the heart of Amsterdam and surrounding areas, making exploration a breeze for our guests.We appreciate your recommendation and are glad that our services and amenities met your expectations, providing a comfortable experience.Your positive ratings for room cleanliness, hotel condition, and room amenities are a testament to our dedication to providing a pleasant and welcoming environment for all our guests.We look forward to seeing you again. Best wishes,Natasa Duricic, Operations Manager

6/10 - 괜찮아요

Fernando

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Una construcción afuera
2024년 1월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 2월 12일
Estimado Fernando,Gracias por su reseña acerca de su estancia en nuestro hotel.Nos complace saber que ha encontrado nuestro servicio satisfactorio y que la limpieza de su habitación fue de su agrado. Lamentamos que la condición del hotel no haya cumplido con sus expectativas. Continuamente nos esforzamos por mantener nuestras instalaciones en óptimas condiciones, como reflejan nuestras últimas renovaciones en 2021, y apreciamos su retroalimentación que nos ayuda a mejorar.Confiamos en que repita la experiencia con nosotros muy pronto. Un cordial saludo,Natasa Duricic, Operations Manager

8/10 - 좋아요

Ayan

단체 여행
별로예요: 숙박 시설 상태 및 시설
No tea or coffee in the rooms and you even have to pay for hot water.
2024년 1월에 3박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 2월 12일
Dear Ayan, Thank you very much for your feedback.We're delighted to know that you made use of our comfortable beds designed to enhance sleep quality. Regarding the amenities in our rooms, we indeed offer tea and coffee-making facilities in our top floor rooms, which are equipped with a premium river view for a small additional fee. We understand the importance of such conveniences, and we're sorry for any misunderstanding regarding the availability of hot water. We'd like to clarify that while our rooms do not feature a kitchenette or minibar, we do offer a 24/7 vending machine in the lobby for beverages.We look forward to welcoming you back on a future trip.Best regards.Natasa Duricic, Operations Manager

8/10 - 좋아요

Mohamed Taimour 님, Ruislip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel maybe noise travels a bit . But friendly staff and very local to town
2024년 2월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 2월 12일
Dear Mohamed,Thank you for taking the time to review your stay.We're thrilled to hear that you found our staff friendly and our location convenient for exploring the town. Our team is committed to providing exceptional service, and it's wonderful to know that we were able to make your stay enjoyable. We also appreciate your positive remarks on the cleanliness of our rooms and overall hotel condition.We understand that noise can sometimes be an issue in urban hotels, and we strive to minimize it with double-glazed windows and soundproof doors. Additionally, we recommend our top floor rooms with river side view for guests seeking a quieter environment.It would be a pleasure to welcome you back on another occasion. Kind regards,Natasa Duricic, Operations Manager

8/10 - 좋아요

FRANKLIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice place to stay, close proximity to shopping, central station, perfect environment for tourist, quiet and nice rooms, great staff
2024년 1월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 2월 12일
Dear Franklin,Thank you for such a positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We are glad you found our hotel to be quiet yet well located for easy access to public transport.We look forward to welcoming you back again in the future. Best wishes,Natasa Duricic, Operations Manager

8/10 - 좋아요

Laureline

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chambre confortable, propre, lit très confortable, mais mauvaise isolation sonore (bruits de couloir & d'évacuation). A proximité immédiate de la gare, et du centre ville. Abords en travaux en ce moment.
2024년 1월에 1박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 2월 12일
Bonjour,Nous sommes ravis d'apprendre que la propreté de nos chambres et le confort de nos lits ont contribué à votre bien-être durant votre séjour. Il est vrai que notre emplacement à proximité de la gare et du centre-ville est idéal pour explorer Amsterdam. Nous notons cependant vos remarques concernant l'isolation phonique. Bien que nos chambres soient équipées de doubles vitrages et de portes insonorisées, nous comprenons que des bruits peuvent parfois perturber la tranquillité de nos hôtes. Nous sommes désolés pour tout inconvénient que cela a pu causer.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,Natasa Duricic, Operations Manager

6/10 - 괜찮아요

Kürsat

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not even minibar in the room
2024년 1월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 2월 12일
Dear Kürsat,Thank you for taking the time to provide your feedback.We're delighted to hear that you found our room's cleanliness and service to be exceptional. Our team takes great pride in maintaining a high standard of cleanliness and providing friendly, efficient service. While we understand you were disappointed by the lack of a minibar in the room, we would like to highlight that our hotel offers a 24/7 takeaway shop in the lobby for beverages and snacks. Additionally, we strive to ensure our room amenities meet the needs of our guests, and we're sorry to hear that you found them to be less satisfactory. We appreciate your feedback as it is valuable to us in our ongoing efforts to improve our guest experience.We hope to welcome you back. Best wishes,Natasa Duricic, Operations Manager

6/10 - 괜찮아요

eric

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Small room but very convenient to the central train station and metro. The shower grout had a lot of mildew that could be cleaned up and the sink drain was backed up. After the first night the drain was cleaned. The bed was pretty comfortable but kind of lumpy. Breakfast was good with a nice variety of foods. I think it was an extra 4 euro which would be a good price.
2024년 1월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 2월 12일
Dear Eric, Thank you for taking the time to share your review.We're delighted to hear that you found our location convenient and that our breakfast selection met your expectations. We aim to provide a variety of quality options to start the day right. We appreciate your compliments about our comfortable beds; our team strives to ensure a restful sleep for our guests.We regret to hear about the issues you encountered with the shower and sink in your room. Please rest assured that we uphold a high standard of cleanliness and maintenance, and we take your feedback seriously to ensure that all facilities are in excellent condition for our guests.We're glad to know the drain issue was promptly addressed by our dedicated team. We understand that every aspect of a guest's stay contributes to their overall satisfaction, and we are committed to providing the best possible service and accommodations.We would love to welcome you back on a future occasion. Kind regards,Natasa Duricic, Operations Manager

2/10 - 너무 별로예요

Joseph

2024년 1월에 7박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 3월 21일
Dag Joseph,Bedankt voor uw beoordeling.Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.Graag verwelkomen we u nogmaals voor een nieuwe kans.Met vriendelijke groet,Natasa Duricic, Operations Manager

8/10 - 좋아요

Parm

연인과의 여행
좋아요: 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 1월 20일
Beste gast, We waarderen het zeer dat u de tijd nam voor uw beoordeling.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.We hopen u in de toekomst opnieuw te mogen verwelkomen.Natasa Duricic, Operations Manager

6/10 - 괜찮아요

Mari

좋아요: 직원 및 서비스
アムステルダム中央駅の近くなので、場所も分かりやすくて、他の都市への移動にも便利でした。部屋は広くは無かったですが、寝るだけなら特に問題なし。 個人的には、部屋に冷蔵庫や湯沸かしポットが有れば良いなと思いました。 スタッフの方もフレンドリーで好印象でした。
2024년 1월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 1월 20일
Mari様この度はibis Amsterdam Centreにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。アムステルダム中央駅からのアクセスの良さをお気に召していただけたようで、私たちも大変嬉しく思います。お部屋のご満足いただける広さではなかったことは残念ですが、快適なベッドと清潔さにはご満足いただけたようで安心いたしました。冷蔵庫や湯沸かしポットについてのご意見は貴重なご意見として受け止めております。ただし、現在の設備には含まれておりませんが、トップフロアのお部屋にはミネラルウォーターとお茶、コーヒーの設備をご用意しております。スタッフに対するお褒めの言葉もいただき、スタッフ一同、大変励みになります。またのお越しをお待ちしております。Natasa Duricic, Operations Manager

6/10 - 괜찮아요

Lizbeth

가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 1월 20일
Dear Lizbeth, Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back soon.Best wishes,Natasa Duricic, Operations Manager

10/10 - 훌륭해요

Henny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Natasa Duricic, Operations Manager 님, 2024년 1월 20일
Beste Henny,Bedankt voor uw beoordeling en feedback.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Hopelijk tot ziens,Natasa Duricic, Operations Manager