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Reviews of The Pavilions Amsterdam, The Toren

4 out of 5
The Pavilions Amsterdam, The Toren
Keizersgracht 164, Amsterdam

Reviews

9.6

Exceptional

Rating 10 - Excellent. 819 out of 1001 reviews" "
Rating 8 - Good. 142 out of 1001 reviews" "
Rating 6 - Okay. 27 out of 1001 reviews" "
Rating 4 - Poor. 4 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was lovely and helpful. Overall easily accessible to tourist attractions The hotel is located in two buildings which wasn’t explicit on the site. The non main hotel was just a few doors down but felt abandoned in contrast. There was no heads up about major construction in the area so you had to cross a gangplank to enter the hotel. There were dumpsters outside blocking the views as well.
Stayed 3 nights in May 2024
Response from The Toren Team on May 14, 2024
Greetings from The Toren Hotel, Thank you for sharing your experience at The Toren Hotel, it was lovely welcoming you! Of course we would have loved for your stay to be absolutely perfect and we are sorry to hear that it was not perfect but happy that you were happy. Unfortunately, we have no control over the work that the municipality is currently carrying out on the canals. We and the municipality try to limit any inconvenience this may cause to our guests. However, the work is necessary to protect our centuries-old buildings and canals against subsidence.It's good to read that our location suited your needs and our team was helpful to you. With warmest regards, Annemieke Dassen - Klaasen

8/10 Good

Marc

Liked: Property conditions & facilities
Rooms could use an update (leaky toilet, old ac/heating system, etc.) but are otherwise all-maintained, and the staff is terrific. Location is perfect and my room was quiet and cost.
Stayed 1 night in May 2024
Response from Oumaima El Moudden - Guest Relations Supervisor on May 8, 2024
Warm greetings from Amsterdam!Thank you for taking the time to share your experience. We're delighted that you chose to stay with us; it was truly our pleasure to welcome you. While we would have loved for your stay to be absolutely perfect, we're glad to know that overall you were happy with your experience.It's wonderful to hear that our central location met your needs and that our team provided helpful assistance throughout your stay.We look forward to the opportunity to welcome you back to The Toren for an even more perfect stay in the future!Warmest regards,

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Toren Team on May 6, 2024
Thank you for your being our guest! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen -Klaasen

10/10 Excellent

Imad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, and the best service I have received in Istanbul lately. They’re improving a lot. The best person to talk to if you need anything is the Guest Relations- Guzel
Stayed 1 night in Apr 2024
Response from The Toren Team on May 6, 2024
Thank you for your kind review and being our guest! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen -Klaasen

10/10 Excellent

Hazel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was excellent. Everything that we needed as first time visitors was located nearby the hotel. We tried three restaurants that were recommended by the hotel during our stay. They were all excellent as well.
Stayed 4 nights in Apr 2024
Response from The Toren Team on Apr 28, 2024
Thank you for your warm review and being our guests! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

william

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!! Can’t beat location for experiencing Amsterdam.
Stayed 1 night in Apr 2024
Response from The Toren Team on Apr 28, 2024
Thank you for your warm review and being our guests! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen - Klaasen

8/10 Good

Roman

Stayed 4 nights in Apr 2024
Response from The Toren Team on Apr 23, 2024
Thank you for your warm review and being our guests! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Richard

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and friendly staff, fantastic location, loads of great restaurants and bars close by and 15 min walk from the railway station. Lovely extras like the hand written welcome note and sweets in room. We stayed 3 nights inc breakfast, breakfast is table service, with lots of options. Really enjoyed our stay, definitely would come back.
Stayed 3 nights in Apr 2024
Response from The Toren Team on Apr 14, 2024
Thank you for your warm review and being our guests! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of this hotel was the staff, including the front desk, the restaurant/bar staff, and the housekeepers. I loved the decor, and enjoyed learning the history of the hotel. My room was well appointed and my bed was very comfortable. The room was small and my only complaint would be that there wasn’t a dresser or any type of drawer space. I stayed for 4 nights and had one large suitcase. I had to be mindful about the space between the toilet and the sink so I didn’t hurt myself. ( I am a petite woman, so it wasn’t My size that was an issue). I would stay at The Toren again but might ask for a slightly larger room.
Stayed 4 nights in Mar 2024
Response from The Toren Team on Apr 4, 2024
Greetings from Amsterdam, Thank you for your wonderful review! We're happy to hear that you loved your stay at The Toren Hotel. We can't wait to welcome you back for another enjoyable stay!With warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, friendly staff. Outstanding service. Free upgrade to a bigger room. Beautiful interior.
Stayed 1 night in Apr 2024
Response from The Toren Team on Apr 4, 2024
Greetings from Amsterdam, Thank you for your wonderful review! We're happy to hear that you loved your stay at The Toren Hotel. We can't wait to welcome you back for another enjoyable stay!With warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great. Very comfortable room and breakfast was very good. Staff were very friendly and helpful and couldn’t do enough really.
Stayed 3 nights in Mar 2024
Response from The Toren Team on Mar 26, 2024
Greetings from Amsterdam! Thank you for your wonderful review! We're happy you enjoyed the beautiful room, helpful staff, and delicious a la carte breakfast.Thank you for being our guest, and we hope to welcome you back soon!With warmest regards,Annemieke Dassen - Klaasen

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Amsterdam and the location and hotel were very good. We had one incident where the kitchen were unable to provide cooked breakfast, but otherwise no issues. Staff were very polite and the room was clean and comfortable.
Stayed 3 nights in Mar 2024
Response from The Toren Team on Mar 19, 2024
Greetings from The Toren Hotel, Thank you for sharing your experience at The Toren Hotel, it was lovely welcoming you! Of course we would have loved for your stay to be absolutely perfect and we are sorry to hear that it was not perfect but happy that you were happy. It's good to read that our location suited your needs and our team was helpful to you. With warmest regards, Annemieke Dassen - Klaasen

8/10 Good

Rene

Stayed 1 night in Mar 2024
Response from The Toren Team on Apr 4, 2024
Thank you for your review and being our guest. Best regards, The Toren Team,

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay friendly staff would definitely stay again. Convenient to get everywhere.
Stayed 2 nights in Mar 2024
Response from The Toren Team on Mar 11, 2024
Greetings from Amsterdam, Thank you for your review! We're happy to hear that you loved your stay at The Toren Hotel. We can't wait to welcome you back for another enjoyable stay!With warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and amazing customer service
Stayed 1 night in Mar 2024
Response from The Toren Team on Mar 11, 2024
Thank you for being our guest! Great to read that our team made your stay memorable. Looking forward welcoming you back next time you visit Amsterdam! Best regards, The Toren Team

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I come to amsterdam perfect location lovely rooms price is great. Can’t fault it.
Stayed 1 night in Mar 2024
Response from The Toren Team on Mar 11, 2024
Greetings from Amsterdam, Thank you for your review! We're happy to hear that you loved your stay at The Toren Hotel. We can't wait to welcome you back for another enjoyable stay!With warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Toren Team on Jan 15, 2024
Thank you for being our guest and your 5 star review! Warmest regards,The Toren Team

10/10 Excellent

Maricruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Toren Team on Feb 12, 2024
Thank you for your review and being our guest!

10/10 Excellent

Keith

Stayed 2 nights in Nov 2023
Response from The Toren Team on Dec 13, 2023
Thank you for your review and being our guest. Best regards,The Toren Team

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at The Toren. It was walking distance from everything I wanted to see. The room was quiet and clean. I checked in early (around 11:30-12p) and they had my room ready to go, which was really nice after a very long travel day. All of the staff was very nice and helpful. The breakfast was something I looked forward to every day - the room is charming and it was a quiet and calm place to prepare for my day of sightseeing. When I was looking at hotels they were a little pricier than I wanted to spend, but I'm glad I chose them.
Stayed 6 nights in Nov 2023
Response from The Toren Team on Nov 22, 2023
Thank you for sharing your experience with us. We're pleased to hear that you had a exellent stay. It's wonderful that you appreciated our friendly team, and you enjoyed our perfect location to explore Amsterdam!We look forward to welcoming you back in the future. With warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Ajmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location being next to a canal and its proximity to excellent restaurants and cafés. The staff were also very kind and helpful.
Stayed 3 nights in Oct 2023
Response from The Toren Team on Oct 27, 2023
Thank you for your kind review and being our guest! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen -Klaasen

10/10 Excellent

Kathleen, Arlington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem! Outstanding staff, cozy room. Clean, comfortable, and lovely attention to detail. Already recommended to family when we come back!
Stayed 5 nights in Oct 2023
Response from The Toren Team on Oct 19, 2023
Thank you for your kind review and being our guest! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen -Klaasen

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Just absolutely beautiful
Stayed 5 nights in Sep 2023
Response from The Toren Team on Oct 5, 2023
Greetings from Amsterdam,Thank you for your review!We're happy to hear that you loved your stay at The Toren Hotel.We can't wait to welcome you back for another enjoyable stay!With warmest regards,Annemieke Dassen - Klaasen

10/10 Excellent

Rondelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The hotel is conveniently located. I’d stay again.
Stayed 1 night in Sep 2023
Response from The Toren Team on Oct 2, 2023
Thank you for sharing your fantastic experience! We're delighted to hear that our staff, accommodations, and service contributed to a perfect holiday in Amsterdam. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!With kind regards, Annemieke Dassen - Klaasen

10/10 Excellent

Dinorah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in the Toren. The room was smaller than expected but was more than adequate. Comfortable bed, great tub. The staff was very friendly and attentive to our needs. We will return!
Stayed 5 nights in Sep 2023
Response from The Toren Team on Sep 30, 2023
Greetings from Amsterdam, Thank you for your review! We're happy to hear that you loved your stay at The Toren Hotel. We can't wait to welcome you back for another enjoyable stay!With warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Kerensa

Stayed 3 nights in Sep 2023
Response from The Toren Team on Sep 27, 2023
Thank you for your kind review and being our guest! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen -Klaasen

10/10 Excellent

Patrick

Traveled with partner
Liked: Amenities
The room was lovely and the breakfasts were very good!
Stayed 5 nights in Sep 2023
Response from The Toren Team on Sep 26, 2023
Thank you for your kind review and being our guest! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen -Klaasen

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small well presented property. The Staff are such a welcoming wonderful group of people whom have been trained to a very high standard. And it shows in all their interactions with guests. I would highly recommend this hotel to anyone who wants to feel like they are coming home after a day of sight seeing and then receiving a warm greetings with a genuine smile.
Stayed 2 nights in Sep 2023
Response from The Toren Team on Sep 22, 2023
Thank you very much for staying at the Toren Hotel and your review! We appreciate it very much that you took some time to tell us about your experience. We are very happy to read that our team was able to make your stay such a delightment.We look forward to the pleasure of ever welcoming you back!Warmest regards,Annemieke Dassen - Klaase

6/10 Okay

Steven

Liked: Cleanliness, staff & service, amenities
Needs a makeover
Stayed 1 night in Sep 2023
Response from The Toren Team on Sep 14, 2023
Thank you for your review and being our guest. We would like to inform you that make-over will be taken place within the next couple of months. Hopefully we may welcome you again whenever you visit Amsterdam again. Best regards,The Toren Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Toren Team on Sep 4, 2023
Greetings from The Toren Hotel. Thank you for your review and being our guests. Best regards, The Toren Team

8/10 Good

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk were great
Stayed 6 nights in Aug 2023
Response from The Toren Team on Sep 4, 2023
Greetings from The Toren Hotel. Thank you for your review and being our guests. Best regards, The Toren Team

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Toren Team on Aug 7, 2023
Greetings from Amsterdam! Thank you for your review and being our guests. Warm regards,The Toren Team

10/10 Excellent

Carly, Arlington

Liked: Staff & service, property conditions & facilities
Greag
Stayed 1 night in Aug 2023
Response from The Toren Team on Aug 3, 2023
Thank you for your review and being our guests! Warmest regards, The Toren Team

10/10 Excellent

Harry V

Stayed 3 nights in Jul 2023
Response from The Toren Team on Aug 4, 2023
Thank you for being our guest! With warmest regards, The Toren Team

8/10 Good

Saad

Stayed 1 night in Jul 2023
Response from The Toren Team on Aug 22, 2023
Thank you for your warm review and being our guests! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, The Toren Team

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay! Staff are super friendly. It was our second time staying there. Would recommend!
Stayed 7 nights in Jul 2023
Response from The Toren Team on Aug 2, 2023
Dear Mr. Bonnett, It's amazing to hear that you have enjoyed your stay at The Toren Hotel so much. It's lovely hearing that you were already visiting us for the second time and that our service level a made your stay so memorable. Hopefully we can welcome you a third time soon! Wishing you all the best and kind regards from our whole team!With warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Toren Team on Aug 1, 2023
Thank you for your review and being our guest. Best regards, The Toren Team

10/10 Excellent

fern

Liked: Cleanliness, staff & service, property conditions & facilities
The location was incredible. The staff was amazing. The bathroom, water pressure and bathtub was the best!
Stayed 1 night in Jul 2023
Response from The Toren Team on Jul 17, 2023
Greetings from The Toren Hotel!Thank you for this review! It means a lot to us that you have taken the time to share your experience.We are pleased to know that you found your stay most comfortable and that our team and location contributed to an great time!We truly hope to welcome you back to our hotel the next time you are in town!With kind regards, Annemieke Dassen - Klaasen

10/10 Excellent

Kimberlie

Stayed 2 nights in Jun 2023
Response from The Toren Team on Jul 3, 2023
Thank you for your kind review and being our guest! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen -Klaasen

10/10 Excellent

Sarah

Stayed 5 nights in Jun 2023
Response from The Toren Team on Jul 25, 2023
Thank you for being our guest!

10/10 Excellent

Bao, Fresno

Stayed 1 night in Jun 2023
Response from The Toren Team on Jul 25, 2023
Thank you for being our guest!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable location in Amsterdam. Quite yet close to everything. Lovely, clean property. Would recommend for anyone who does not have mobility issues. (The building has characteristic steps and tight hallways.)
Stayed 3 nights in Jun 2023
Response from The Toren Team on Jun 21, 2023
Thank you for your kind review and being our guest! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen -Klaasen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We only stayed one night but it was a lovely hotel in a very convenient yet quiet location. Staff were all very friendly. Would stay here again :)
Stayed 1 night in May 2023
Response from The Toren Team on Jun 19, 2023
Thank you for your warm review and being our guests! Looking forward to welcome you again when you visit our beautiful city. Warmest regards, Annemieke Dassen - Klaasen

10/10 Excellent

Bruce

Stayed 3 nights in Jun 2023
Response from The Toren Team on Jun 19, 2023
Thank you for your stay at The Toren Hotel. Looking forward welcoming you back! With kind regards, Annemieke Dassen - Klaasen

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Made very welcome on arrival and staff were very efficient. Great room in the old house part of the hotel overlooking the canal. Quiet, comfortable and well located. Wonderful stay
Stayed 4 nights in Jun 2023
Response from The Toren Team on Jun 13, 2023
Thank you for leaving us these lovely words! We are so pleased to read that you enjoyed your stay with us and that you felt at home with us.We look forward to welcoming you back to our hotel! With warmest regards,Annemieke Dassen - Klaasen

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend . Perfect location on a beautiful canal for wandering central Amsterdam. Staff could not have been nicer or more helpful.
Stayed 2 nights in Jun 2023
Response from The Toren Team on Jun 12, 2023
Thank you for leaving us these lovely words! We are so pleased to read that you enjoyed your stay with us.We look forward to welcoming you back to our hotel! With warmest regards,Annemieke Dassen - Klaasen

4/10 Poor

Robert

Stayed 2 nights in Jun 2023
Response from The Toren Team on Jun 8, 2023
Warm greetings from Amsterdam!Thank you for being our guest and your review. We always strive to reach the 5 stars level in all aspects of our hotel, so we would like to know if there were any matters we should attend to - since we only want our guests to leave completely satisfied. We are looking forward to hearing your feedback and comments, in order to improve and provide our guests with the most comfortable and unique stay!Please don't hesitate to contact us as we remain at your assistance.We are looking forward to welcoming you back in the near future!With kind regards,THe Toren Team

10/10 Excellent

Catherine, Clifton

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was truly a wonderful place! The staff was extremely helpful and had superb dinner recommendations. We met some wonderful people! Gert (the drink mixologist) was an absolute delightful person. The location was perfect. It was very safe and I would not stay anywhere else. We stayed on the 3rd floor -great ammenities. Lots of steps, but lift does go to the 2nd floor. You will not be disappointed if you stay here, I promise!!!
Stayed 7 nights in May 2023
Response from The Toren Team on Jun 5, 2023
Warm greetings from Amsterdam! Thank you very much for taking your time to write this great review about The Toren. We always try our best to give our guests the best service and experience in our hotel! It is always very nice to receive compliments about our staff and we will surely let them know that they are doing a great job! Should you ever wish to return to our city, we will be happy to welcoming you again!Warmest regards,Annemieke Dassen - Klaasen

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Great location to walk to all the sites. Lots of nice bars and restaurants close to the hotel. Only downside was that we were in a separate building about 10 doors down from the main hotel, reception and bar. We were not made aware of this until we arrived.
Stayed 4 nights in May 2023
Response from The Toren Team on Jun 5, 2023
Thank you very much for staying at the Toren Hotel and your review! We appreciate it very much that you took some time to tell us about your experience. We are very happy to read that our team was able to make your stay such a delightment.We look forward to the pleasure welcoming you back.With kind regards, The Toren Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The Toren is a beautiful, small hotel with a truly outstanding staff!
Stayed 3 nights in May 2023
Response from The Toren Team on May 30, 2023
Thank you very much for staying at the Toren Hotel and your review! We appreciate it very much that you took some time to tell us about your experience. We look forward to the pleasure welcoming you back!Warmest regards,Annemieke Dassen - Klaasen