테라스/파티오

타운플레이스 스위트 바이 매리어트 앤 아버 여행 후기

2.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 456개 이용 후기 중 302개" "
평점 8 - 좋아요. 456개 이용 후기 중 120개" "
평점 6 - 괜찮아요. 456개 이용 후기 중 24개" "
평점 4 - 별로예요. 456개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 456개 이용 후기 중 1개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

myungsik

2022년 12월에 1박 숙박함
답변 제공: Brandi Goodburn 님, 2023년 1월 3일
Thanks for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Brandi Goodburn 님, 2022년 8월 31일
Thank you for your recent stay with us! We hope to welcome you back soon.

8/10 - 좋아요

KYUNGME

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함

10/10 - 훌륭해요

Swarup 님, Hanover

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed one night while visiting the university. very clean and convenient one king bed suite. awesome layout and amenities. would definitely recommend
2024년 4월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 4월 17일
Dear Swarup, Thank you for sharing about your experience. I am so glad to see you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 - 훌륭해요

Sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I couldn’t get the air to turn off or to turn on the heat but other than that it’s wonderful.
2024년 4월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 4월 8일
Dear Sarah, Thank you for sharing about your experience. I am so sorry you experienced issues with the thermostat in the room. I spoke with our Chief Engineer to ensure this is an isolated incident. We hope to welcome you back again soon!

8/10 - 좋아요

Anthony 님, Oak Lawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need a regular breakfast option. No jalepeno please. Just need scrambled eggs, bacon/sausage and waffles for travelers
2024년 4월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 4월 8일
Dear Anthony, Thank you for taking the time to share about your experience. I have noted your feedback regarding our complimentary breakfast and will discuss this with our Breakfast Attendant to explore our options. We hope to welcome you back again soon.

10/10 - 훌륭해요

DIZHONG 님, North York

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2nd time stay at this hotel,everything all great still,service and facility and location,very convenient and friendly. Definitely will stay there again!
2024년 3월에 2박 숙박함
답변 제공: Brandi Sarver 님, 2024년 4월 2일
Dear Dizhong, Thank you for sharing about your experiences at our hotel. We are glad we can continue to welcome you at our property. We hope to see you again soon!

10/10 - 훌륭해요

Nadejda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property overall. Breakfast options though very limited
2024년 3월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 4월 1일
Dear Nadejda, Thank you for sharing about your experience. We would love to hear any suggestions you have to improve your dining experience with our complimentary breakfast. We hope to welcome you back again soon.

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 직원 및 서비스
Checked in, front desk lady was busy on computer, made us wait for a few minutes. Checked us in, then the room was hit, turned on air conditioner. Air conditioner didn’t work. Went to front desk to request different room. Front desk lady asked me if I knew how to use a thermostat. Having a graduate degree, I am pretty educated with basic life fundamentals. Then, I had a request for no accessible rooms. She then said, if I wanted a different room it would be an accessible one. Feel she did that on purpose. Kept hot room. Went back into room, long black curly hair on the sheets.
2024년 3월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 4월 1일
Dear Jennifer, I appreciate you taking the time to share about your experience. I am so sorry you experienced so many issues during your stay with us! I understand how frustrating and concerning that must have been. I have spoken with the leadership team to ensure these are isolated issues and do not occur again in the future. I hope you choose to give us another chance to impress you.

10/10 - 훌륭해요

Dusanka 님, Ann Arbor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with breakfast included. Clean rooms and hotel. Professional and nice front desk and other staff.
2024년 3월에 3박 숙박함
답변 제공: Brandi Sarver 님, 2024년 3월 21일
Dear Dusanka, Thank you for sharing about your experience. I have passed along your comments to the team to celebrate the great guest experience we delivered. We hope to welcome you back again soon!

8/10 - 좋아요

Julia

좋아요: 청결 상태, 직원 및 서비스
I only had a problem one time that it would look like a bug was in my room, but it was lent
2024년 3월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 3월 19일
Dear Julia, Thank you for taking the time to share about your experience. I am so sorry that you noticed a piece of lint that looked like a bug in your room. I hope everything else went well with your stay and we hope to welcome you back again soon.

10/10 - 훌륭해요

Anneliese

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really clean, well kept. The cleaning staff left a cute note in our room :)
2024년 3월에 2박 숙박함
답변 제공: Brandi Sarver 님, 2024년 3월 15일
Dear Anneliese, Thank you for taking the time to share about your experience. I am glad you enjoyed your room and the note left from our housekeepers. We hope to welcome you back again soon!

10/10 - 훌륭해요

michelle richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property has a large pet walking area, rooms are clean, comfortable. Wish they had a jacuzzi. Would stay again
2024년 3월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 3월 15일
Dear Michelle, Thank you for taking the time to share about your experience. We appreciate your kind words. I have shared your feedback with the team to celebrate. We hope to welcome you again soon!

6/10 - 괜찮아요

Julia

좋아요: 청결 상태, 직원 및 서비스
I had a piece of cotton looking like it was a bug rather than that it was OK
2024년 2월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 3월 4일
Dear Julia, Thank you for taking the time to share about your experience. I understand how frustrating and concerning it can be to find things that may look like bugs in your room. I have spoken with the housekeeping supervisor to ensure this is an isolated incident. Once again, we appreciate your feedback. We hope to welcome you again soon!

10/10 - 훌륭해요

Cliff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and parking for trailers
2024년 2월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 2월 27일
Dear Cliff, Thank you for taking the time to share about your experience. We appreciate the feedback. I am glad to see you enjoyed your stay with us and were able to comfortably park your trailer. We hope to welcome you back again soon.

10/10 - 훌륭해요

Robin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was wonderful and accommodating
2024년 2월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 2월 19일
Dear Robin, Thank you for taking the time to share about your experience. I am glad to see you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean place to stay! Close to shopping and restaurants! The staff was super friendly!!
2024년 2월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 2월 19일
Dear Michelle, Thank you for taking the time to share about your recent experience with us. I am so glad to see you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 - 훌륭해요

Takuya

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 2월 19일
Dear Takuya, Thank you for sharing about your experience! We appreciate the feedback and are glad you enjoyed your stay. We hope to welcome you again soon.

10/10 - 훌륭해요

T.K

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 6박 숙박함
답변 제공: Brandi Sarver 님, 2024년 2월 14일
Dear T.K, Thank you for sharing about your experience! I am glad to see it was a 5 out of 5 experience. We hope to welcome you back again soon!

10/10 - 훌륭해요

Kim

2024년 2월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 3월 21일
Dear Kim, Thank you for taking the time to share about your experience. I am glad to see you enjoyed your stay with us. We hope to welcome you back again soon!

8/10 - 좋아요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Brandi Sarver 님, 2024년 2월 12일
Dear Alison, Thank you for taking the time to share about your recent stay with us. If there is anything specific we could have done to make your stay more enjoyable, we would love to hear your feedback. We hope to welcome you again soon!

10/10 - 훌륭해요

Fernando

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location is perfect! Only thing I did not like was the lack of onsite restaurant but plenty 9f choices nearby
2024년 1월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 31일
Dear Fernando, Thank you for sharing about your stay with us. Unfortunately, we do not have an on-site restaurant, but we are happy to make recommendations to great restaurants in the area. We hope to welcome you again soon!

8/10 - 좋아요

Celine

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel interior design & staff= 5 stars; cleanliness only 4 stars due to musty/moldy odor of room (coming from bathroom?)
2024년 1월에 2박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 29일
Dear Celine, Thank you for sharing about your experience. I am so sorry there was a musty smell in your room! I spoke with housekeeping to ensure this is an isolated incident. I hope you choose to give us another chance to impress you if your travels bring you back to the area.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We thought it was nice to have a small kitchen in the room.
2024년 1월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 29일
Dear Deborah, Thank you for sharing about your experience. I am glad you enjoyed the kitchenette in the room. We hope to welcome you back again soon!

10/10 - 훌륭해요

Soo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice staff and neatly room
2024년 1월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 26일
Dear Soo, Thank you for sharing about your experience. I am glad you enjoyed your stay with us. I have shared your feedback with the team. We hope to welcome you back again soon!

10/10 - 훌륭해요

Leslie

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access and very close to shopping and good restaurants.
2023년 12월에 3박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 26일
Dear Leslie, Thanks for taking the time to share about your experience. I am glad you enjoyed the location of our hotel. We hope to welcome you back again soon!

10/10 - 훌륭해요

Shane

가족 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 22일
Dear Shane, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay with us. We hope to welcome you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay!
The entire staff is exceptionally attentive and professional. They are all friendly and genuinely helpful.The property is well maintained, clean and safe. It is located next to a mall and a short drive to the freeway making it very convenient. I highly recommend it.
2024년 1월에 4박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 22일
Thank you for sharing about your experience. I have shared your feedback with the team to celebrate the great guest experience we delivered. We hope to welcome you again soon.

8/10 - 좋아요

Ryan

2024년 1월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 16일
Ryan, Thank you for taking the time to leave a review. We appreciate the feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 12일
Deborah, Thank you for taking the time to leave a review. We appreciate the feedback and hope to welcome you again soon.

6/10 - 괜찮아요

Abhijit

답변 제공: Brandi Sarver 님, 2024년 2월 12일
Dear Abhijit, Thank you for sharing about your experience with us. If there is anything specific we could have done to make your stay more enjoyable, we would love to hear your feedback. We hope to welcome you again soon!

10/10 - 훌륭해요

Chang

2023년 12월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 10일
Chang, Thank you for taking the time to leave a review. We appreciate the feedback and hope to welcome you again soon.

10/10 - 훌륭해요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful clean room and bath. Everything worked, Had a full kitchen...bed was wonderful, even the sofa! Absolutely nothing to complain about!
2024년 1월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 10일
Martha, Thank you for sharing about your experience. I am glad you enjoyed the full kitchen, bed and sofa in the room. We hope to welcome you back again soon.

10/10 - 훌륭해요

Monicca

2023년 12월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 8일
Monicca, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay. We hope to welcome you back again soon.

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was amazing. Rooms were clean and well set up. An extra blanket would have been nice.
2023년 12월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 31일
Dear Frank, Thank you for taking the time to share about your recent experience with us. I am glad you enjoyed your stay with us. If you choose to stay with us again, we would be happy to provide any extra blankets that you may need to make you more comfortable. We hope to welcome you back again soon.

10/10 - 훌륭해요

Leslie

2023년 12월에 2박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 16일
Leslie, Thank you for taking the time to leave a review. We appreciate the positive feedback. If there is anything specific we did that made your stay enjoyable, we would love to hear more about it.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Edge of Ann Arbor Holiday Stay
Staying here was a last minute decision. We wanted to be near family during the Christmas visit. Everything was clean, nicely remodeled, great to have a sink, two burner glass-top stove, toaster, pans, dishwasher, coffeemaker. Everyone was friendly and helpful, especially when we checked in late after a long drive. The holiday spirit was on display and enhanced the stay. This is a Mariott Bonvoy connected property and I hope all TownePlace Suites are like this.
2023년 12월에 2박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 3일
Dear Eric, Thank you for sharing about your experience. I am glad to see you enjoyed the features of our in room kitchenette. I have shared your feedback with the team as a way of celebrating the great experience we delivered. We hope to welcome you again soon.

10/10 - 훌륭해요

DANNI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
👍
Clean, comfortable room. Friendly helpful staff. Would 100% return.
2023년 12월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2024년 1월 3일
Dear Danni, Thank you for taking the time to share about your experience. I am so glad to hear you enjoyed your room and the staff was helpful. We hope to welcome you again soon.

10/10 - 훌륭해요

Joni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great set for rooms
The rooms are set up so nice with lots of room to unpack your things, and comfortable for hanging out in the room. The breakfast area offered many great choices, and it is really handy to have food, possibly forgot items, and drinks for purchase any time! I would definitely stay there again.
2023년 12월에 2박 숙박함
답변 제공: Brandi Sarver 님, 2023년 12월 13일
Dear Joni, Thank you for sharing about your experience. I am so glad to hear you enjoyed the set up of your room, our complimentary breakfast, and our market! We hope to welcome you again soon.

10/10 - 훌륭해요

ALBERT JOSEPH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 11월에 3박 숙박함
답변 제공: Brandi Sarver 님, 2023년 11월 15일
Dear Albert Joseph, Thank you for sharing about your experience. I am glad to hear you enjoyed your stay with us! We hope to welcome you again soon.

8/10 - 좋아요

Bruno F.

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice but they let runout of toilet paper.
2023년 11월에 3박 숙박함
답변 제공: Brandi Sarver 님, 2023년 11월 15일
Dear Bruno, Thank you for sharing about your experience. I sincerely apologize that you ran out of toilet paper during your stay. Our front desk has extra rolls available upon request when needed. I will speak with housekeeping to ensure there is an extra roll provided in all guest rooms when guests check in as well. I hope you choose to stay with us again so we can make this right.

10/10 - 훌륭해요

Janell

좋아요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2023년 11월 15일
Dear Janell,Thank you for taking the time to leave a review. We appreciate your feedback. I hope to welcome you again soon.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Many Strs
There just one night. Could easily stay longer. Full kitchen, very clean, comfortable bed, friendly staff. Definitely a great choice!
2023년 11월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2023년 11월 6일
Sarah, Thank you for sharing about your experience. I am glad you enjoyed your one-night stay with us. We hope to welcome you back again soon!

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean room, good free breakfast, and friendly staff
2023년 11월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2023년 11월 6일
Jay, Thank you for sharing about your experience. We pride ourselves on offering a clean atmosphere and the best breakfast experience possible. We hope to welcome you back again soon.

6/10 - 괜찮아요

Pamela

The initial King room I suspect was for travelers with pets (dog pillow on couch) and smelled of heavy perfumed carpet/room deodorizer that immediately triggered an allergic reaction. I contacted the desk and was moved to a double Queen. Much better room until I tried to go to sleep the first night at 10:30 and was kept awake by heavily footed people on the floor above until they finally quieted down about 11:45. They were up at it again at 5:30 AM. Fortunately the next night was better. The climate control system operated well but the fan was too quiet to provide sufficient white noise to cover outside of room noises such as that described above. The room itself was clean with the cleaning staff making great efforts to make artistic flowers with tissue and towels. The room also had a full sized refrigerator, and decent kitchen allowing one to prep a full meal if desired. Breakfast was OK but nothing was really available to take hot food “on the go” in terms of plates or utensils which I would have really liked. I settled for yogurt cups and used a spoon of my own I had in my car. It was really designed to be sit-down dining only. Exterior of hotel was well lit and maintained and I felt safe traveling as a single woman.
2023년 10월에 2박 숙박함
답변 제공: Brandi Sarver 님, 2023년 10월 30일
Dear Pamela, Thank you for taking the time to share about your experience. I am sorry to hear about your issues during your stay. I am glad we were able to get you moved to a new room. I have shared your feedback with the team to ensure the necessary guidelines are in place to prevent any of the issues you experienced during your stay from happening again. We hope to welcome you again soon.

10/10 - 훌륭해요

E.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Bran 님, 2023년 10월 30일
Dear E, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay. We hope to welcome you back again soon.

10/10 - 훌륭해요

Joel

연인과의 여행
좋아요: 직원 및 서비스
The staff was the best we've ever had
2023년 10월에 4박 숙박함
답변 제공: Brandi Sarver 님, 2023년 10월 26일
Joel, Thank you for taking the time to share about your experience. We truly have an amazing staff here. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. We hope to welcome you back again soon.

10/10 - 훌륭해요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Brandi Sarver 님, 2023년 10월 19일
Arthur, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 - 훌륭해요

Wataru

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Brandi Sarver 님, 2023년 10월 11일
Dear Wataru, Thank you for taking the time to share about your experience. I am glad to see you enjoyed your recent stay with us. We hope to welcome you back again soon.

8/10 - 좋아요

RAVI

2023년 9월에 11박 숙박함
답변 제공: Brandi Sarver 님, 2023년 10월 9일
RAVI, Thank you for taking the time to share about your experience. If there is anything we could have done to make your stay more enjoyable, we would love your feedback. We hope to welcome you again soon.