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햄프턴 인 & 스위트 오스틴 시더 파크-레이크라인 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 757개 이용 후기 중 464개" "
평점 8 - 좋아요. 757개 이용 후기 중 191개" "
평점 6 - 괜찮아요. 757개 이용 후기 중 39개" "
평점 4 - 별로예요. 757개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 757개 이용 후기 중 31개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Mark

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible bathroom, outdated, tv is micro small, and all stations are blurry
2024년 4월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 4월 23일
Dear Mark,We appreciate your constructive feedback, which allows us to continue refining our service and product. We look forward to our next opportunity to host you.Sincerely,Lana DimitrovaGeneral Manager

2/10 - 너무 별로예요

Rose 님, Cedar Hill

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charged $75 for pet fee despite it being listed as only $50.
2024년 4월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 4월 18일
Dear Rose,We regret that your stay with us anything less than excellent. We strive every day to wow our guests but unfortunately, we sometimes fall short and appreciate you sharing your experience with us. We hope that you will give us another opportunity to serve you in future.Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

Noel

좋아요: 직원 및 서비스
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Waleed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like it very good
2024년 4월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 4월 18일
Dear Waleed,Thank you for taking the time to review us, following your recent stay with us. Your excellent feedback is highly appreciated, and we look forward to welcoming you back again next time you are in Austin!Sincerely,Lana DimitrovaGeneral Manager

2/10 - 너무 별로예요

MsFefe

단체 여행, 연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
The GM at this establishment was horrible. I was profiled, bugs in my room and the hospitality wasn't there. There is definitely a language barrier at this establishment. They need more English speaking employees.
2024년 3월에 6박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 4월 16일
Dear MsFefe,Thank you for sharing your feedback about your recent stay with us. We genuinely value all our guest comments as they help us improve our services.We’re sorry to hear about the issue you encountered during your stay. As a non-smoking hotel, we kindly remind our guests not to smoke in the rooms for the comfort and safety of all our guests. Unfortunately, smoking violations can lead to discomfort for other guests and impact the quality of our rooms.Regarding the reported bug, our team promptly investigated the matter after your departure, and we take such concerns seriously. We have a rigorous pest control measures in place and conduct regular inspections to maintain a clean and comfortable environment for our guests.We apologize if you felt our management felt short of expectations. Our aim is to provide attentive and respectful service to all guests.We appreciate your feedback and would like to extend our apologies for any inconvenience caused. If there’s anything more you’d like to discuss or if you plan on staying with us again, please don’t hesitate to reach out directly.Warm Regards,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Vanessa

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lyn was great the entire time, breakfast had several options and malted waffles were soooo good, pillows a little soft for me but overall I will keep returning here! Thank you again.
2024년 4월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 4월 18일
Dear Vanessa,Thank you so much for the great review! We are beyond thrilled that you have had such an excellent experience while staying with us and hope to see you again in the future.Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

EDIFICE 님, Central Falls

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome, clean, very comfortable setting facility and the breakfast is delicious. The staff are professional and friendly, definitely return accommodation in the future.
2024년 4월에 3박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 4월 18일
Dear Edifice,Thank you so much for this review about your recent stay with us. It is always such a pleasure to read that our guests' expectations were fully met and you enjoyed all aspects of your stay. Thank you once again for the perfect score, and we hope to see you again on your next visit to Austin!Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

Wasim

좋아요: 청결 상태
No experience
2024년 2월에 3박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 4월 2일
Dear Wasim,Thanks for staying with us. We appreciate your feedback!Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Samira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked everything.
2024년 3월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 4월 2일
Dear Samira,Thank you for taking the time to tell us about your experience with the Hampton Inn & Suites Lakeline. What a pleasure to hear that you liked everything!Thank you once again for your business. We look forward to seeing you again soon.Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

Christie

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, comfortable room. Very quiet
2024년 3월에 2박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 3월 28일
Dear Christie,Thank you very much for the kind words about your stay. What a pleasure to hear that our comfortable rooms and friendly staff wowed you!Thank you once again for being our guest and we look forward to welcoming you back soon!Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Debra 님, Conroe

가족 여행
Great customer service
2024년 3월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 3월 28일
Dear Debra,Thank you for taking the time to share your feedback about your recent stay at the Hampton Inn& Suites Austin Cedar Park Lakeline. We pride ourselves on sincere service, and your praise lets us know that we're going our job. We're thrilled to hear we continue to impress and look forward to welcoming you back!Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

BREANNE

2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Etsbheydy yazmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jessica

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Raj

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and great breakfast
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Leanna

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Both beds creaked. Could hear people talking outside and in next room. Kinda rundown.
2024년 3월에 3박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 4월 2일
Dear Leanna,Thank you for the review and feedback. We regret that the service you received was less than exceptional. While we work hard to please our guests, we're incredibly disappointed we fell short on your experience. Please be assured we're reviewing your comments with all team members and will work to address all concerns.We appreciate your business and hope that you will give us another opportunity to serve you in future!Sincerely,Lana DimitrovaGeneral Manager

4/10 - 별로예요

Luis

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Found hairs in one of the beds The hallways had damages to the walls The hallway carpets were dirty Coffee machine inside the bathroom? So I can relieve myself and make coffee at the same time? No water bottles to make coffee, so use bathroom sink water or go buy my own?
2024년 2월에 3박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 3월 7일
Dear Luis,Thank you for your feedback. We appreciate your valuable input as it helps us identify areas for improvement. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we will use your comments to make necessary adjustments. Thank you again for choosing Hampton Inn & Suites Lakeline and we hope that you will give us another opportunity to serve you!Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On site it says it is 25 minutes from downtown and it was further away then that. Housekeeping cleaned the room and left us less towel then originally had, the floor was kinda sticky barefoot in room. This place is in A good spot, the staff was very friendly, once asked for what we lacked staff fixed it. The breakfast was excellent and different everyday. We stayed 4 nights. I would stay here again. Restaurants in surrounding area were delicious and convenient.
2024년 2월에 4박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 3월 6일
Dear Leslie,Thank you for taking the time to share your feedback about your recent stay at Hampton Inn & Austin Cedar Park Lakeline. We're delighted to hear that you found our staff friendly and helpful and appreciated our breakfast.We apologize for any inconvenience you experienced in your room. Your feedback is important to us, and we will certainly look into ways to improve our services. Should your travels bring you back to the area, we would love another opportunity to welcome you back and provide you with a 5-star experience.Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Gricelda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk people were very nice and welcoming
2024년 2월에 4박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 3월 7일
Dear Gricelda,Thank you very much for the time to tell us about your recent stay. We appreciate your kind comments and recognition of our front desk staff and look forward to your return!Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

Erin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service and very comfortable bed
2024년 2월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 3월 1일
Dear Erin,Thank you for the positive feedback. We are glad to know you enjoyed our good service and comfortable beds and hope you'll return to give us the opportunity to exceed your expectations and give you a five-star experience!Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Candy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 2월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 2월 26일
Dear Candy,Thank you for the perfect rating. We're happy to hear that you enjoyed your stay and look forward to welcoming you back soon!Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

Veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Polite staff (Austin) was great! Property was clean and quite. Good stay!
2024년 2월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 2월 23일
Dear Veronica,Thank you for your wonderful feedback. We are glad to know you enjoyed all aspects of your stay and look forward to seeing you again soon!Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked great personnel at desk
2024년 2월에 2박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 2월 23일
Dear Karen,Thanks for your feedback. We're delighted to know that you had a great stay with us and that both our service and offering hit the mark. We're so glad that our team was able to make your trip a success and hope to be able to welcome you back to Austin soon.Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff
2024년 2월에 3박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 2월 19일
Dear Elizabeth,Thank you very much for the kind words about your stay. What a pleasure to hear that our friendly and helpful staff wowed you!Thank you once again for being our guest and we look forward to welcoming you back soon!Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Melechia 님, Magnolia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and services were prompt.
2024년 1월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 2월 12일
Dear Melechia,It makes us so happy to hear that you had a 5 out of 5 experience during your stay with us. We pride ourselves on sincere service, and your praise lets us know that we're going our job. We're thrilled to hear we continue to impress and look forward to welcoming you back!Sincerely,Lana DimitrovaGeneral Manager

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
The breakfast was absolutely horrendous, bathroom door handle was dirty and the hot tub had trash in it. Everything else was good and staff was friendly
2024년 2월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 2월 12일
Dear David,We regret that the service you received was less than exceptional. We strive every day to wow our guests but regrettably, we sometimes fall short and appreciate you sharing your experience with us. We're glad our friendly staff made an impression on you and look forward to welcoming you back the next time your travels bring you into the area.Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Gopi Krishnan 님, GLENDALE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 3박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 2월 8일
Dear Gopi Krishnan,Thank you for the perfect rating. We are glad to know your stay was good and look forward to your return!Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

Rahul

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good clean property.
2024년 2월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 2월 6일
Dear Rahul,Thank you for your positive feedback. We're so glad you enjoyed our clean property and hope to be able to welcome you back for another memorable experience.Sincerely,Lana DimitrovaGeneral Manager

2/10 - 너무 별로예요

Noe

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Cory

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Words can’t explain the smell.
2024년 1월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 1월 31일
Dear Cory,We regret that your stay with us anything less than excellent. We strive every day to wow our guests but unfortunately, we sometimes fall short and appreciate you sharing your experience with us. We hope that you will give us another opportunity to serve you in future.Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice
2024년 1월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 1월 30일
Dear Frank,Thank you for your positive feedback. We are happy your stay was nice and we look forward to your next stay!Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Tommy

연인과의 여행
Great stay
2024년 1월에 2박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 1월 30일
Dear Tommy,Thank you for your wonderful feedback and perfect rating. We greatly appreciate it and look forward to welcoming you back soon!Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking lot had lots of well lit spaces
2024년 1월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 1월 24일
Dear samantha,Thank you very much for the wonderful feedback. We appreciate it and look forward to welcoming you back soon.Sincerely,Lana DimitrovaGeneral Manager

8/10 - 좋아요

Casey

2024년 1월에 1박 숙박함

8/10 - 좋아요

Bong

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is well taken care of. The staffs are friendly and helpful. The rooms are clean and smelling fresh.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

javier

연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay!
Conveniently located. Not a lot of restaurants close, but there are several within a few miles. Breakfast was good. Staff was amazing. They were extremely nice to a guest who had some confusion and mental difficulties. They were extremely polite and attentive.
2024년 1월에 1박 숙박함
답변 제공: Lana Dimitrova 님, 2024년 1월 24일
Dear Jay,Thank you for your feedback. We are so glad that you enjoyed every aspect of your stay and look forward to hosting you for another memorable stay in Austin.Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Francisca 님, Heartland

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Laurie

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Shauna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Curtis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First Time Visitor
Good room for the money, liked the complimentary breakfast. Would stay here again! The only negative was that it was difficult to see any signage indicating what hotel the building was. We walked into the lobby not quite sure we were in the right place. While we were contemplating that, a guy walked in and directly asked what hotel it was. So it wasn't just us. A sign at the front door would go a long way.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Luke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

8/10 - 좋아요

Sufiyan

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tolles modernes Hotel an der Stadtgrenze zu Austin
Modernes Hotel mit üblichem Hampton Standard. Pool sowie Hot-Tup waren vorhanden. Zimmer mit Kingbed sowie Sfofabed war grosszügig. Frühstücksbuffet sehr gut mit American Breakfast. Restaurant Olive-Garen sowie Chilis kann man gut innert 5-10 Minuten zu Fuss erreichen.
2023년 10월에 3박 숙박함
답변 제공: Lana Dimitrova 님, 2023년 10월 31일
Dear Marco,Thank you for the wonderful feedback and rating! We are so glad that you enjoyed every aspect of your stay and look forward to hosting you for another memorable stay in Austin.Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was excellent
2023년 10월에 2박 숙박함
답변 제공: Lana Dimitrova 님, 2023년 10월 31일
Dear Sue,Thank you for taking the time to tell us about your stay. We appreciate your kind comments about our staff and look forward to welcoming you back soon!Sincerely,Lana DimitrovaGeneral Manager

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함