외관

레지던스 인 바이 메리어트 아룬델 밀스 BWI 에어포트 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 359개 이용 후기 중 196개" "
평점 8 - 좋아요. 359개 이용 후기 중 102개" "
평점 6 - 괜찮아요. 359개 이용 후기 중 34개" "
평점 4 - 별로예요. 359개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 359개 이용 후기 중 17개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Brandon B

연인과의 여행
I didnt like the fact that what i needed was not available!!! Which was a shower chair due to a disability!!!!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Brandon, we regret that all necessary amenities were not at your disposal during your stay, particularly a shower chair. We take the comfort and satisfaction of our guests seriously and understand the importance of accommodating every guest's unique needs. We will definitely take your feedback into account as we continually strive to improve our guest experience. We hope to have the opportunity to welcome you back and better meet your needs.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Catherine, it's delightful to learn that your stay at the Residence Inn Arundel Mills BWI Airport exceeded your expectations, as reflected by your top rating. Our team sincerely appreciates your feedback and looks forward to welcoming you back in the near future.

8/10 - 좋아요

Yaira 님, Suffolk

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Near restaurant
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Yaira, it's wonderful to hear that you found the Residence Inn Arundel Mills BWI Airport's proximity to dining facilities quite convenient. We hope to have you with us again soon.

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Kevin, it's wonderful to hear that you enjoyed your stay at Residence Inn Arundel Mills BWI Airport. Thank you for sharing your experience, and we hope to welcome you back soon. Safe travels!

6/10 - 괜찮아요

DIANE

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Food was not hot. Front desk lady could not understand English.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Diane, we understand that your dining experience did not meet the expected temperature and we apologize for this inconvenience. Also, we regret any communication mishaps that may have occurred with our front desk. We strive to cater to our guests in the best manner possible and your feedback helps us in improving. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun day
Well checked in was good and funny at the front desk but when it was time to clean up for the night we had no hot water and in the morning we had to run the water for a half hour before the water started getting hot but the stay was good
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Michael, it's great to hear you enjoyed your check-in experience at the Residence Inn Arundel Mills BWI Airport, and that our colleagues on the front desk were able to bring some laughter to your stay. Regarding your feedback on the water temperature, we appreciate you bringing this to our attention as we continually strive to improve our services. We are glad to know that you found your overall stay positive and we hope to have the opportunity to serve you again.

10/10 - 훌륭해요

Joshua

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Joshua, it's great to see that you had a 5-star experience at the Residence Inn Arundel Mills BWI Airport. We appreciate the high rating and hope that you'll choose us again for your next trip to the area. Thank you for your review.

10/10 - 훌륭해요

Jenee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another Great Stay
We had an amazing experience. Tbe receptionist were super friendly. Our room was super cozy. We love the continental breakfast & the "laundry" amenity.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
Jenee, thank you for sharing your wonderful feedback about your stay at Residence Inn Arundel Mills BWI Airport. We're thrilled to hear our team members at the front desk were able to provide an amicable service. It's also fantastic to know that the comfort of the room, the comprehensive breakfast, and the added convenience of our laundry service elevated your experience. We eagerly anticipate your next visit!

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
We stayed for 3 days, no one came to clean the room, take out the trash or change the towels. Bad experience, I complained and they did nothing.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Jamala

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception agent was very courteous and helpful.
2023년 12월에 1박 숙박함
답변 제공: Elina Espaillat 님, 2024년 2월 6일
Dear Jamala,Thank you for taking the time to review our property. It is always encouraging to hear positive feedback that involve our associates!

8/10 - 좋아요

Jama

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Breakfast was chaos. Not enough help to refill all the items and people taking box lids of food up to their rooms. It was a very disappointing experience. Choices were good if you could get any of it.
2023년 11월에 1박 숙박함
답변 제공: Elina Espaillat 님, 2024년 2월 6일
Dear Jama,Thank you so much for your feedback. We are very sorry about your disappointment but appreciate you taking the time to let us know about your experience.

10/10 - 훌륭해요

wen

2023년 12월에 3박 숙박함
답변 제공: Elina Espaillat 님, 2024년 2월 6일
Dear Wen,Thank you for rating our property. We hope to see you back soon!

8/10 - 좋아요

elseen 님, Chesterfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Convenient to shopping mall and casino . Clean and good breakfast.
2023년 12월에 2박 숙박함
답변 제공: Elina Espaillat 님, 2024년 2월 6일
Dear Elseen,Thank you for your feedback and staying at our property. We hope to see you back whenever your travels bring you to the Baltimore area.

10/10 - 훌륭해요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 2월 12일
Marc, thank you for choosing to stay at Residence Inn Arundel Mills BWI Airport and for rating us so highly. We are delighted your experience was great and we look forward to providing another top-class stay on your next visit.

10/10 - 훌륭해요

YOUNSICK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

johnnie

단체 여행
Throughly enjoyed my short stay. Location was great.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Thomas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The pillowcases had makeup/dirt on them.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Jeanette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property, room was fantastic, not expensive and reasonably price. There was a full kitchen, comfortable bed, couch that pulls out, large desk space and bathroom has a door between the bath/toilet area and the sink with counter and mirror.Room was larger than most. Very clean. All people at the desk were very friendly and helpful.Plan to stay there again.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved it
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Yolanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the comfort and the convenience of a lot of shops and eatery places in the area.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoy this property. We have stayed here several times. Staff is friendly and the rooms are spacious. We had an issue with our toilet and the staff was quick to call maintenance and when he couldn’t fix it move us to right across the hall beside our friends so we could still stay close to them
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Elisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

4/10 - 별로예요

Kemesha

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cons: Dirty mattress and curtain in the bedroom. TV in the living room have black spots making it hat to see the picture. Front desk was notify at check out and no discount for the room was offered. Pros: breakfast and parking
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Conchita

2023년 10월에 2박 숙박함
답변 제공: Elina 님, 2023년 10월 31일
Dear Conchita,Thank you for taking the time to rate our property! We hope to see you back soon.

10/10 - 훌륭해요

Judith 님, Fontana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently close Uber ride from Airport and to Amtrak station. For a short overnight stay, worked out great! Room was very clean, quiet and enjoyed the complimentary breakfast.
2023년 9월에 1박 숙박함
답변 제공: Elina 님, 2023년 10월 31일
Dear Judith,We are so happy to hear that you had a great stay with us. We hope to see you back whenever your travels bring you back to the MD area.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a convenient location.
2023년 9월에 2박 숙박함
답변 제공: Elina 님, 2023년 10월 31일
Dear Kevin,Thank you for reviewing our property!

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing overnight ! Breakfast was good, it was easy to relax and rest for a weekend getaway. This was honestly an amazing experience. 10/10, I would definitely recommend this hotel!
답변 제공: Elina 님, 2023년 10월 31일
Dear Amber,Thank you so much for taking the time to review our property. We hope to see you back soon!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very helpful. Hotel was in a very convenient location
2023년 9월에 1박 숙박함
답변 제공: Elina 님, 2023년 9월 28일
Dear Robert,Thank you for your feedback. We hope to see you soon!

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There was no bottled water in the room and when I went to the front desk having just checked in to inquire, I was told I could buy some. I had checked in after my flight home was cancelled along with 35 others so naturally I wasn't thrilled. The hotel was lovely but after 10 hours of travel all I wanted was to relax. No Water and the TV in the bedroom didn't work at all - no power. I was told that they were having satellite issues, but apparently it only impacted the one TV berceuse the living room one worked just fine.
2023년 9월에 1박 숙박함
답변 제공: Elina 님, 2023년 9월 16일
Dear Mr. Michael,Unfortunately, the residence Inn brand does not offer complimentary in room bottled water. We are very sorry to hear that you experienced issues with your bedroom TV. We hope that you give us another try in the future.Sincerely,Elina

10/10 - 훌륭해요

wanda 님, Middle river

연인과의 여행
Very quiet space/close to everything/spacious suite
2023년 9월에 3박 숙박함
답변 제공: Elina 님, 2023년 9월 16일
Dear Wanda,Thank you for taking the time to provide your feedback. We hope to see you back soon!

6/10 - 괜찮아요

LaTishia

별로예요: 숙박 시설 상태 및 시설
I stay every time I visit family in MD. I love the location and the staff is friendly enough. This last stay my TV was out do to cable/internet company but was working later in the day. The beds are horrible hard and small the Queen look like a double. The hotel is decent but I probably won’t stay there next visit. I would like experience a more comfortable bed and breakfast. Overall stay was ok. Would recommend because of location.
2023년 9월에 2박 숙박함
답변 제공: Elina 님, 2023년 9월 22일
Dear LaTisha,We apologize for any inconvenience during your stay. We appreciate you taking the time to provide your feedback and we hope that you choose to stay with us in the future.Thanks,

8/10 - 좋아요

michael

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Mike D
Compare to the other properties it looks like this one needs to UPGRADE
2023년 9월에 3박 숙박함
답변 제공: Elina 님, 2023년 9월 12일
Dear Michael,Thank you for staying with us. We appreciate your feedback.

2/10 - 너무 별로예요

Towanda

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too many MAJOR daily interruptions. My water was cut off twice during my 6 day stay. Once from 9-5 and the 2nd time 9-3 another day. Most of my work is done from home with a few customer meetings. I checked out a day early because fire alarm went off around 1pm, that was the last straw for me. The inconvences during the week were just too much to put up with for one more day. I was very disappointed with my stay.
2023년 8월에 3박 숙박함
답변 제공: Elina 님, 2023년 9월 22일
Dear Towanda,It is our goal to provide memorable experiences and we apologize for any inconvenience. We hope that you give us another try in the future.Sincerely,

10/10 - 훌륭해요

DeyJah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Elina 님, 2023년 9월 12일
Dear DeyJah,Thank you for taking the time to rate our property!

10/10 - 훌륭해요

Stacy

2023년 8월에 2박 숙박함
답변 제공: Elina 님, 2023년 9월 22일
Dear Stacy,Thank you so much for taking the time to rate our property!

8/10 - 좋아요

Chelsea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Elina 님, 2023년 8월 27일
Dear Chelsea,We appreciate you taking the time to rate our property. We hope to see you next time.

10/10 - 훌륭해요

katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family get away
My stay was very nice. I really enjoyed the in room fire pit/fire place. It took the chill of the air.
2023년 8월에 1박 숙박함
답변 제공: Elina 님, 2023년 8월 27일
Dear Katherine,Thank you so much for your feedback. We are glad to hear that you enjoyed your stay, and we look forward to your next stay with us!

10/10 - 훌륭해요

Carmen 님, Harrisonburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to shopping and casino. Great price and cleanliness.
2023년 8월에 1박 숙박함
답변 제공: Elina 님, 2023년 8월 27일
Dear Carmen,Thanks for taking the time to review out property. We hope to see you back soon!

10/10 - 훌륭해요

Zachary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Elina 님, 2023년 8월 16일
Dear Zachary,Thank you for rating our property. We hope to see you back soon!

2/10 - 너무 별로예요

DANITA 님, RIVERVIEW

2023년 7월에 1박 숙박함
답변 제공: Elina 님, 2023년 8월 27일
Dear Danita,We are very sorry for any inconvenience during your stay.

10/10 - 훌륭해요

Albert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😃
2023년 7월에 1박 숙박함
답변 제공: Elina 님, 2023년 7월 23일
Dear Albert,Thank you for staying with us!

10/10 - 훌륭해요

Kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Elina 님, 2023년 7월 13일
Dear Kate,Thanks for rating our hotel!

4/10 - 별로예요

Danusia

2023년 6월에 5박 숙박함
답변 제공: Elina 님, 2023년 7월 23일
Dear Danusia,We appreciate you staying with us. We hope that you give us another try in the future.

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Elina 님, 2023년 7월 13일
Dear Tanya,Thanks for taking the time to rate our property!We hope to see you back soon.

8/10 - 좋아요

TERESA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Elina 님, 2023년 7월 13일
Dear Teresa,Thank you for staying with us!

2/10 - 너무 별로예요

David

좋아요: 청결 상태
별로예요: 직원 및 서비스
Had constant loud yelling and kids running around at midnight. Could not sleep. Had dogs barking 2 doors down and switched rooms. Still had to listen to the outside playground with guys throwing a football until 12pm. Never staying there again. The hostess was unconcerned also.
2023년 6월에 2박 숙박함
답변 제공: Elina 님, 2023년 6월 16일
Dear David,We apologize for the inconvenience faced during your stay. I have shared your feedback with the team to ensure that the necessary guidelines are in place.Sincerely,Elina

10/10 - 훌륭해요

Clarence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Elina 님, 2023년 6월 16일
Dear Clarence,Thank you for rating our property!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Just OK
This hotel was ok - everything was clean and the staff was friendly and helpful. However, the whole place just seemed tired and showed signs of neglect. One of the bath towels in our room had a big hole in it, and the comforter was a cheap polyester that had us both waking up in a pool of sweat each night. The fridge in our room didn't get cold, and despite maintenance coming to check on it, it never got fixed. To be fair, they did offer to switch us to another room, which we declined since we had already unpacked all our stuff. The pool had a film on it that made it look really uninviting, which was disappointing since we had been looking forward to using it. The bed was clearly old and way too hard - I woke up stiff and sore every morning. None of this was enough to ruin our trip, but I've stayed in other Residence Inns before and had much better experiences, so I was pretty disappointed in this one.
2023년 6월에 3박 숙박함
답변 제공: Elina 님, 2023년 7월 23일
Dear guest,Thank you for your feedback. We are very sorry to hear that you experienced those issue during your stay. We hope that you give us another try in the future.

6/10 - 괜찮아요

Alonzo

좋아요: 객실의 편안함
Stayed here about 6 years ago and the complete upkeep was must better. Staff ... They're trying but training and new. The signature patio area provides for great ambiance in the evenings, however the mildewed, chipping paint on the fascia and gutters take away from the beautiful set.(Spend 60.00 dollars on paint and give the engineer a pressure washer and 4 hrs.) Picture is attached. Fire the Landscaper for killing the grass outside by spraying weed killer on it).
2023년 6월에 3박 숙박함
답변 제공: Elina 님, 2023년 6월 16일
Dear Alonzo,Thank you for taking the time to provide your feedback. I have shared your comments with the engineering team to ensure that we work on correcting these concerns.Sincerely,Elina

8/10 - 좋아요

Clarence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Elina 님, 2023년 6월 2일
Dear Clarence,Thank you for staying with us. We hope to see you back soon!