We went to Banff as a family for a weekend getaway. We stayed in a separate 1 bedroom room (akin to accommodations in a 4-plex). Firewood and fireplaces were provided and an excellent feature! The view and bus options were great. Finishings had been updated.
The kids were excited to use the pool, however it was so horribly cold. Another hotel guest asked if the temperature could be increased (the air or the pool) and they stated that it wasn't possible. Perhaps it's set at a certain level and never varies - but I encourage a review as to what temperature it should be set at, as it was disappointing for a few different parties of guests.
Our room wasn't the cleanest. We found hair, pieces of garbage and the compost had not been removed. We needed to request towels, as they weren't replaced but honestly, that's not a big deal at all.
Overall, the layout of the room was great and potential was there. We did have a lovely time despite the above details. Although Banff is expensive and this was a more economic option, it was just an average experience.