고급 침구, 오리/거위털 이불, 미니바, 객실 내 금고

호텔 카사 엘리오트 여행 후기

4 out of 5
호텔 카사 엘리오트
C/Sepulveda,180, Barcelona

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 84개 이용 후기 중 63개" "
평점 8 - 좋아요. 84개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 84개 이용 후기 중 5개" "
평점 4 - 별로예요. 84개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 84개 이용 후기 중 1개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Hyunchae

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치, 서비스 모두 만족
공항버스, 지하철, 버스 등 모든 교통수단과 가까운 위치였고 열심히 걷는다면 대부분의 관광지를 다녀올 수 있었습니다. 체크인/아웃 서비스와 방 청소 서비스가 만족스러웠고 조식도 맛이 좋았습니다. 근처에 약국과 마트도 많아서 편했습니다.
2023년 9월에 3박 숙박함
답변 제공: Ona - Quality department. 님, 2023년 10월 4일
Dear Hyunchae, It's great to know that you were close to all means of transport and tourist attractions.We also like that you were satisfied with the breakfast, check-in/out service and cleanliness of the room.We look forward to seeing you soon. Best regards, Ona - Quality department.

10/10 - 훌륭해요

Liz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved Casa Elliot! Great location to lots of things, kind staff comfortable, clean & up to date rooms! We would definitely stay here again!
2024년 3월에 1박 숙박함
답변 제공: Lidia Colom- Quality Department 님, 2024년 4월 15일
Dear Liz, Thank you for your confidence in us and for taking the time to share your experience in our hotel. At our hotel, we work hard to ensure that our guests have an enjoyable and memorable stay, and we are pleased to know that we were able to meet that goal in your case. Your satisfaction is our greatest reward and it gives us great pride to know that we were able to provide you with a unique experience. We look forward to welcoming you back to our hotel in the future. Thank you once again for choosing our hotel.Sincerely,

2/10 - 너무 별로예요

Federico 님, Milano

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Orrible
답변 제공: Ona, Quality Department 님, 2023년 11월 27일
Dear Federico,We are deeply sorry to hear that your experience with us was not satisfactory. We would like to offer our apologies for any inconvenience you experienced. We would welcome the opportunity to address and improve your experience in the future.Yours sincerely,Ona, Quality Department

10/10 - 훌륭해요

Fernanda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Ona, Quality Department. 님, 2023년 11월 20일
Dear Fernanda,Thank you very much for your review and for giving us a 10 rating! We are very happy to hear that your experience at our hotel was excellent and that we met your expectations.At our hotel, we work hard to ensure that our guests have an enjoyable and memorable stay, and we are pleased to know that we were able to meet that goal in your case. Your satisfaction is our greatest reward and it fills us with pride to know that we were able to provide you with a unique experience.We hope to have the opportunity to welcome you again in the near future and offer you an even better stay. Thank you for choosing our hotel and for recommending our services.Yours sincerely,Ona, Quality Department.

8/10 - 좋아요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Ona, Quality Department. 님, 2023년 11월 3일
Dear Cindy, Thank you for taking the time to leave a positive review. We are glad to hear that your experience with us was satisfactory. We hope to have the opportunity to serve you again in the near future.Yours sincerely, Ona, Quality Department.

10/10 - 훌륭해요

william

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Ona, Quality Department. 님, 2023년 11월 3일
Dear William,Thank you very much for your review and for giving us a 10 rating! We are very happy to hear that your experience at our hotel was excellent and that we met your expectations.At our hotel, we work hard to ensure that our guests have an enjoyable and memorable stay, and we are pleased to know that we were able to meet that goal in your case. Your satisfaction is our greatest reward and it fills us with pride to know that we were able to provide you with a unique experience.We hope to have the opportunity to welcome you again in the near future and offer you an even better stay. Thank you for choosing our hotel and for recommending our services.Yours sincerely,Ona, Quality Department.

10/10 - 훌륭해요

Vivian 님, Ciudad de México

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lindo hotel, súper decoración, staff súper amable, nos conseguían todas las reservaciones y excelentes recomendaciones
2023년 10월에 5박 숙박함
답변 제공: Ona - Quality department. 님, 2023년 10월 18일
Estimada Vivian, Agradecemos sinceramente sus amables palabras. Nos complace saber que disfrutó de la decoración y que nuestro personal fue amable y servicial durante su estancia. Nos enorgullece saber que pudimos ayudarle con todas sus reservaciones y ofrecerle excelentes recomendaciones.Nos esforzamos por brindar un servicio de calidad y crear una experiencia memorable para nuestros huéspedes. Esperamos tener el placer de recibirle nuevamente en nuestro hotel en el futuro.Atentamente,Ona - Quality department.

10/10 - 훌륭해요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved Casa Elliot! A nice boutique hotel with clean rooms, comfortable bed, plenty of amenities and toiletries, yummy breakfast, and nice staff. The location is great! Would consider staying again when we come back to BCN.
2023년 9월에 4박 숙박함
답변 제공: Ona - Quality department. 님, 2023년 10월 4일
Dear Carolina, Thank you for your positive comments about Casa Elliot. We are delighted to hear that you had an enjoyable experience at our boutique hotel. We pride ourselves on offering clean rooms, comfortable beds, and a wide range of amenities and toiletries to enhance your stay. It is wonderful to know that our breakfast is delicious and that our staff is friendly and helpful.Casa Elliot's location is certainly one of its highlights, offering easy access to Barcelona's attractions and transportation options. We are delighted to hear that you would consider staying with us again when you return to BCN.We appreciate your kind words and look forward to welcoming you back to Casa Elliot in the future. If you have any further questions or if there is anything else we can help you with, please do not hesitate to contact us.Best wishes, Ona - Quality department.

10/10 - 훌륭해요

Ronja

2023년 9월에 3박 숙박함
답변 제공: Ona, Quality Department. 님, 2023년 10월 4일
Dear Ronja,Thank you for taking the time to leave a positive review. We are glad to hear that your experience with us was satisfactory. We hope to have the opportunity to serve you again in the near future.Sincerely, Ona, Quality Department.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Becky - Quality Department 님, 2023년 9월 18일
Dear Patricia,Thank you for your fantastic rating! We're thrilled to hear that you had such an outstanding experience during your stay with us.Your perfect score of 10 out of 10 is greatly appreciated, and it motivates us to continue providing exceptional service to all our guests.We hope to have the pleasure of welcoming you back in the future, and we look forward to delivering another memorable stay.Warm regards,

10/10 - 훌륭해요

Ying-Shing

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Real 4-star with bathrobes and slippers. Spacious room.
2023년 9월에 4박 숙박함
답변 제공: Ona - Quality Department 님, 2023년 9월 12일
Dear Customer,We very much appreciate your comment about your stay at our hotel. We are pleased to know that you had an authentic 4-star experience and that you enjoyed the amenities such as the bathrobes and slippers in his room. Also, it's great to know that you found your room spacious.Your satisfaction is our priority, and we are proud to know that we met your expectations. If you have any other comments or requests, please do not hesitate to let us know. We hope to have the opportunity to welcome you again in the future and provide you with another exceptional stay.Thank you for choosing our hotel.Sincerely,Ona - Quality Department

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Becky - Quality Department 님, 2023년 8월 18일
Dear Christopher,Thank you so much for taking your time to share this amazing review! We hope to welcome you back soon.Best regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Becky - Quality Department 님, 2023년 8월 18일
Dear Guest,Thank you for taking your time to review us. We would like you to share your experience with us if possible and if you have any recommendation, please share them with us.Best regards,

8/10 - 좋아요

Carlos

2023년 7월에 2박 숙박함
답변 제공: Becky - Departamento de Calidad 님, 2023년 7월 18일
Gracias por compartir su experiencia en nuestro hotel. Nos alegramos de que haya tenido una estancia agradable con nosotros. Esperamos verle de nuevo. Un saludo.

10/10 - 훌륭해요

Gesa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Zentrale Lage, sehr freundliches Personal in alles Bereichen, gutes Frühstück
2023년 7월에 1박 숙박함
답변 제공: Becky - Quality Department 님, 2023년 7월 18일
Dear Gesa, we appreciate your positive comments. We are very pleased to know you had a nice experience with us. Looking forward to seeing you next time. Kind regards,

4/10 - 별로예요

Jordan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 6월 19일
Dear Jordan,Thank you so much for your positive feedback. We are happy to know you had a pleasant stay with us. We hope to see you back soon. Best regards,

10/10 - 훌륭해요

Ana

2023년 6월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 6월 13일
Dear Ana,Thank you so much for your positive feedback. We are happy to know you had a pleasant stay with us. We hope to see you back soon. Best regards,

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved our stay at Hotel Casa Elliot. The hotel is a cute boutique hotel away from tourist area. The staff, especially Mina and Cecilia, were extremely helpful and very friendly. Our room was perfect for 3 of us. I would highly recommend this hotel!
2023년 5월에 4박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 6월 8일
Dear Julie,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our cute boutique hotel. Our team, especially Mine and Cecilia, takes great pride in providing excellent service and creating a friendly atmosphere for our guests. We appreciate your support and look forward to welcoming you back in the future!Best regards,

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Stay
I love how central it is to everything and the hotel is very nice and up to date.
2023년 5월에 5박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 6월 8일
Dear Peter,Thank you for your wonderful review. We are delighted to hear that you loved our central location and found our hotel to be nice and up to date. Your feedback is greatly appreciated. We look forward to welcoming you back on your next visit.Best regards,

10/10 - 훌륭해요

Ofer 님, Hod Hasharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and clean. Nearby Catalunya squre. Excellent breakfast
2023년 5월에 4박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 5월 30일
Dear Ofer,Thank you for your wonderful review! We are thrilled to hear that you found our hotel to be very nice and clean. Our location near Catalunya square is indeed convenient for exploring the city. We are also delighted that you enjoyed our excellent breakfast offerings. We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future.Best regards,

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk staff made our checkin so friendly and incredible. The comfort they brought to us after a horrible airline experience getting to Barcelona helped us relax immediately. We love this hotel and the location
2023년 5월에 1박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 5월 30일
Dear Robert,Thank you for taking the time to share your experience with us. We are delighted to hear that our front desk staff provided you with a friendly and incredible check-in experience. We are also thrilled that you love our hotel and find the location to be convenient. Your kind words mean a lot to us, and we appreciate your recommendation.We hope to have the pleasure of welcoming you back on your next visit to Barcelona.Best regards,

8/10 - 좋아요

Stefan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was quiet, but on the small side. The breakfast was very good, but I wish there were healthier options, such as oatmeal or bran cereal. Thank you
2023년 5월에 5박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 5월 30일
Dear Stefan,Thank you for sharing your feedback with us. We are glad to hear that you found your room to be quiet, ensuring a peaceful stay. However, we apologize if the size of the room did not fully meet your expectations.Thank you for choosing our hotel, and we hope to welcome you back in the future for an even better experience.Best regards,

10/10 - 훌륭해요

Tracey

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A great boutique hotel! Fabulous staff, wonderful breakfast, lovely rooms and walkable to everything. Would definitely recommend it.
2023년 5월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 5월 25일
Dear Tracey,Thank you for your fantastic review! We are delighted to hear that you had a great experience at our boutique hotel. Our staff takes pride in providing excellent service, and it's wonderful to know that they made your stay enjoyable. We are also thrilled that you enjoyed our breakfast offerings and found our rooms to be lovely. We look forward to welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Alessio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tutto ok
2023년 5월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 5월 23일
Dear Alessio,Thank you so much for your positive feedback. We are happy to know you had a pleasant stay with us. We hope to see you back soon. Best regards,

10/10 - 훌륭해요

FRANCINE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Casa Elliott is a quant boutique hotel, the staff was very friendly & helpful.
2023년 5월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 5월 11일
Dear Francine,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you had a great experience and found our staff to be friendly and helpful. Providing exceptional service is one of our top priorities, and it brings us joy to know that our team made a positive impression on you. We will be sure to share your kind words with them, as they take pride in delivering personalized and attentive service to our guests. We appreciate your support and recommendation. Should you have any future travel plans, we would be delighted to welcome you back for another memorable stay.Best regards,

10/10 - 훌륭해요

Corry Rae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location and great staff. Room with terrace was dynamite. Nice respite in a busy city. 10/10 recommend:)
2023년 5월에 4박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 5월 11일
Dear Corry,Thank you for your wonderful review of our hotel. We are delighted to hear that you had an excellent experience and found our location to be convenient. Our team takes great pride in providing exceptional service, and it is gratifying to know that they made a positive impact on your stay. We are thrilled that you enjoyed your room with a terrace. Your recommendation means a lot to us, and we sincerely appreciate your trust in us. Should you plan another visit to the city, we would be thrilled to welcome you back for another exceptional stay.Best regards,

10/10 - 훌륭해요

Beth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel in great location
Great location and very helpful staff! We could walk everywhere with lots of cafes nearby. Mina at the front desk was nice and helpful!
2023년 4월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 5월 2일
Dear Beth,Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you enjoyed our convenient location and found our staff to be helpful and accommodating. We strive to make every guest's stay as comfortable and enjoyable as possible, and we are so happy that we succeeded with yours. We look forward to welcoming you back again soon!Best regards,

10/10 - 훌륭해요

Jan peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 4월 27일
Dear Jan Peter,Thank you so much for your positive feedback. We are happy to know you had a pleasant stay with us. We hope to see you back soon. Best regards,

10/10 - 훌륭해요

Selen 님, Spring Lake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, close to all attractions, shopping and eating places and transportation around the city and to airport.
2023년 4월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 4월 24일
Dear Selen,Thank you for your review and for choosing our hotel for your stay. We are delighted to hear that you enjoyed our great location, which is indeed close to all major attractions, shopping and dining options, and with easy access to transportation around the city and to the airport. We hope to have the pleasure of welcoming you back soon!Best regards,

8/10 - 좋아요

Michel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small room in a good location
Nice and clean, well located, friendly staff but room way too small, impossible to even open your suitcase. In addition I booked two rooms at the same time with the exact same requirements but my friends had a larger room. I was happy for them but it did make any sense. It felt like someone was winning at the lottery and the other, the one who paid lost. Not a great feeling!
2023년 4월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 4월 20일
Dear Michel,Thank you for taking the time to share your feedback with us. We are happy to hear that you found our hotel to be clean, well-located, and our staff to be friendly. We are sorry to hear that the size of your room did not meet your expectations. All our rooms have the same size. We understand the importance of having enough space to feel comfortable, and we apologize for any inconvenience caused.We appreciate your feedback and will certainly take it into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,

10/10 - 훌륭해요

Selen 님, Spring Lake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Everything I was looking for, it is very clean, centrally located. You can walk to most attractions, sea side, shopping places. Lots of restaurants, cafes and parks around. It is very close to hop on hop off tour buses stops and also the main location. Hotel is very clean, breakfast is very nice. Rooms are spacey enough and designed well.
2023년 4월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 4월 18일
Dear Selen,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and found everything you were looking for. We take great pride in our central location, and it's great to hear that it allowed you to explore all the attractions the city has to offer. We are also happy to know that you found our hotel clean and well-designed, and enjoyed the breakfast. We hope to have the pleasure of welcoming you back on your next trip to the city!Bet regards,

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 4월 18일
Dear Nicole,Thank you so much for your positive feedback. We are happy to know you had a pleasant stay with us. We hope to see you back soon. Best regards, Ana, Quality department.Best regards,

10/10 - 훌륭해요

Amale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, modern and elegant! Very friendly staff..very good location! Quiet and felt very private ! Loved our stay!
2023년 4월에 4박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 4월 12일
Dear Amale,Thank you so much for taking the time to share your experience with us. We're thrilled to know that you enjoyed your stay and found our property, modern, and elegant. Our team strives to provide exceptional service and we're glad to hear that you found our staff to be friendly. We're also happy to know that our location was convenient for you and that you found our property to be quiet and private. We hope to have the pleasure of welcoming you back soon!Best regards,

10/10 - 훌륭해요

Sheree 님, Hanover

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at this Boutique hotel. It was perfect in so many ways. We had a luxury room which included the mini bar which was a welcome delight after a long day exploring Barcelona. The staff went above and beyond to help us navigate the city and make sure we were comfortable.
2023년 4월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 4월 12일
Dear Sheree,Thank you so much for sharing your experience with us. We are thrilled to hear that you loved your stay with us and that it was perfect in so many ways. We are glad that you enjoyed the Luxury room, including the mini bar, which provided a welcome delight after a long day of exploring Barcelona. Our team is dedicated to ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that we were able to exceed your expectations. Thank you for highlighting our staff and their commitment to going above and beyond to help you navigate the city. It was a pleasure having you as our guest, and we hope to welcome you back soon!Best regards,

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean rooms. Overall a good experience.
2023년 3월에 5박 숙박함
답변 제공: Dear Peter, 님, 2023년 4월 4일
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our hotel's great location and clean rooms. It's always wonderful to hear that our guests had a good experience during their stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back soon. Best regards, Ona - Quality Department.

10/10 - 훌륭해요

Conrad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff. Really nice decor, comfy bed, powerful shower and a brilliant choice of buffet for breakfast.
2023년 3월에 4박 숙박함
답변 제공: Dear Conrad, 님, 2023년 4월 4일
Thank you for taking the time to write such a wonderful review of your recent stay with us. We are thrilled to hear that you enjoyed the decor, comfortable bed, powerful shower, and breakfast buffet selection. Most importantly, we are pleased that our staff provided excellent service during your stay. We take great pride in providing exceptional service and are thrilled that it was noticed. We look forward to welcoming you back soon for another fantastic stay. Best regards, Ona - Quality Department.

8/10 - 좋아요

Babel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trevlig personal
Bokade ett lyxrum med utsikt över staden men fick ett rum med terrass/innergård och en 5meters mur som utsikt, så rumsbeskrivning på lyxrummet stämmer inte om ni får rum nummer 2 på nedreplan. Annars var läget, frukosten och service toppen. Väldigt trevlig personal och minibaren ingick var oxå ett trevlig.
2023년 3월에 3박 숙박함
답변 제공: Dear Babel, 님, 2023년 4월 4일
Thank you for choosing our hotel for your recent stay and for taking the time to leave us a review. We apologize for the confusion with your room reservation and that it did not meet your expectations. We appreciate your kind words about our location, breakfast, service, and staff. We are pleased to hear that you enjoyed the complimentary minibar in your room. We hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you again for your feedback. Best regards, Ona - Quality Department.

8/10 - 좋아요

Gay

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Dear Gay 님, 2023년 4월 4일
We thank you for your evaluation of our hotel. We are pleased to know that you enjoyed your stay and we look forward to welcoming you back in the future. If there are any additional comments you would like to make to us, please do not hesitate to contact our customer support team. Sincerely, Ona - Quality Department.

10/10 - 훌륭해요

Corinne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr nettes Personal mit super Tipps für Barcelona😃
2023년 3월에 3박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 3월 13일
Dear Corinne,Thank you so much for sharing your comment. We are happy to read how much you did enjoy your stay. Thank you for your nice words about our staff. They work really hard to provide a good service to our customers and it's a nice reward to read your comment. We hope to see you back soon. Kind reagrds, Ana Quality department

10/10 - 훌륭해요

Josep

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Molt a gust
2023년 3월에 1박 숙박함
답변 제공: Ana - Departamento de calidad 님, 2023년 3월 8일
Estimat Josep,Gràcies per compartir la seva experiència amb nosaltres. Ens alegra molt saber que han gaudit de la seva estada. Ens encantaria poder veure-li de nou en una pròxima ocasió. Salutacions, Ana Departament de Qualitat

10/10 - 훌륭해요

Neela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 2박 숙박함
답변 제공: Estimada Neela, 님, 2023년 4월 4일
Le agradecemos su valoración de nuestro hotel. Nos complace saber que disfrutó de su estancia y esperamos poder darle la bienvenida de nuevo en el futuro. Si hay algún comentario adicional que le gustaría hacernos, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Atentamente, Ona - Departamento de calidad.

6/10 - 괜찮아요

Jill

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The room was tiny. The terrace opened up to an awful dirty high rise with laundry hanging from the balconies. There was only instant coffee in the room. We had to pay for a cup of coffee in the lobby.
2023년 2월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 2월 28일
Dear Jill,I would like to apologise first and foremost if you stay was not as you had hoped for, as we pride ourselves on trying to make every single customer happy. We regret that the view was not to your liking as well as the complementary coffee in the room.Best regadrs,AnaQuality department.

10/10 - 훌륭해요

john

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excellent hotel very modern and clean ,the staff were all friendly .good location 10 min walk to the rambalas .we went for the football so its ideal for a 2 day stay .we would definitely go back .
2023년 2월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 2월 28일
Dear John,Thank you so much for taking the time to write and share this review, we are happy to know that our location was convenient for you and you also enjoyed it. Thank you also for mentioning our great staff, they will be happy to read your comment. We hope to see you back soon. Best regards, Ana Quality department

10/10 - 훌륭해요

Murad

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 2월 28일
Dear Murad,Thank you so much for your positive feedback. We are happy to know you had a pleasant stay with us. We hope to see you back soon. Best regards, Ana, Quality department.

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 2월 28일
Dear Peter,Thank you so much for your positive feedback. We are happy to know you had a pleasant stay with us. We hope to see you back soon. Best regards, Ana, Quality department.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 2월 2일
Dear guest,Thank you so much for your positive feedback. We are happy to know you had a pleasant stay with us. We hope to see you back soon. Best regards, Ana, Quality department.

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel but rooms a tad small
Overall the building and location are nice but room felt a bit small. Bathroom was big though with plenty of room. The rooms were also very warm since you can’t use the AC in winter. And you can hear doors closing quite loudly when other guests are entering their rooms.
2022년 12월에 5박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 1월 11일
Dear Christopher,We are sorry to hear that your stay was not as good as you had hoped. We take note of your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.Best regards,AnaQuality department

10/10 - 훌륭해요

Jelena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superbra!
Vi hade det fantastiskt! Hotelet har bra läge, är fin med bra frukost och personal är förstklassig! Alltid trevliga och hjälpsamma! Vi gillade allt med hotelet och skulle mer än gärna komma tillbaka. Tack så mycket Casa Elliot ❤
2022년 12월에 7박 숙박함
답변 제공: Ana - Quality Department 님, 2023년 1월 11일
Dear Jelena,Thank you so much for taking the time to write and share this review, we are happy to know that our location was convenient for you and you also enjoyed our breakfast. Thank you also for mentioning our great staff, they will be happy to read your comment. Thank you for writing us. Looking forward to seeing you next time. Kind regards, Ana Quality department

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Mindre fornøyd
Dette hotellet har en overflate som ser bra ut på bilder, men som detter fra hverandre. Håndtak, knagger, tapet faller av på rommet, dårlig utluftning, skuffende frokost, og et personalet som ikke ga et smil ved ankomst. Det positivet med hotellet var plasseringen, det lå ganske så sentralt til med gåavstand til det meste.
2022년 12월에 2박 숙박함
답변 제공: Ana - Quality Department 님, 2022년 12월 19일
Dear guest,We are sorry to hear that your stay was not as good as you expected and that we did not meet your expectations. We take note your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.Best regards,Ana, Quality Department

10/10 - 훌륭해요

Aleksandr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay in Casa Elliot
1. Hotel is extremely clean and crisp. Lobby is welcoming, the books on the tables in the lobby are worth reading. Rooms are spacious and clean. 2. Front desk staff is very hospitable and ready to help, everything with welcoming warm smiles. Mina and Margarita went above and beyond to aid us with everything from help with local transportation to booking tickets, local attractions and tours. If you forgot something at home – they had it. 3. Location is great, we could walk to everything – 20 min walk to Gaudi houses, 30 min – Sagrada Familia, 3 min – metro station. Overall – highly recommended!
2022년 12월에 3박 숙박함
답변 제공: Ana - Quality Department 님, 2022년 12월 19일
Dear Aleksandr,Thank you so much for your lovely comments. We are so pleased to know that you enjoyed your stay and particularly that our team contributed in making it a great stay. Our staff really enjoy going over and beyond expectation to please our guests, and they will be particularly happy to read your comments. Thank you again and we hope to see you very soon. Kind regards, Ana, Quality department