New Junior Suite | 고급 침구, 오리/거위털 이불, 필로우탑 침대, 미니바

로열 람블라스 여행 후기

4 out of 5
로열 람블라스
La Rambla, 117, Barcelona

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 562개" "
평점 8 - 좋아요. 1004개 이용 후기 중 280개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 101개" "
평점 4 - 별로예요. 1004개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 28개" "

8.8/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Myung Suk

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice staff and its location is fantastic.
Very nice staff and its location is fantastic.
2024년 1월에 3박 숙박함
답변 제공: JB 님, 2024년 1월 26일
Thank you for trusting in Royal Ramblas Hotel.Your opinion is very important to us.We hope to see you again very soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Nice to stay Recommended 9/10
It was great to stay in Royal Ramblas. Nice Location, Very very kind and welcoming from the staff. Security as well.
2023년 2월에 3박 숙박함
답변 제공: Andrea | Guest Relations Department 님, 2023년 2월 9일
Thank you very much for choosing Royal Ramblas Hotel for your stay in Barcelona and for sharing your review. We are very satisfied to see that you have enjoyed your stay and that the services we offer have met your expectations. We would like to thank you again for your comments and we hope to see you again very soon.Thank you very much!Andrea Guest Relations Department

2/10 - 너무 별로예요

SEOYEONG

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천하지 않아요 절대
지금까지 가 본 호텔 중에 최!악! 이였습니다 엘레베이터 문 열리자마자 곰팡2 냄새가 코를 찌르고 샤워기 헤드 오래되고 헐거워서 분수쇼~ 샤워기 거치대는 덜렁거리고 샤워부스 안 곰팡2 작렬 세면대 더럽고 치약 늘러붙어있었어요 뷰는 말 할 것도 없이 구렸구요. 한국의 싸구려 모텔 정도?? 조식은 괜찮았어요 직원들도 친절하긴 했구요 싼 가격 아니였는데 위치는 좋았지만.. 신혼여행인데 실망 너무 컸어요
2023년 1월에 4박 숙박함
답변 제공: JB 님, 2023년 2월 2일
Good MorningFirst of all Thank you for trusting in Royal Ramblas Hotel.We regret that your stay has not met your expectations and we take note of your comments so that in the future everything is to your liking.Thank you very much and best regards

8/10 - 좋아요

Jung Hyeon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격이 좀 있지만 위치가 좋네요
2022년 4월에 2박 숙박함
답변 제공: Maria | Guest Relations Department. 님, 2022년 4월 28일
Dear Jung Hyeon, Thank you for trusting Hotel Royal Ramblas for your stay in Barcelona. It is a pleasure for us to read your good review and we really appreciate your comments in order to keep improving our service. We hope to welcome you again in the future. Thank you very much!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: JB 님, 2021년 8월 9일
Thank you very much for taking the time to write about your stay at our Hotel. Kind regards

10/10 - 훌륭해요

JEEWON

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천!!
서비스도 호텔 객실도 넘 좋았어요!!
2020년 1월에 5박 숙박함
답변 제공: F de Herralde 님, 2020년 1월 24일
Dear Jeewon, Thank you very much for your positive review. We are glad to recieve your positive feedback about our service and the design and comfort of out rooms. We hope to have the pleasure of seeing you again in the future. Best wishes, Fernanda de Herralde. General Manager.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
람브라스거리에 위치하고 있어서 접근성과 주변 관광이 매우 편리합니다. 청결상태는 좋은편이며, 아침식사도 괜찮습니다.
2020년 1월에 4박 숙박함
답변 제공: F de Herralde 님, 2020년 1월 24일
Dear guest, Thank you for taking the time to share your kind review. We are delighted that our location was ideal for you. We look forward to welcomig you back on a future occasion. Kind regards, Fernanda de Herralde. General Manager.

8/10 - 좋아요

jeongyoung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 5박 숙박함
답변 제공: j.bel 님, 2019년 11월 26일
Good morning, Thank you for trusting in Royal Ramblas Hotel. Your opinion is very important to us. We hope to see you again very soon. Best regards

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
위치:람블라스거리라서 매우좋았고 1층이었지만 도로쪽 방ㅇ아니라 전망은없었지만 장점은 도로쪽 소음이 없어서 괜찮았습니다.
2019년 10월에 3박 숙박함
답변 제공: j.bel 님, 2019년 11월 26일
Good morning, Thank you for trusting in Royal Ramblas Hotel. Your opinion is very important to us. We hope to see you again very soon. Best regards

6/10 - 괜찮아요

Min jung

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 9월에 2박 숙박함
답변 제공: j.bel 님, 2019년 9월 23일
Good morning, Thank you for trusting in Royal Ramblas Hotel. Your opinion is very important to us. We hope to see you again very soon. Best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 4박 숙박함
답변 제공: j.bel 님, 2019년 9월 4일
Good morning, Thank you for trusting in Royal Ramblas Hotel. Your opinion is very important to us. We hope to see you again very soon. Best regards

8/10 - 좋아요

juna

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 괜찮음.
극히 친절하지도 불편하지도 않은거 같았어요. 위치는 두말할 필요없고. 7박했는데 첫날컵을 사용했는데 계속 안씻더라구요.원래 그런건지 ㅠ 욕조는 샤워하면 안내려가고.. 남편이 머리카락 한뭉치 뺀후에 내려감 . 조식도 이틀은 볶음밥도 나왔고. 가지수 많지않아도 괜찮았어요. 엑스트라 베드 넣었는데 완전 좁다, 느낌은 아니었어요. 오다가다 짐놓고, 잠깐쉬기도 좋고 전체적으로 좋았음.
2019년 8월에 7박 숙박함
답변 제공: j.bel 님, 2019년 8월 15일
Royal Ramblas Hotel을 신뢰 해 주셔서 감사합니다. 당신의 의견은 우리에게 매우 중요합니다. 곧 다시 hope기를 바랍니다. 친애하는

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good enough
전시회 기간이라 숙박요금이 많이 비쌌으나 시내 중심에 있어 교통이 편리하며 전반적으로 이용에 만족스러웟더
2019년 6월에 7박 숙박함
답변 제공: j.bel 님, 2019년 7월 3일
good morning Thanks for staying with us! Your opinion is very important to us. We hope to see you very soon Best regards

10/10 - 훌륭해요

Minji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
perfect location
The location was perfect, and people were kind. I stayed there with my mon and sister, and we were happy with our stay. Only concern that bothered me was that triple room did not have a street view while I’d love to enjoy Ramblas street view.
2019년 6월에 1박 숙박함
답변 제공: j.bel 님, 2019년 7월 3일
good morning Thanks for staying with us! Your opinion is very important to us. We hope to see you very soon Best regards

8/10 - 좋아요

Norma 님, San Juan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cómodo.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Jean-Pierre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
this hotel is in need of very serious upgrade...
2024년 5월에 3박 숙박함
답변 제공: Jaume. Desk Manager 님, 2024년 5월 29일
Dear Jean-Pierre, Thank you for taking the time to review your stay.It is rewarding to hear that you were satisfied with the cleanliness of our rooms and the service provided by our team. These are aspects we take great pride in and continuously strive to maintain at high standards.We regret to hear your thoughts on the hotel's condition and acknowledge that some areas reflect our heritage and long-standing presence in Barcelona since 1973. Rest assured, we are committed to providing a comfortable and updated environment for our guests, including ongoing renovations of our rooms to meet modern expectations.We also note your sentiment on the room amenities. While we always aim to ensure our guests' comfort with the amenities provided, we appreciate your feedback as it helps us to focus on areas for improvement.We are looking forward to welcoming you again. All the best!Jaume. Desk Manager

8/10 - 좋아요

Soudaphone 님, TORONTO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is going through renovations when we went! The staff was very kind and right on Ramblas very convenient
2024년 5월에 4박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 5월 24일
Dear Guest, Thank you for reviewing your recent experience.We are delighted to hear that the kindness of our staff and the convenient location of Royal Ramblas met your expectations and contributed positively to your stay.While we are continuously striving to enhance our guest experience, we understand that our ongoing renovations might have caused some concern. Please rest assured that these improvements are part of our commitment to offering the most comfortable and updated accommodations to our guests.Your satisfaction with the cleanliness of the room, the overall condition of the hotel, and the room amenities is truly rewarding for us. It is these elements that we take great pride in and are pleased to know that we succeeded in providing you with a pleasant stay.We are hoping to welcome you back in the future. All the best.Mireia, Guest Relation Manager

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Staff were amazing. Highly recommend!
2024년 5월에 1박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 5월 19일
Dear Melissa,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,Xavier Tor, Director

10/10 - 훌륭해요

Trevor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location and staff is very nice
2024년 5월에 4박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 5월 19일
Dear Trevor,Thank you for such a great review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to a return visit from you in the future.Best wishes,Xavier Tor, Director

10/10 - 훌륭해요

Tomas 님, Alvaro Obregon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena ubicación y atención
2024년 5월에 3박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 5월 19일
Muchas gracias por su excelente valoración sobre Royal Ramblas.Tenga por seguro que siempre nos agrada ofrecer la mejor atención a nuestros huéspedes, y nos complace que haya disfrutado de nuestras instalaciones y hospitalidad durante su estancia, destacando nuestra ubicación y el buen servicio recibido.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Xavier Tor, Director

10/10 - 훌륭해요

kyoko

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
立地がとても良く、どこにでも行きやすい。地下鉄が近いのもいいし、ランブラス通りに面してるのも、嬉しい。スタッフもイヤホンを買うお店をスペイン語も英語も得意でないのですが、わかるまで説明してもらえて、ありがたかったです。いいホテルでした。
2024년 5월에 4박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 5월 19일
Kyoko様。この度は、Royal Ramblasにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。当ホテルの立地と清潔感を気に入っていただき、全ての面でお客様のご期待に添えることができたこと大変嬉しく思っております。またのお越しをお待ちしております。Xavier Tor, Director

10/10 - 훌륭해요

Santos

단체 여행, 가족 여행
Staff was very attentive. The property was well maintained. What was the most memorable thing was location,location, location. The property was immaculately kept!!!!
2024년 5월에 2박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 5월 14일
Dear Santos,Thank you for such a great review.Your commendation of our attentive staff brings us great pride, and we're thrilled our efforts in maintaining the property to high standards have not gone unnoticed. It's heartening to know that our central location contributed significantly to the enjoyment of your stay, allowing convenient access to the vibrant heart of Barcelona.Should your travels bring you back to our beautiful city, we look forward to welcoming you again to relish the Royal Ramblas experience.We look forward to a return visit from you in the future.Best wishes,Mireia, Guest Relation Manager

10/10 - 훌륭해요

KUM OK

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient everything and good customer services.
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Daniel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is under construction and shakes from a jack-hammer being used one floor down. I'm the type who always tries the stairways as practice for a fire. The carpet on floors four and five at the steps was so poorly installed that anyone using the steps will trip. I;ve stayed in 50-60 European hotels, and this is a two-star, NOT four-star hotel. Two occupants should expect to get two bath towels--- don't yah think??
2024년 5월에 4박 숙박함
답변 제공: Jaume, Desk Manager 님, 2024년 5월 10일
Dear Daniel,Thank you for taking the time to review your stay.We regret to hear that your recent stay did not meet the high standards we strive to uphold. While we are always seeking to improve our facilities, we understand that renovation work can temporarily impact our guests' comfort. Please rest assured that this is not indicative of the usual environment at our establishment.We take the condition of our premises seriously, and the situation with the stairway carpet you mentioned is concerning. It is our priority to ensure all areas of the hotel are safe and well-maintained. We regret any inconvenience this may have caused you and will look into the matter promptly.It is disheartening to learn that you felt our hotel did not correspond with a four-star classification. We are committed to providing quality service and amenities, and we are saddened to learn that we fell short of your expectations. Regarding the provision of towels, our policy ensures that each guest is provided with the necessary amenities, and we apologize if this was not your experience.We are grateful for your feedback as it allows us to address and rectify areas where we may not be excelling. Our team is dedicated to offering a comfortable and enjoyable experience for all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jaume, Desk Manager

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 5월 14일
Dear Howard,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Mireia, Guest Relation Manager

8/10 - 좋아요

Teresa 님, Granbury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff was excellent - helpful, professional, and polite. The property was upgraded, clean, and perfectly located. The only issue we had was the underground subway ran constantly and bothered us while we were trying to sleep. Also did bit receive the VIP perk. Otherwise we were extremely happy with our choice of hotel
2024년 5월에 2박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 5월 7일
Dear Teresa, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear such positive remarks about our helpful and professional staff, as well as the upgraded and clean condition of our property. Our prime location is indeed one of the aspects we pride ourselves on, and it's gratifying to know you appreciated this convenience.We regret to hear that your sleep was disrupted by the noise from the subway. While our rooms are soundproofed to ensure guest comfort, we understand that the vibrant city environment, including the subway, can sometimes be heard. Please know that we aim to provide a tranquil haven amidst the urban bustle, and we are sorry to hear that we fell short in this regard during your stay. It's heartening to receive your compliments on our room amenities, and we are glad these contributed positively to your stay. We continually strive to offer the highest quality of service and amenities to all our guests.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Mireia, Guest Relation Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and staff and facilities
2024년 4월에 1박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 5월 7일
Dear James,Thank you for such a great review.We are delighted to hear that our prime location contributed positively to your experience. It is our pleasure to provide top-notch service and we're glad that this was evident during your stay.Our commitment to maintaining our facilities in the best condition is unwavering, and it brings us joy to know that you appreciated the cleanliness of your room as well as the amenities provided.The entire team at Royal Ramblas takes great pride in ensuring every guest's stay is comfortable and memorable, and your acknowledgment of their efforts is truly rewarding.We look forward to a return visit from you in the future.Best wishes,Mireia, Guest Relation Manager

2/10 - 너무 별로예요

Anthony 님, Naples

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only unique feature of this property was the totally unacceptable construction noise (drilling and hammering) on the 3rd floor especially on a weekend! For what they charge! Stay away!p
2024년 4월에 1박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 5월 4일
Dear Anthony,Thank you for taking the time to review your stay.We are very sorry to hear that you were inconvenienced. Our renovations are being completed with a view of making our hotel more convenient and creating an overall better experience for our guests. We hope to be able to welcome you to see the improvements.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Xavier Tor, Director

10/10 - 훌륭해요

Asif

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Location of the hotel is superb . Staff are very friendly and helpful. However, as the hotel is going through major renovation, there is ongoing construction noise which is disturbing .
2024년 4월에 4박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 5월 4일
Dear Asif, Thank you for taking the time to review your stay.We're delighted to hear that our central location and the professionalism of our staff met your expectations and contributed to your positive experience at Royal Ramblas.We regret to hear about the disturbance caused by our ongoing renovations. Please rest assured that this is a temporary measure to enhance our guest's future experiences with upgraded room conditions. We are also pleased to inform you that our rooms are soundproofed; however, the construction noise during daytime hours can occasionally be heard. We apologize for any inconvenience this may have caused during your stay.Your kind words regarding our service are greatly appreciated and we are committed to maintaining the high level of service you enjoyed. We're also grateful for your feedback on room cleanliness and amenities, which we strive to keep to the highest standards.We are looking forward to welcoming you again. All the best!Mireia, Guest Relation Manager

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel muy centrico de TODO!!! Desayuo muy bueno!
2024년 4월에 2박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 5월 4일
Apreciado David,Muchas gracias por sus comentarios.Nos complace enormemente saber que nuestra ubicación céntrica fue de su agrado, facilitándole el acceso a todo lo que Barcelona tiene para ofrecer.Agradecemos también sus amables palabras sobre la calidad de nuestro desayuno y el servicio que brindamos; nuestro equipo se esfuerza continuamente por ofrecer una experiencia excepcional a nuestros huéspedes.Nos alegra saber que encontró nuestras amenidades de habitación a la altura de sus expectativas, incluyendo nuestro esfuerzo por ofrecer una estancia cómoda y placentera.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Mireia, Guest Relation Manager

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very helpful and friendly. Room was comfortable and had the required amenities. Location was good with easy access to all parts of the City
2024년 4월에 3박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 4월 15일
Dear Kevin,Thank you for this positive review of your stay with us.We are delighted to hear that our team's dedication to service left a positive impression on you. It is our highest mission to ensure that every guest feels well taken care of and appreciated during their time at Royal Ramblas.The comfort and satisfaction of our guests are our top priorities, so it is gratifying to know that you enjoyed the amenities provided in your room. Our central location is indeed perfect for exploring the city, and we're glad it contributed to your positive experience.We are also pleased to note that the cleanliness and overall condition of the hotel met your expectations. Our housekeeping team works diligently to maintain our high standards and provide a welcoming environment for our guests.We look forward to welcoming you back. Best regardsMireia, Guest Relation Manager

8/10 - 좋아요

Sandra

가족 여행
좋아요: 직원 및 서비스
First, this hotel is under construction and it should be disclosed at some point. There is hammering and saws on the 4th floor during daylight hours. If you like an afternoon nap after sightseeing, forget it. There are two elevators in this hotel and they were both occupied by construction workers at one point. After being told to “get the next one” a few times, we finally just started hopping on w the guys regardless. There is a bit of party noise at night, but it usually quieted down by 2400-0100h. Our room was comfortable enough, but I would expect a shower head that hangs in a direction other than horizontal and conditioner dispenser along with the provided shampoo and soap. The lobby staff were great and definitely 4 star plus. The facility, not so much. Maybe after the renovations are complete?
2024년 4월에 3박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 4월 8일
Dear Sandra, We would like to thank you for this review about your recent experience in our hotel.We are very pleased you were happy with your room but would like to apologize for inconvenience. The issue with the lift was regrettably unexpected and beyond our control but our specialised maintenance team did their best to fix it as soon as possible and our team were on hand to assist with luggage if needed. The comfort of our guests is extremely important to us.We look forward to seeing you again on a future occasion. Best regards,Xavier Tor, Director

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location. Very good hotel nice and clean. Good for families.
2024년 3월에 3박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 4월 1일
Dear Carlos,Thank you very much for this kind review.We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We hope to welcome you back in the future.Best wishes,Xavier Tor, Director

10/10 - 훌륭해요

Amol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right there on La Rambla and close to plaza Catalunya. Excellent service and modern rooms. Great food and atmosphere at on premise La Poma restaurant
2024년 3월에 3박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 4월 1일
Dear Amol,Thank you for taking the time to review your stay.We are so glad to hear that you had a pleasant stay with us. Your mention of our prime location as well as our team's excellent service is truly appreciated. This encourages us to continue upholding the high standards we set ourselves.We look forward to seeing you again on future occasions.Best wishes,Xavier Tor, Director

4/10 - 별로예요

Nancy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wouldn’t consider this a 4 star property. More like a 3. No dining option. Ancient dusty carpet that needed to be replaced. Safe didn’t work. Loud, touristy area. Didn’t feel safe walking around after 23:00.
2024년 3월에 2박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 4월 1일
Dear Nancy,Thank you for taking the time to share your feedback.We are sorry to hear that you stay didn't meet your expectations and we regret any inconvenience caused. We have taken note of your comments and will consider them for future improvements. Please do not hesitate to inform our team of any issues or concerns you may encounter during your stay; they are always pleased to be of assistance.We hope to be able to welcome you back for an improved stay.Kind regards,Xavier Tor, Director

6/10 - 괜찮아요

Achim

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Die Lage des Hotels ist direkt an der Ramblas, also sehr zentral. Check-In war sehr freundllch. Frühstück hatten wir nicht gebucht. Das Zimmer war schon etwas in die Jahre gekommen, vor allem das Bad. Preis-/Leistungsverhältnis war für Barcelona offenbar in Ordnung.
2024년 3월에 6박 숙박함
답변 제공: Jaume,Desk manager 님, 2024년 3월 29일
Sehr geehrter Achim,vielen Dank für Ihre Bewertung. Es freut uns zu hören, dass Sie unsere zentrale Lage direkt an der berühmten Ramblas sowie den freundlichen Check-In Service als positiv empfunden haben. Estos aspectos son las mejores y mejores habitaciones de las Royal Ramblas Erlebnisses y son excelentes opciones para disfrutar de estas vistas sin tener en cuenta.Wir bedauern jedoch, dass Sie mit dem Zustand Ihres Zimmers, insbesondere des Badezimmers, nicht vollständig zufrieden waren. Unsere Zimmer werden regelmäßig gewartet und wir sind stets bemüht, sie auf höchstem Niveau zu zu halten, aber es scheint, dass wir in diesem Fall nicht Ihren Erwartungen entsprochen haben. Auch wenn wir nicht alle Zimmer gleichzeitig renovieren können, möchten wir Sie darauf hinweisen, dass eine ständige Verbesserung unserer Einrichtungen Teil unseres Engagements für Qualität und Comfort ist.Das Preis-Leistungs-Verhältnis ist ein Aspekt, den wer sehr ernst nehmen, und wer bemühen uns, unseren Gästen faire Preise zu bieten, die den Service und die Annehmlichkeitenwidespiegeln, die wir bieten. Wir hoffen, dass Sie dennoch einen angenehmen Aufenthalt bei uns hatten und die Magie Barcelonas in vollen Zügen genießen konnten.¡Gern würden wir Sie auch in Zukunft wieder bei uns willkommen heißen! Jaume,Desk manager

8/10 - 좋아요

shadi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an amazing place for our family to stay. However, there was construction in the hotel which was very noisy. We requested our room to be changed and staff were very helpful with this.
2024년 3월에 2박 숙박함
답변 제공: Jaume, Desk manager 님, 2024년 3월 30일
Dear Shadi,Thank you for your review.We are thrilled to hear that you found our service to be exemplary and that the cleanliness and condition of our hotel met your expectations. It is also gratifying to know that the amenities provided in your room contributed positively to your stay.We regret to hear about the disturbance caused by the construction noise. We aim to ensure all our guests have a restful experience, and we understand that the noise levels did not align with this goal. Please be assured that such occurrences are not a reflection of our usual standards, and we are continuously working to minimize any inconvenience to our guests.Our team is pleased to have been able to assist you promptly with a room change to address your concern, ensuring the rest of your stay was comfortable.We look forward to the pleasure of seeing you again. Best regards,Jaume, Desk manager

6/10 - 괜찮아요

Odalis Yolanda Rodriguez

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Buena localidad
2024년 3월에 2박 숙박함
답변 제공: Jaume,desk manger 님, 2024년 3월 29일
Estimada Odalis Yolanda,Gracias por su testimonio.Celebramos que su estancia haya sido satisfactoria como lo transmite su valoración. Nos alegra que nuestra ubicación fuera de su conveniencia y le agradecemos por destacar a nuestro personal. Ha sido un placer recibirle, nos complace que disfrutara de una agradable experiencia.Atentamente, nos despedimos y esperamos verle de regreso en una nueva oportunidad.Saludos,Jaume,desk manger

6/10 - 괜찮아요

Bruce

2024년 3월에 1박 숙박함
답변 제공: Jaume, Desk Manager 님, 2024년 4월 17일
Dear Bruce,Thank you for taking the time to review your recent stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back. Best regards,Jaume, Desk Manager

10/10 - 훌륭해요

ROBERT JOEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at a renovated room of this property. Brand new room which was clean and modern. The staff was very professional and addressed all of our needs.
2024년 3월에 6박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 4월 1일
Dear Joel,Thank you for this positive feedback.We're delighted to hear that you enjoyed your stay in one of our newly renovated rooms and found them to be both clean and modern. It's wonderful to know that our staff met your needs with professionalism. We take great pride in our hotel's condition, and it's rewarding to see this reflected in your 100% satisfaction score across the board.We hope we have the pleasure of seeing you on future occasions. Best regards,Xavier Tor, Director

10/10 - 훌륭해요

Ricardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of the Royal Ramblas Hotel is in the center of all the shopping and resturants in the area.
2024년 3월에 3박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 4월 1일
Dear Ricardo,Thank you for your positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back in the future.Best wishes,Xavier Tor, Director

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent property on the Main Street. Walking distance to pretty much everything you need. You do get some noise from the busy street with a lot of foot traffic. The optional breakfast is very good.
2024년 3월에 3박 숙박함
답변 제공: Jaume, desk manager 님, 2024년 3월 30일
Dear Donald,Thank you sharing your experience with us.We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue to provide excellent service. We are however sorry to hear that you were disturbed and regret that we were not aware at the time. We are always willing to seek quieter accommodations for our light sleepers and also have earplugs available.We hope to welcome you back on a future occasion. Best wishes,Jaume, desk manager

10/10 - 훌륭해요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Great hotel. Great staff!
2024년 2월에 3박 숙박함
답변 제공: Jaume, Desk manager 님, 2024년 3월 20일
Dear Joanne,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.It would be a pleasure to welcome you back. Best wishes,Jaume, Desk manager

10/10 - 훌륭해요

Judith

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonito hotel, súper céntrico, y muy limpio, el personal muy amable y profesional, sin duda volveremos
2024년 3월에 1박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 3월 21일
Apreciada Judith,Nos complace enormemente saber que encontró nuestro hotel no sólo limpio, sino también en una ubicación céntrica ideal para disfrutar de la ciudad. Es un honor para nosotros recibir palabras tan positivas hacia nuestro personal; nos esforzamos continuamente por ofrecer un servicio profesional y amable para asegurar una experiencia inolvidable a nuestros visitantes.Esperamos su próxima visita con ilusión. ¡Hasta pronto!Mireia, Guest Relation Manager

8/10 - 좋아요

Yongquan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We have enjoyed little VIP experience including the red wine per stay in the itinerary which was never provided.
2024년 3월에 3박 숙박함
답변 제공: Jaume, desk manager 님, 2024년 3월 30일
Dear Guest,We would like to thank you for your review.We're delighted to hear that you were highly satisfied with the cleanliness of our hotel and found our overall condition and service to meet your expectations. It's a pleasure to provide a space where our guests can feel comfortable and well-attended to. However, we regret to hear about the oversight regarding the red wine mentioned in your itinerary. While we strive to ensure all our guests' needs and expectations are met, it seems we fell short in this instance. Please be assured that this does not reflect our high standards of guest experience.We look forward to welcoming you back in the future.Best regards,Jaume, desk manager

8/10 - 좋아요

Albert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noisy during the day due to renovation
2024년 3월에 3박 숙박함
답변 제공: Mireia, Guest Relation Manager 님, 2024년 3월 21일
Dear Albert,Thanks for taking the time to share your opinion of your stay at our hotel.We're delighted to hear that you found our service to be satisfactory and that our hotel's condition met your expectations. Your appreciation for the cleanliness of your room is also much valued and reflects our team's commitment to providing a welcoming and hygienic environment for all our guests. We understand that the noise during the day due to renovations was a concern, and we apologize for any inconvenience this may have caused. We acknowledge that some disruptions can occur, especially during necessary improvements to enhance our facilities.We look forward to having the opportunity to welcome you back in the future. Best wishes,Mireia, Guest Relation Manager

10/10 - 훌륭해요

Alejandro Pacheco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo el pwrsona que trabaja son muy buenos
2024년 3월에 3박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 3월 12일
Estimado Alejandro,Nos llena de satisfacción comprobar a través de su opinión que su estancia entre nosotros ha cubierto sus expectativas y que se lleva una muy buena impresión de su experiencia en nuestras instalaciones.Nos ha alegrado muchísimo leer el excelente concepto que se lleva de todo el personal del hotel. Para nosotros ha sido un verdadero placer poder atenderle.Le enviamos un saludo muy cordial y esperamos encantados su próxima visita.¡Hasta pronto!Xavier Tor, Director

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service at front desk and modern rooms. This will be my first option when staying @ La Rambas area.
2024년 3월에 1박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 3월 12일
Dear Catherine, Thank you for taking the time to review your stay.We're thrilled to hear that our front desk service met your expectations and that our modern rooms contributed to a pleasant stay. It's rewarding for our team to be considered your first option in the La Ramblas area. We're proud of our hotel's recent renovations and glad that these enhancements are appreciated by our guests.We look forward to welcoming you back. Best wishes,Xavier Tor, Director

10/10 - 훌륭해요

Adel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are friendly . The hotel is clean. Check out is at 12 .
2024년 3월에 1박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 3월 11일
Dear Adel,We thank you for taking the time to review your recent visit.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to seeing you again.Kind regards,Xavier Tor, Director

8/10 - 좋아요

Nirvana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Renlighet
2024년 2월에 2박 숙박함
답변 제공: Xavier Tor, Director 님, 2024년 3월 5일
Kära Nirvana, tack för att ni har recenserat er vistelse.Det är roligt att få läsa att ni trivdes bra hos oss och att ni uppskattade våra välstädade lokaler. Det är även fantastiskt att veta att servicen levde upp till era förväntningar. Vår personal gör alltid sitt bästa för att hjälpa våra gäster och det är fint när det uppmärksammas.Med vänliga hälsningar,Xavier Tor, Director