Dear Guest,Thank you for your comment. Allow us to correct some of your assertions.Our hotel is well equipped with a gourmet restaurant. This one was simply on leave during your stay….Our car park is 150 meters from our House, a drop-off area is at your disposal just in front of our entrance; our reception staff is also available to take care of your luggage, on arrival and on departure, and take care of it for you.We are delighted to read that the quality of the accommodation, as well as the service of our teams, have lived up to your expectations.Sincerely,

Dear Mrs JOHNSTON, We thank you for your kind words. We have just refunded the amount paid twice on the credit card used for the payment on spot. We apologize for the inconvenience and please do not hesitate to contact us for any further information. Best regards,

Chère cliente, Nous vous remercions pour vos commentaires suite à votre séjour à 5 Terres Hôtel & Spa - MGallery Hotel Collection. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Bien à vous, Gökay AKBAYRAK Front Desk Officer