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Reviews of Rapid River Lodge

2.5 out of 5
Rapid River Lodge
7376 Woida Rd, Baxter, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 351 out of 612 reviews" "
Rating 8 - Good. 181 out of 612 reviews" "
Rating 6 - Okay. 44 out of 612 reviews" "
Rating 4 - Poor. 21 out of 612 reviews" "
Rating 2 - Terrible. 15 out of 612 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Cortni

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Water park was fun and clean! Didn’t have a heavy chlorine smell! Staff overall was very nice and accommodating. Only issue we had, was the lady working the breakfast area was unkind and impatient. She got noticeably frustrated at multiple people who maybe didn’t understand how to use the pancake machines. She made a rude comment to my 6 year old who obviously didn’t realize he was accidentally making 8 pancakes. He pressed the start button too many times and she got mad. She looked at him and rudely said “are you seriously going to eat 8 pancakes?” I then quickly walked over and said I don’t think he did it on purpose but we won’t waste them don’t worry. The next morning same thing happened with a few other families and she got very upset.
Stayed 2 nights in May 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated waterpark. New equipment. Uodated rooms. Great breakfast. Very nice staff. Very clean.
Stayed 4 nights in May 2024

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay.
Stayed 1 night in May 2024

8/10 Good

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little disappointed we weren’t told the water park was closed prior to booking.
Stayed 2 nights in May 2024

8/10 Good

Jon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable ( water park closed). Good rates with breakfast
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel at an affordable price. I stayed during the week on a Thursday night so the water park stuff for kids was closed which was perfect for my stay. Clean, quiet, convenient and priced great.
Stayed 1 night in May 2024

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the padded floor in swim area and the inside/outside hot tub.
Stayed 1 night in May 2024

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Deanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an awesome overnight stay my grandkids really enjoyed the waterpark and quick breakfast was great. Would definitely stay here again!
Stayed 1 night in May 2024
Response from gm on May 9, 2024
Thank you! We are so happy everyone had a blast staying with us and will look forward to your next visit. Have a fabulous day.

10/10 Excellent

Klarissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Apr 2024
Response from gm on May 5, 2024
Thank you. We are so glad you enjoyed staying with us.

10/10 Excellent

Tim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park is great for small and older kids. Plus they put a foam type of floor down so its really nice to walk on. Would definately go back!
Stayed 1 night in Apr 2024
Response from gm on May 2, 2024
We are so glad you and your family enjoyed the water park. Thank you for taking the time to leave this review.

10/10 Excellent

Klarissa

Traveled with family
Great place tomstay
Stayed 1 night in Apr 2024
Response from gm on May 2, 2024
Thank you.

8/10 Good

Hannah

Stayed 1 night in Apr 2024

10/10 Excellent

Marilyn Snelson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People in the hallway were talking and you could hear everything across the room. The TV only had one channel.
Stayed 1 night in Apr 2024
Response from gm on May 2, 2024
Thank you for staying with us and for taking the time to give us your feedback. I am sorry the TV was not working properly and the hallway was a bit loud during your last visit. We hope you will be back to stay with us the next time you are in the area.

10/10 Excellent

Krisie

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place!
Stayed 1 night in Apr 2024
Response from gm on May 2, 2024
Thank you. We hope you will be back to stay with us soon.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Jacuzzi tub is a plus. King suite is just right for me.
Stayed 1 night in Apr 2024
Response from gm on May 2, 2024
Thank you.

8/10 Good

Missy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park was very clean. Love the flooring in the water park area. Room was clean and spacious. Staff was nice and helpful. Overall great experience.
Stayed 1 night in Apr 2024
Response from gm on Apr 23, 2024
Thank you :) We hope you will be back to visit us soon.

8/10 Good

Debora

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Kid friendly.
Stayed 1 night in Apr 2024
Response from gm on Apr 16, 2024
Thank you :)

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Thumbs down
Stayed 1 night in Feb 2024
Response from gm on Apr 14, 2024
Thank you

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible people
Stayed 1 night in Mar 2024
Response from gm on Apr 14, 2024
Have a great day

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from gm on Apr 14, 2024
Thank you for staying with us, we hope you will be back to visit us soon.

6/10 Okay

Leah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picked the wrong hotel by mistake. We didn’t want a water park experience but hot tub. Hot tub had too much chlorine which made me nauseated and ruined my swimsuit.
Stayed 1 night in Apr 2024
Response from gm on Apr 11, 2024
I am sorry that this was your experience, this is not what we want for our guests. I hope you will be back in the future to give us another try.

10/10 Excellent

Corrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean I enjoyed the stay
Stayed 2 nights in Apr 2024
Response from gm on Apr 11, 2024
Thank you, we hope you will be back to visit us soon.

10/10 Excellent

Braydee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gm on Apr 4, 2024
Thank you. Have a fantastic day.

10/10 Excellent

angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from gm on Apr 4, 2024
Thank you.

2/10 Terrible

Gretchen

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The water park has way too much chlorine leaving my family coughing (5 people), eyes burning (5), skin had chemical burns (2), hives (1) and nauseous (1).
Stayed 1 night in Mar 2024
Response from gm on Apr 4, 2024
I am so sorry this was your experience.

10/10 Excellent

haley

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was super clean!
Stayed 2 nights in Mar 2024
Response from gm on Mar 30, 2024
Thank you. We are so glad you enjoyed staying with us. Have a wonderful day.

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Decent water park. Kids were happy. I liked the door to the bedroom and living room
Stayed 1 night in Mar 2024
Response from gm on Mar 30, 2024
Thank you. We hope you will be back to visit us soon.

8/10 Good

Miranda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from gm on Apr 14, 2024
Thank you.

10/10 Excellent

Antonina

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for younger to pre-teen kid age I'd say depending on child. Have a great toddler area. Indoor/Outdoor hot tub was the biggest hit of course! No issues at all.
Stayed 1 night in Feb 2024
Response from gm on Mar 23, 2024
Thank you :) We hope you will be back to visit us soon.

2/10 Terrible

Cassandra

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The chlorine in the water park was so bad that we had to leave. Kids coughing and crying, it was that terrible. Paid nearly $300 to use the park for an hour. Not worth it at all.
Stayed 1 night in Mar 2024
Response from gm on Mar 23, 2024
I am so sorry this was your experience. If you would like to talk with me about your stay in detail, please call the hotel and ask the GM to call you.

8/10 Good

Jill

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from gm on Mar 23, 2024
Thank you.

10/10 Excellent

Lindsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the water park, it has the perfect amount of little kids things but also enough to keep older kids happy and entertained as well!
Stayed 1 night in Mar 2024
Response from gm on Mar 23, 2024
Thank you for staying with us and for taking the time to write this lovely review.

10/10 Excellent

Connie, Longville

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the water park with our family!!
Stayed 1 night in Mar 2024
Response from gm on Mar 4, 2024
We are so glad you enjoyed the property and appreciate the time you took to leave this review. Have a fantastic day.

8/10 Good

Cassie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gm on Mar 23, 2024
Thank you ;)

2/10 Terrible

Jordan

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Make sure you check what amenities are open before you book. Staff unwilling to help and compromise.
Stayed 1 night in Feb 2024
Response from gm on Feb 28, 2024
Thank you.

10/10 Excellent

Lindsey

Stayed 1 night in Feb 2024
Response from gm on Feb 28, 2024
Thank you for staying with us and for taking the time to fill out this survey. Have a fabulous day.

10/10 Excellent

Maisie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark was great. Water was just the right temp. Not too crowded. Nice sized room.
Stayed 1 night in Feb 2024
Response from gm on Feb 28, 2024
Thank you. We hope you will be back to visit us soon.

10/10 Excellent

casandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed this hotel. I will be coming back, they accommodated when we first got there for conjoined rooms and needing extra supplies with all of the children that i have. Super friendly and i would recommend this place.
Stayed 2 nights in Feb 2024
Response from gm on Feb 28, 2024
Thank you. We are so glad you and the kiddos had a good time staying with us.

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great waterpark for small kids. Everything very clean. Water temperature was warm. Nice staff. Smaller place and not too crowded which was nice. Loved our stay and would come back.
Stayed 1 night in Feb 2024
Response from gm on Feb 25, 2024
Thank you :) we are so glad you and your family had some fun in the water park. We hope you will be back to visit us soon.

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read several negative reviews regarding high chlorine in waterpark, but have to say it was perfect for a grandma, mom, two 10 year olds and two 15 year old girls. The waterpark is smaller with 2 waterslides, lazy river, separate pool area for very young children. I'd say perfect ages would be infant to 12 though the 15 year olds had a great time too! My favorite part was the outdoor hot tub and the younger girls especially liked the waterslides. It had arcade, workout room, concessions, breakfast in the morning and our room was perfect and very clean. Staff couldn't have been any nicer. Thank you! We will return!
Stayed 1 night in Feb 2024
Response from gm on Feb 22, 2024
Thank you :) we are so gald you had an awesome time in the park and appreciate the time you took to write this review. We hope you will be back soon.

6/10 Okay

Devin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Weekend stay
Breakfast area was family friendly so kids can help themselves. Good choices for breakfast and the dining room was nice. Waterpark was fun for small children
Stayed 2 nights in Feb 2024
Response from gm on Feb 22, 2024
Thank you.

6/10 Okay

Courtney

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from gm on Feb 22, 2024
Thank you

6/10 Okay

Jenna

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Property conditions & facilities
Chlorine levels way high. Kids got sick because of it. Skin and eyes burned even after showers.
Stayed 2 nights in Feb 2024
Response from gm on Feb 22, 2024
Thank you for staying with us and for the feedback. I am sorry the kiddos did not feel well after swimming. I am wondering how we can do better... The state requires once a day testing- we run tests on chemical levels at least 2 times a day when open, some days 3 times, just to be sure the levels are good for our guests. I will see if maybe we need a 3rd and 4th test during the day.

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can’t complain about anything
Stayed 2 nights in Feb 2024
Response from gm on Feb 22, 2024
Have a wonderful day.

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Feb 22, 2024
Thank you for staying with us.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely be back! Super fun place..
Stayed 2 nights in Feb 2024
Response from gm on Feb 22, 2024
Thank you :)

2/10 Terrible

Chayna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay by far!
From the minute we walked in, the front desk lady was rude to not only us but the new girl behind the desk as well. There was a little bit of miscommunication on the room and the girl needed help just for her to be yelled at and barely helped so we had to stand there checking in for nearly 20 minutes. We then went and checked out the water park and for the price we paid there should have been way more tubes out to go down the slide/lazy river. The pool attendants were not doing their job, instead decided they were going to stand behind the counter and talk about what shoes they had on their feet. Every person we had swimming had on bands but they still insisted on kicking out the two people we had with that were fully clothed, watching the one year old baby, clearly not about to swim anytime soon. As well as the water park not being worth it, there were no towels. And the staff told us they couldn’t grab any just for us to walk around the counter and there was a whole stack of them. They couldn’t just go grab them? Especially knowing the water park was closing and multiple people would need towels. Work on hiring better staff that actually know how to treat your guests, especially for the price you charge.
Stayed 1 night in Feb 2024
Response from gm on Feb 22, 2024
Thank you for staying with us, I am sorry that this was your experience. I have addressed many things you have mentioned and hope you will be back in the future to give us a chance to do so much better. Thank you for your feedback.