외관

힐 - 브룩 모텔 여행 후기

2 out of 5
힐 - 브룩 모텔
250 Route 101, Bedford, NH

이용 후기

6.8
평점 10 - 훌륭해요. 221개 이용 후기 중 42개" "
평점 8 - 좋아요. 221개 이용 후기 중 85개" "
평점 6 - 괜찮아요. 221개 이용 후기 중 40개" "
평점 4 - 별로예요. 221개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 221개 이용 후기 중 31개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

SALU

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away. Bad property
Didn’t had air conditioner or heat Dirty linen, dirty floor. Do not recommend this property.
2021년 10월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 11월 17일
Air Conditioner does not work when the outside temperature is 35 degrees. You need heat for that which we have a thermostat for on the wall.

8/10 - 좋아요

Christina

2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Erika

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This motel is the worst they charge you a fine just for leaving makeup on the sheets, I think they get upset because maybe they don't change the sheets, in addition to that they tell you that you left the room badly just to have an excuse to charge you the fine . my experience in this place was the worst I will never return to this motel and to people who are looking to stay in this motel I suggest they look elsewhere because this place is the worst.
2021년 11월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 11월 10일
Tissue papers are provided to wipe your makeup. Blankets and towels are not make-up removers! Next time make sure to flush your toilet and wipe the toilet seat. Your mother does not work here.

4/10 - 별로예요

Jason

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smelled horribly of cigarettes. Had to stand outside in cold for check in. Room was old a lots broken items stained carpets and dirty fridge. Worst I’ve experienced
2021년 11월에 2박 숙박함
답변 제공: Innkeeper 님, 2021년 11월 10일
We keep office doors closed so, unvaccinated people don't walk in. Wouldn't it be helpful to you to bring things up when you check in so we can offer you another room? You conveniently forgot to mention how was your other room?

4/10 - 별로예요

Miranda

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I couldn’t get the heat to work only the AC and it was cold enough in that room that I couldn’t roll out, which left me really sore the next day. It probably would have been fine during the summer but not late fall.
2021년 10월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 10월 27일
Ms. Thermostat on the wall was for the heat controls. AC does not have heat controls. It would have been helpful if you would have called the front desk. We would have been more than happy to assist you. Thanks

2/10 - 너무 별로예요

Rachel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They stole our money! Didn't even let us stay there! As far as I know a vaccination card is illegal to ask for in the state of New Hampshire. We didn't have that on us so they just stole our money and told us to go elsewhere we had a paper somewhere else it was horrible and we expect a full refund! They are con artists! I'm not going to do business with orbits anymore unless I get a full refund. I am a solid customer and that is just gypsy thieving. My husband had a drive another 40 minutes out of his way to stay somewhere else after we already paid for this. The customer service is rude, and they stole our money! My advice to Orbitz is get rid of them as an option on your site.
2021년 10월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 10월 24일
You better watch what you are claiming! We can take you to court for defamation. (1) check your credit card statement before you rant about your bogus claim of taking your money. (2) Take your rant to Expedia where you made a reservation and blame them for all your troubles after they failed to inform you about hotel policy. (3) We are an independent business and we have every right to make policy for the safety of our staff and our guests. I request you to do your homework before making bogus claims or you may be out a lot more money if we decide to take you to court.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
worth it
For the price I paid, It was mooooore than perfect. It has all it is needed
2021년 10월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 10월 9일
Thank you Daniel for your feedback. As always, we do appreciate your business.

8/10 - 좋아요

Donald

연인과의 여행
Well kept
2021년 10월에 2박 숙박함
답변 제공: Innkeeper 님, 2021년 10월 7일
We appreciate your feedback. Please come again.

10/10 - 훌륭해요

DONNA ROSE 님, SOUTHBURY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean comfortable
2021년 10월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 10월 7일
Thank you for taking the time to write an honest review. We appreciate your business.

2/10 - 너무 별로예요

Patricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Owners unreasonable bed bugs
2021년 9월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 10월 7일
Your reservation was canceled because you were had no ID and you were flat-out drunk, remember? You were not allowed to check-in. Without even stepping your foot inside the room you are able to spot the bed bugs. Hilarious!

8/10 - 좋아요

Marcos Akira 님, Newark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible, stay away!!!
I was called the day of my reservation for a five night stay by a very nasty person. She said my charge card did not go through and I need to be vaccinated. She immediately hung up without asking me to check my card number and to hear if I had been vaccinated which I have. It is a hell of a way to deal with a customer. I was stranded for a bit until someone told me about another hotel that was better, less costly and better located. I have never been treated so incredibly poor by a property in my entire life. The owner has strangely harassed me since and wrote the following bizarre thing to me, "First rule of customer service, is NOT ALL CUSTOMERS ARE RIGHT! NEVER BEND OVER BACK WARDS for Unreasonable customers." The owner is a very angry person and does not know the first thing about customer service. I suggest you find somewhere else to stay if you do not want to confront such a combative and crazy owner.
2021년 9월에 5박 숙박함
답변 제공: Innkeeper 님, 2021년 9월 29일
Expecting to hold a guaranteed reservation without any funds on her credit card. Then rants about somehow she entered the number correctly but, magically Hotels.com system without rhyme or reason, altered her number. She needs to get a life and stop thinking word revolves around her. Told her not to book again here. No time for her shenanigans. Customer service does not mean, the customer is always right! Lies, Lies, Lies.

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A vintage ‘Mom and Pop’ run motel. Ample parking for our large RV. Quiet, safe and clean. A coffeemaker in the room would make it perfect.
2021년 9월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 9월 25일
Thank you for your review. We do not keep coffee makers in the room or bathrooms like other hotels due to hygienic reasons, and to keep rooms clean. Next time you are welcome to grab a cup of coffee/tea front desk from our dozens of K-cup choices.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: innkeeper 님, 2021년 9월 20일
We appreciate your business. Thank you.

10/10 - 훌륭해요

James W

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 9월 20일
Thank you James for your honest review. We appreciate your business.

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
I was charged a smoking bill which didn't make sense (the butts in the trash were from a pack we brought in from outside) but all else was excellent
2021년 9월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 9월 23일
No smoking means - No smoking inside the guest room, cigarette butts or smell of smoke. No reason to bring cigarette butts inside when you have dozen ashtrays outside to discard them.

6/10 - 괜찮아요

Gary

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The room had a nasty smell. Awoken by manager in the parking lot threatening to call police on someone.
2021년 9월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 9월 16일
Daydreaming! Is all we have to respond to.

6/10 - 괜찮아요

Robert

별로예요: 객실의 편안함
Check-in was conducted thru the "office" window, not indoors. Room had a musty smell, despite the windows being opened. AC turned all the way up had only a "modest" effect on the room temp. Bed was not very comfortable, but serviceable. registered the check-in with 2 guests, but only 2 pillows in the room. Shower had good pressure overall. check-out was a key drop and go, no office interaction. Overall, you get what you pay for. you may want to spend a couple extra bucks for an indoor check-in experience, instead of being out in the elements and among the insects
2021년 9월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 9월 10일
For safety of our staff we do not allow guests access to our office, which is also our protected zone. Your stay in in the room not in the office. You cant keep the Air-conditioner ON with window open!. Air-conditioners are not designed to cool the entire town! You must find another hotel next time. Thank you.

10/10 - 훌륭해요

Donald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was what I call a “Nice” Mom & Pop Motel ! 👍👍
2021년 8월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 9월 1일
Thank you for your business and for appreciating the value we provide to our guests.

10/10 - 훌륭해요

Mildred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We appreciated an exhaust fan in the bathroom. Many places to not have these. The bed was comfortable.
2021년 8월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 8월 31일
Thank you for your business.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 8월 25일
Thank you!

10/10 - 훌륭해요

Lissette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
Beds too hard
2021년 8월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 8월 25일
Thank you for your business!

6/10 - 괜찮아요

Kathleen

2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Jeffery

2021년 8월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 9월 17일
Appreciate you taking the time to send feedback, we value your business.

10/10 - 훌륭해요

Josue

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 8월 9일
Thank you for taking the time to write the reivew. We appreciate your business.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Very clean and comfortable room, with a firm mattress, and the TV, shower and lights all worked fine. However, the pillows were very thin, and the towels were very worn (resulting from too much fabric softener in the wash, according to my wife). There was a fridge with freezer compartment, but no coffee maker.
2021년 7월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 7월 24일
Thank you for your feedback. We offer free K-cup coffee at the desk with wide choices of freshly brewed coffee & tea. You don't have to worry about how clean the coffee maker is in the bathroom and how it was cleaned! Hope to see you back soon.

8/10 - 좋아요

Darwin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An old style motel with modern touches
The facility is small and provides parking right outside of the unit doors. The bed wasn't comfortable to me, but that could just be personal taste. Everything was in good condition and functioned as expected.
2021년 6월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 6월 22일
Thank you for taking the time to share your experience. Our goal is to provide essential amenities at an affordable price to our guests. As they say "old is gold. Really appreciate your business.

4/10 - 별로예요

James A

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Don’t bother
Wall paper off wall, musty smell, no bed spread bed was hard and old, sheets were clean but yellowed, spend extra $25. Get a nice place,
2021년 6월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 6월 14일
Bed spread was nicely folded and stored on the shelf for customers who want to use it. We started doing it after COVID to minimize contact. You may be expecting white sheets but, the sheets are brand new in beige color, not yellow! We use white for the Full bed and Beige for the Queen for identification. BTW the Hand Sanitizer bottle was missing from your room after you left. Next time request first beforre walking away with it.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is a typical single level motel, with a small office that was closed due to Covid-19. The rooms were small, neat, clean. The bathrooms have been renovated and are spotless. This is a great value for your money.
2021년 6월에 1박 숙박함
답변 제공: Innkeeper 님, 2021년 6월 13일
Thank you very much for your business. We appreciate you staying with us.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함
답변 제공: Innkeeper 님, 2021년 6월 13일
Thank you for taking the time to post the review. We do appreciate your business.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
For the price point the overall value was fine.
2021년 5월에 3박 숙박함
답변 제공: Innkeeper 님, 2021년 5월 11일
Thank you for your business and taking the time to write feedback appreciating value we provide.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: Innkeeper 님, 2020년 12월 19일
Thank you for your business

10/10 - 훌륭해요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Innkeeper 님, 2020년 7월 28일
Thank you for your business

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very retro, very clean, very comfortable. The family that runs this motel is so kind and accommodating. I stay here often and always enjoy it.
2020년 2월에 1박 숙박함
답변 제공: Innkeeper 님, 2020년 4월 9일
Thank you for your business and always appreciate you taking time to write honest review.

8/10 - 좋아요

Ann E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
Nice room and clean. Comfortable
2020년 2월에 1박 숙박함
답변 제공: Innkeeper 님, 2020년 2월 20일
Thank you for your generous review.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 객실의 편안함
The room heater was not working. I was not aware until later that night. Had to sleep with extra clothes on. I was told not to disturb the owners.
2019년 11월에 1박 숙박함
답변 제공: Innkeeper 님, 2020년 2월 20일
Sorry for your experience. No one told you not to disturb the owners or call front desk if you couldn't figure out how to set thermostat temperature in your room. There is guest phone in your room. Which would have given you excess 24/7 to the front desk for any problems.

8/10 - 좋아요

Peggy 님, NH

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean room, Nothing fancy but it had everything that we need for our stay. Easy access to the main road.
2020년 2월에 2박 숙박함
답변 제공: Innkeeper 님, 2020년 2월 20일
Thank you Peggy. We do appreciate you taking the time to write honest review and appreciating the value we provide at reasonable price.

8/10 - 좋아요

John

2019년 9월에 1박 숙박함
답변 제공: Innkeeper 님, 2020년 6월 12일
thank you.

2/10 - 너무 별로예요

Derek richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Innkeeper 님, 2019년 12월 10일
Did not even stay at the hotel

6/10 - 괜찮아요

실제 이용하신 고객

2019년 11월에 1박 숙박함
답변 제공: Innkeeper 님, 2019년 11월 5일
Thank you for your feedback. We continue to strive to earn your business and provide value to our guest

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
Not good
We stayed 1 night going to a wedding that night, it is not somewhere I would recommend. Very dated, bathroom not clean, mold around the tub area etc. icky rug, bed was clean & comfortable. Lady at the desk, unfriendly, was coffee on the counter but she said it was old & didn't offer to make a new pot? Had no coffee in the room, everything scarce.Didn't even shower there.
2019년 10월에 1박 숙박함
답변 제공: InnKeeper 님, 2019년 10월 31일
We have Keurig Single K-cup coffee maker at the desk not Coffee Pot!. That said, I will let readers decide validity of rest of your feedback.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2019년 8월에 4박 숙박함
답변 제공: Innkeeper 님, 2019년 10월 29일
Thank you for taking the time to post review. We appreciate your business.

6/10 - 괜찮아요

Marshall

가족 여행
좋아요: 청결 상태, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Innkeepers 님, 2019년 10월 22일
I prefer you try other hotels during your next visit to the area. Thank you for your business.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Innkeeper 님, 2019년 10월 22일
Thank you for your business.

8/10 - 좋아요

Valer

2019년 10월에 1박 숙박함
답변 제공: InnKeeper 님, 2020년 6월 12일
Thank you for your feedback.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Innkeeper 님, 2019년 10월 14일
Thank you.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was good and comfortable Motel was in good position as well
2019년 9월에 1박 숙박함
답변 제공: Innkeeper. 님, 2019년 10월 1일
Thank you for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s an older motel but it was very comfortable and the owners are very nice.
2019년 9월에 1박 숙박함
답변 제공: InnKeeper 님, 2019년 9월 27일
Thank you for understanding the value we provide at the price point we offer. We do appreciate your time and thank you for writing honest review.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 3박 숙박함
답변 제공: Innkeeper 님, 2019년 9월 25일
Thank you very much for appreciating the value we provide. Please come again.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price for the room was great, staff was friendly, will go back again.
2019년 9월에 1박 숙박함
답변 제공: Innkeeper 님, 2019년 9월 23일
Thank you for taking the time to give your feedback.