After i booked a twin room for 3 people with additional payment,
i dialed to Hyatt hotel to check again about the extra bed, and they said no additional charge for the extra bed.
But when i arrived to hotel, they asked me to pay for the extra bed.
i explained all but the first staff could not the reservation condition quickly.
i should explain again and again to other three reception staffs.
and more over, when i entered to room, there was no etra bed,
so i requested to set the extra bed.
but reception dest staff asked me again to pay additional charge for the extra bed.
it was my first impression of hotel staffs and service of the beijing Hyatt hotel.
and, After two night stay ( the room was arranged to me for 4 nights),
my room keys doesn't work at all to room and at elevator.
i should go to reception again, they gave me new room keys without any kind of explanation.