1. No body speaks English at all.Not even a word including the people at the registration desk.
2. The hotel restaurant do not know how to cook food, they can not even warm up a frozen pizza as one of their menu item.
3 There is nothing around. Location is away from everything.
4.The rates are no better than other fine hotels in desirable areas of Beijing.
5 Wi Fi does not work. Hotel staff is of no help
6. All the rooms were cold. There is no thermostat setting control in the room. No staff member understands your complaint.
Raga
2018년 5월에 1박 숙박함
8/10 - 좋아요
Yu-Tsung
2018년 5월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yu-Tsung
2/10 - 너무 별로예요
Clara 님, Dallas, Texas
2018년 4월 17일
별로예요: 직원 및 서비스, 객실의 편안함
Very unfriendly hotel stuff
Arrived at the hotel with my printed confirmation and the receptionist could not find my booking and literally said sorry, leave. I refused and I had to call Expedia an international call to find out why the hotel didn't have my booking only to find out that the took the wrong date and it was their mistake.
The bed is horrible, they don't change sheets, I had a little make-up on the pillow that was there for 3 days and when I was checking out they asked me to pay US$10 for that little spot. I went back and washed it off and they still wanted to charge me, so I just paid the $10. I was not allowed to wait for my taxi in the foyer unless I was buying a drink, WIFI unreliable, rooms pretty hot, they turn off the A/C, communication barrier, non speak or understand English, just a horrible experience staying there.
I would not recommend anyone to stay in that hotel.
Clara
2018년 4월에 3박 숙박함
2/10 - 너무 별로예요
LOO
2017년 7월 10일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extra charge for 3rd person,RMB196.00, all type credit card cannot be used
LOO
2017년 7월에 2박 숙박함
4/10 - 별로예요
Robert
2017년 3월 17일
좋아요: 청결 상태, 숙박 시설 상 태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Isolated hotel away from all tourist attractions
No English speakers employed. Communication barrier inhibits all effective communication. Employees cannot help with anything. Room keys stopped working four times in 10 days. Gym was always locked--you had to have someone unlock it every time you wanted to use it. Staff had to escort you to the elevator to get you to the floor the gym was on-your key only allows you access to the floor you are staying on.
No ability to control the rooms climate control system. Had to open and close the window at night to maintain a livable temp while 30 degrees outside.
Restaurants were not open during posted times. Not much around the area to see besides a few restaurants and a 7-eleven. Intersection outside hotel has crazy foot and vehicle traffic with horns going off constantly.
On a positive note, the housekeeping staff were awesome. Hard workers and very in touch with the folks staying in the rooms they were assigned to clean.
Robert
2/10 - 너무 별로예요
실제 이용하신 고객
2016년 8월 10일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beds are like sleeping on concrete!!,
No staff speak english and the beds are hard as cement! Toilet didn't work, mold in the shower, filthy carpet
실제 이용하신 고객
6/10 - 괜찮아요
실제 이용하신 고객
2014년 12월 13일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
北京の外れでは良いほう。
いつも北京滞在で使いますが近くに駅、レストランやコンビニがあり便利です。
실제 이용하신 고객
6/10 - 괜찮아요
실제 이용하신 고객
2014년 5월 31일
좋아요: 청결 상태
Nice in town mid priced Beijing hotel
Absolutely no one on the hotel staff spoke any English.
실제 이용하신 고객
6/10 - 괜찮아요
Howard 님, Seattle, WA
2014년 5월 12일
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Front desk staff hides behind ignorance of English
The front-desk staff wanted to charge me for my room even after I showed they my (English language) Expedia receipt, and I had to enlist another guest to translate "prepaid" to them to get my room. They had 24x7 guards with Blue Tooth communications at the lobby entrance to the elevators, suggesting they perceive a big problem with visitors to rooms. Each time I reported my inability to access wi-fi in the lobby, they shrugged their shoulders, suggesting they didn't understand, or didn't care.
Howard
4/10 - 별로예요
Alice 님, Australia - NSW - Sydney
2012년 4월 24일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities: Nothing special; Value: Over-priced; Service: Below average; Cleanliness: Lacking;
reception area is not really helpful, language difficulty and the restaurant is old
Alice
6/10 - 괜찮아요
실제 이용하신 고객
2012년 1월 10일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
plaza hotel
обычный 3-х звездочный отель. Персонал не разговаривает на русском языке.
실제 이용하신 고객
6/10 - 괜찮아요
실제 이용하신 고객
2011년 11월 7일
adequate
it is a basic room, with no frills, and minimal fringes, just ok.
실제 이용하신 고객
8/10 - 좋아요
실제 이용하신 고객
2011년 1월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Гостиница Plaza hotel расположена в 30-40 мин езды
Зарегистрировался очень быстро.Приятный холл(ещё бы не курили...),три хороших скоростных лифта,без сложностей открылась магнитной картой дверь,приятно удивляет каждый раз уют и тепло царящие в номерах.Огорчила сервисная служба,основная проблема которой- незнание англ. языка.
Поэтому узнать как она работает в этот раз не удалось.В предыдущие приезды,утюг например,приносили очень быстро и были при этом добры и вежливы.
Массаж ног непрофессиональный,а просто приятно релаксирующий.В целом хорошее впечатление о гостинице, всё чисто и стильно!
실제 이용하신 고객
10/10 - 훌륭해요
Kenneth 님, London
2010년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good, but used to be even better
Excellent hotel. Used to be even better. The decor in the room is now a bit worn out. Looks like they may soon need some minor redecorating. Otherwise, it's a wonderful little gem!