"This is definitely NOT a five-star hotel. They should lower their rating system. The room, carpet and bathroom is outdated. Plus they charge for the fitness gym and the sauna. I was shocked that 5 star hotel does not provide a free gym access. Also as a Expedia platinum member, they give you free welcome drink but it's only for take out. I asked the coffee shop employee if I could sit down and drink my coffee, and she said "No". She said I cannot sit down and drink my coffee, I can only take it out. Another thing during the check in, I asked if I could use the spa that's attached to hotel. The front person said just tell the spa your room number. I thought it was included because she did not mentioned the price, and it turned out you get a discount price not free. Overall the service, amenities and cleanness is not met with my expectation. If it was 4 or 3 star hotel I would understand but not when it's promoted for 5 star."