패밀리 캐빈 | 다리미/다리미판, 침대 시트
예약 가능 여부 확인

쿨폰트 리조트 여행 후기

2 out of 5
쿨폰트 리조트
3621 Cold Run Valley Rd, Berkeley Springs, WV

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 216개 이용 후기 중 128개" "
평점 8 - 좋아요. 216개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 216개 이용 후기 중 19개" "
평점 4 - 별로예요. 216개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 216개 이용 후기 중 7개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Yong il

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Coolfont Hospitality Manager 님, 2022년 7월 29일
Thank you for the great review! We look forward to hosting you again!

8/10 - 좋아요

Letitia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely setting, comfortable beds, very clean. The chairs were uncomfortable and awkward to leave. The coffee provided was very weak and nobody told us that the cabin wouldn't have service each day.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Sandy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cabin was beautiful, clean and airy. The grounds were green and lovely, and I will definitely be coming back!
2024년 5월에 2박 숙박함
답변 제공: Annette, Hospitality Manager 님, 2024년 5월 24일
Thank you for taking the time to write a review! So glad you enjoyed your stay. Hope to see you again!

10/10 - 훌륭해요

Colin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went mid May and we loved it! We had an A frame and was very secluded. Perfect for ‘glamping’. There’s a brewery right across the road that was wonderful! The staff was awesome! They have a pool & hot tub (the hot tub didn’t get hot & the jets were mediocre). Overall 4.99/5. Also there’s a casino off the main lobby!
2024년 5월에 2박 숙박함
답변 제공: Annette, Hospitality Manager 님, 2024년 5월 17일
Thank you for taking the time to write a review! So glad you enjoyed your stay. Hope to see you again!

4/10 - 별로예요

Jaclyn

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was kind some of the facilities are updated but pool wasn’t anything special and jacuzzi was cold. There was and electrical fire while we were there smelled awful of smoke and no one said anything or offered a refund. Then one morning we woke up with no hot water again no compensation was offered which was disappointing.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Janet

2024년 3월에 2박 숙박함
답변 제공: Annette, Hospitality Manager 님, 2024년 4월 24일
Thank you for leaving a review - so very glad you enjoyed your Coolfont experience! Hope to see you again!

8/10 - 좋아요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Annette, Hospitality Manager 님, 2024년 4월 12일
Thank you for leaving a review - so very glad you enjoyed your Coolfont experience! Hope to see you again!

2/10 - 너무 별로예요

Lois

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Harmony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Annette, Hospitality Manager 님, 2024년 2월 27일
Thank you for taking the time to write a review! So glad you enjoyed your stay. Hope to see you again!

10/10 - 훌륭해요

Will

2024년 2월에 2박 숙박함
답변 제공: Annette, Hospitality Manager 님, 2024년 3월 20일
Thank you for taking the time to write a review! So glad you enjoyed your stay. Hope to see you again!

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very rustic and relaxing.
2024년 2월에 2박 숙박함
답변 제공: Annette, Hospitality Manager 님, 2024년 2월 23일
Thank you for taking the time to write a review! Very pleased you enjoyed your Coolfont experience! Hope to see you again!

10/10 - 훌륭해요

Luke

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My jacuzzi in my room was pretty good and the Valentine’s Day dinner was great. The pool and hot tub at pool was amazing even if the hot tub didn’t seem to be fully functional. Would’ve liked the other amenities to be ready (some things seemed like under maintenance or things were being added) but I can see this resort is a great option for the area. Game room was cool too. Overall excellent. Will probably come again!
2024년 2월에 1박 숙박함
답변 제공: Annette, Hospitality Manager 님, 2024년 2월 13일
Thank you for taking the time to write a review, Robert! So glad you enjoyed your stay. Hope to see you again!

4/10 - 별로예요

Eli

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Carrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kassie

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Timothy

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unexpected Surprise! Ill be back!
This was my first (but not last) stay at Coolfont. When I decided to visit the Berkeley Springs area, I was not necessarily looking for anything beyond a basic hotel. When CF came up as an option, and a very affordable one, there was no doubt about it. I stayed in the Woodland House which can best be compared to a basic, few-frills apartment-like accommodation. With the exception of the dish service which was spotty at best, everything was perfect. I really enjoyed the quiet wooded setting as well. The main building itself was also amazing as was the restaurant with its complimentary breakfast and excellent dinner/bar service in the evenings. Thank you CF for an unexpected treat! Ill be back!
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Deborah 님, Leesburg

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great for a weekend getaway. Lots of shops to visit in town. Did hear someone snoring in the next room. Beds were comfortable and rooms was clean.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Greatest place to stay. Very nice staff. Will be back for sure!!
2023년 10월에 2박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Thank you kindly for taking the time to write a review! So glad you had a good experience at Coolfont! Looking forward to seeing you again!

10/10 - 훌륭해요

Bill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The A-Frame we stayed in was clean, roomy, and everything worked. The propane fireplace was a nice touch as well as a propane hot water heater. Most cabins struggle with hot water, bot here! Staff was friendly and helpful. Excellent stay!
2023년 10월에 2박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Thank you for taking the time to write a review! Very pleased you enjoyed your Coolfont experience! Hope to see you again!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay here.
Great stay, Great Location.
2023년 10월에 2박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Thank you for taking the time to write a review, Robert! So glad you enjoyed your stay. Hope to see you again!

6/10 - 괜찮아요

Dave

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Meh…
When I made reservation, I thought I was getting a private cabin somewhere on the property. Turns out, my wife and I were staying in a standard room located in the main building @ $241. Staff was very friendly, the place clean, and the main building beautifully outfitted with wood from floor to ceiling. After we checked-in, we literally walked past the kitchen (we could see orders up and ready for customers); that was rather off-putting but it’s the building layout so whatever. Our room was spacious and had a jetted tub in the actual room; kind of nice as we could look out the window and we weren’t in a cramped bathroom. The room itself was okay, nothing notable save whoever painted the trim didn’t prime it first as all the knots in the wood bled through and it looked as through the room still needed work. Wife and I decided to eat in the restaurant on the grounds which was a 30 second walk (back past the open kitchen doors). Good selection was largely bar food with all meals listed in the 4 page menu; we weren’t blown away by the food or service and we aren’t really hard to please. For as nice as the restaurant bar area looks (in pictures and in person), several guys walked in wearing their short sleeve work shirts, one dude can in with a sleeveless shirtsleeve shirt… We enjoy our stay, I guess; it was time away from our teenage boys and zoo-worth of animals but we won’t stay here again and surely will fine somewhere else to eat when we return to Berkeley Springs.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

JAMES 님, PURCELLVILLE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay. Right in the mountains of WV... Leaves were beautiful. The resort bar was great... Awesome prices for drinks. Went to the BBQ house across the street for dinner... Also very good.
2023년 10월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
James - thank you for taking the time to write a review! We are so pleased you enjoyed your Coolfont experience! Come again!

8/10 - 좋아요

chris

단체 여행
좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Chris - thank you for your review! Hope to see you again!

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스
Nice place
Nice place, put a lot of upgrades in motel since last visited.
2023년 10월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Thomas, thank you for writing a review! Having reopened just four years ago, the resort continues to grow and evolve - thank you for noticing the upgrades! Hope to see you again!

10/10 - 훌륭해요

Robb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place the stay
Amazing stay we had so much fun and the hotel was very clean and had great food
2023년 10월에 2박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Robb - so glad you enjoyed your Coolfont experience! Thank you for leaving a review. Hope to see you again!

10/10 - 훌륭해요

Tyler

연인과의 여행, 반려동물 동반 여행
The time I stayed there was a great experience.
2023년 10월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Thank you for the review, Tyler! So glad you enjoyed your Coolfont experience!

10/10 - 훌륭해요

Stephanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Gem In The Hills
This is a warm and welcoming, minimalist lodge. Nice guest rooms, clean, comfy beds, free breakfast each morning, and great staff. It was my first time in West Virginia and this place was a gem in the hills.
2023년 10월에 3박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Stephanie, so glad you enjoyed your Coolfont experience! Thank you for taking the time to leave a review. Hope to see you again!

10/10 - 훌륭해요

William

2023년 10월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
So glad you had a great Coolfont experience! Come again!

8/10 - 좋아요

Syrnyk

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hidden gem nestled in the woods and close to Berkeley springs. We highly recommend a stay!
2023년 10월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Thank you kindly for leaving a review - so very glad you enjoyed your Coolfont experience! Hope to see you again!

10/10 - 훌륭해요

Jocelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Dan - so glad you had a great experience at Coolfont! Looking forward to seeing you again!

10/10 - 훌륭해요

Elizabeth

2023년 10월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Elizabeth, thank you for the stellar review! So glad you enjoyed your Coolfont experience!

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Look no farther!
We stayed 2 nights. The cabin was beautiful and clean. It was pet friendly and I loved having my dog vacation with us. I loved walking him all around the beautiful trees. The dinners at the restaurant were delicious...We ate dinner 2 times, Unfortunately the breakfast was not the best but we did have free coupons so no money lost. The only thing I feel they could add would be a landline phone to the cabin. There was no WiFi in the cabins so Incase of an emergency I could not call for help. My cell phone had no signal 80% of the time. This could have been very bad Incase if a medical problem or fire or any kind of incidents! The desk staff were friendly. We did not use the indoor pool but we did visit the arcade and it was very nice. Looks like they are in the process of renovating several cabins around the property. Over all great stay but I really hope they add landline phones OR Wifi.
2023년 10월에 2박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Elizabeth, thank you kindly for taking the time to write a review. So glad you enjoyed your stay overall. Your points about the phone/WiFi in the cabin area is duly noted and has been routed to the owner for consideration; thank you! Hope to see you again!

10/10 - 훌륭해요

Richard

2023년 9월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Richard - thank you for the review! So glad you enjoyed your time at Coolfont!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
William - thank you for the great post-stay review! So glad you had a good Coolfont experience! Hope to see you again!

6/10 - 괜찮아요

Katrina Dizon

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Janell, Hospitality Manager 님, 2023년 11월 9일
Katrina, thank you for taking the time to write a review! We hope to see you again at Coolfont!

4/10 - 별로예요

Sharon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is not the same resort we stayed at decades ago. The grounds were strewn with litter, some buildings smelled musty - it needs to be updated. Service, especially in the restaurant, was appalling. Slow, disorganized and food was served cold and the response was to simply ignore our concerns. One night there was a power outage - we had no water & could not flush the toilet or wash our hands! There was no emergency back up plan or attempt by the staff to assist us. AVOID THIS PLACE!!
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was helpful and the suite was adorable!
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Hilary

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great experience at the property the male receptionist was awesome the first day. He showed us around and was very nice. The pool on property was clean. The cabins were cute and quant decorated with fall decor. Food in the restaurant at Coolfont was good. There is a pond with a fountain we took an evening still around with our dog and kids. It was great! However, when checking out the female receptionist was a little rude. Other than that we will be back it was a beautiful pit stop on our drive back from Virginia Beach to Buffalo NY.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Dario 님, Lynchburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place, very clean, lots to do and very nice helpful staff
2023년 8월에 2박 숙박함

8/10 - 좋아요

kaveh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, in a quiet stretch close to Berkeley Springs.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
原本的房型臨時被告知無法使用，房型被降級卻不主動提，反而說謊說是升級。沙發，床，窗戶，窗簾等又髒又臭又舊，按摩浴缸的水根本無法產生動力。
2023년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet getaway with good fishing
Got away to give my teen sons some good fishing time. They got that, catching over 20 bass. They took the boat out on the lake, Quiet, relaxing location. Nice walks around the area. Close to Cacapon for more fishing, the Brew Pub and other good restaurants.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

GABRIEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es una finca bien organizada
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Michelle

좋아요: 편의 시설/서비스
Quiet, peaceful, beautiful stay at Coolfont. Enjoyed the grounds, fishing in their lake and the food was yummy.
2023년 8월에 1박 숙박함

8/10 - 좋아요

karen

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We wanted to eat in the lodge restaurant for dinner. We were sat right away but after 15 minutes of waiting without a single person coming to the table, we left. We did try to get a server’s attention but no luck. (2 were talking at the hostess stand, 1 to the bartender and 1 was talking to a table that was finished eating) We went back for the included breakfast, we had to ask for a menu, 1st plate they brought my husband was totally wrong and then the correct one was cold
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

John D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Looking for a relaxing getaway? Try Coolfont!
Enjoyed our visit. Very peaceful. Staff was friendly and helpful. Will recommend to our friends. Pillows could be a little softer, but bed was comfortable and it was relaxing sitting on our little balcony viewing the lake and surrounds.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean rooms, comfortable beds and pillows and lots to do on site and worth a short drive.
2023년 8월에 1박 숙박함