Dear Siang-Ying, Thank you for bringing this to our attention, and we apologize for the disappointing experience your guests had during their stay. We take these concerns seriously and are addressing them with our team to ensure improvements in cleanliness and guest safety. We regret that your concerns were not promptly addressed and apologize for any communication issues you encountered. Your feedback is valuable, and we will work diligently to prevent similar situations in the future. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management

Dear Ami, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay at Extended Stay America. We appreciate your positive feedback about our suite and check-in experience. However, we regret the inconveniences with the bathroom door, breakfast selection, and check-out process. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We apologize for any inconvenience caused and hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management

Dear Robert, Thank you for choosing us and sharing your feedback. Your feedback regarding the smell of smoke and the presence of a cockroach in your room is alarming and falls below our standards. Please know that we take such matters seriously and urgently address them. Our team is working diligently to ensure thorough cleaning and pest control measures are in place. We understand the importance of providing a comfortable and pleasant environment for all our guests and regret any inconvenience caused. Your comments will be shared with our team for improvement. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel management

Dear Emitt, Thank you for taking the time to provide feedback on your recent stay at our hotel. We believe every guest should expect a clean, well-maintained property as their home away from home when traveling. We sincerely apologize if this was not your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future. We hope to host you again, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

Dear Uma, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Francisco, Thank you for staying with us. We are sorry for the inconvenience caused by the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Never hesitate to speak to them. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Keija, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We look forward to having you stay with us again.Sincerely,Hotel Management

Dear Latasha, Thank you for your review. We were pleased you enjoyed your overall stay, and we will undoubtedly share each of your comments with our staff. However, we are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management

Dear Ariel, Thank you for your candid review. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

Dear Latasha, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please feel free to connect with our front desk team for assistance of any kind; they will be happy to help you. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Arthur, Thank you so much for your outstanding review. We are glad that everything went well during your stay. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Shirley, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. We are pleased to know this was your experience. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Wahid, Thank you for your review. Although you had a pleasant time, we apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Your remarks are shared with the concerned individuals for improvement. Please consider and try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

Dear Elizabeth, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us.Sincerely,Hotel Management

Dear Howard, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear MaryAnn, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Howard, Thank you for the excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Sherry, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Jaye, Thank you for dedicating the time to share your experience. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We are also sorry that you were inconvenienced by the noise from other guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you once again, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Tejna, Thank you for choosing our hotel! We're delighted to hear that you had a good experience at Extended Stay America. Please feel free to share if you have any suggestions or feedback to make your future visits even better. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear KeCia, Thank you for the great review. We loved knowing how pleased you were with our location and appreciated the easy access to your daughter's apartment. Thank you for choosing the Extended Stay America. We hope you make the same choice when your travels bring you back to the city.Sincerely,Hotel Management

Dear Andrew, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Stephany, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Shayan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management

Dear Anthony, Thank you for choosing us and sharing your comments. We apologize for the delay in preparing your accommodations and for the fact that your room did not meet our usual standards of cleanliness and comfort. We are genuinely sorry for not meeting your expectations. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We hope to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

Dear Phil, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us some time to follow up with the team and provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear JEFFREY, Thank you for providing us with feedback on your experience. We apologize for the inconvenience caused. Please be assured that we take your concerns seriously and will address them with the appropriate parties. Thank you for bringing this to our attention as we strive to provide the best possible service for our valued guests. We would love to show you our progress on your next visit.Sincerely,Hotel Management

Dear Irish Mae, Thank you for being our guest and sharing your review. Please accept our apologies for your experience at our hotel. We take the security and comfort of our guests very seriously, so we are sorry this happened during your stay. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Karen, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Neil, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Stephen, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management