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Reviews of Isle Casino Hotel - Bettendorf

3 out of 5
Isle Casino Hotel - Bettendorf
1777 Isle Pkwy, Bettendorf, IA

Reviews

8.2

Very Good

Rating 10 - Excellent. 474 out of 1004 reviews" "
Rating 8 - Good. 300 out of 1004 reviews" "
Rating 6 - Okay. 112 out of 1004 reviews" "
Rating 4 - Poor. 64 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hali

Traveled with family
Liked: Property conditions & facilities
Very beautiful hotel clean and staff is very friendly
Stayed 1 night in May 2024
Response from Ash R on May 26, 2024
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.

4/10 Poor

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness’s of the rooms. But I came back four times to check ( but once I was too early). But the other 3:05 PM told room wasn’t ready to come back at 4:00 but at 4:05 PM room wasn't ready. Was told to wait in the lobby should be real soon. At 4:22 PM still waiting. But sometime later finally go a room. As I was sitting there two people were told they would give them an upgrade due the wait. I got no nothing.
Stayed 1 night in May 2024
Response from Isle Casino Hotel Bettendorf on May 23, 2024
Thank you for your feedback.

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Isle Casino Hotel Bettendorf on May 23, 2024
Thank you for your review.

6/10 Okay

Jackie

Traveled with family
Liked: Cleanliness, staff & service
Easy in and out. The libs haven't taken all of the fun out, yet. No coffee available until 7 AM unless you like the in room coffee. It wasn't good.
Stayed 2 nights in May 2024
Response from Isle Casino Hotel Bettendorf on May 22, 2024
Thank you for the feedback, Jackie.

8/10 Good

Erin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, nice place, good food, clean. Only issue was that there was a bunch of kids there for a baseball tournament who made a lot of noise at 1:00 in the morning in the hallways. It would be nice if the hotel could put the families with young kids on the same floor. I understand that maybe the hotel was close to the baseball field, but is a casino the place for those people to stay. Adults go there for a getaway not to listen to a bunch of loud and annoying children.
Stayed 1 night in May 2024
Response from Isle Casino Hotel Bettendorf on May 16, 2024
Thank you for your feedback, Erin.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Ash R on May 11, 2024
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Friendly people. Very clean!
Stayed 1 night in Apr 2024
Response from Isle Casino Hotel Bettendorf on May 1, 2024
Thank you for the feedback, Jesse!

10/10 Excellent

Wendy, Mount Hood Parkdale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 4 nights and everything about my room was great; clean, lots of room and the bed was very comfortable.
Stayed 4 nights in Apr 2024
Response from Isle Casino Hotel Bettendorf on Apr 28, 2024
Thank you for your feedback, Wendy!

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Ash R on May 15, 2024
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Long wait for check in. Everything else was nice.
Stayed 2 nights in Apr 2024
Response from Ash R on Apr 23, 2024
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.

10/10 Excellent

Debbie, Bettendorf

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely done
Stayed 2 nights in Apr 2024
Response from Isle Casino Hotel Bettendorf on Apr 17, 2024
Thank you for your feedback!

10/10 Excellent

Jacqueline, Owatonna

Stayed 1 night in Apr 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Isle Casino Hotel Bettendorf on Apr 11, 2024
Thank you for your feedback, Vickie.

2/10 Terrible

warren

I will never use Expedia again
Stayed 1 night in Apr 2024
Response from Isle Casino Hotel Bettendorf on Apr 10, 2024
Thank you for your feedback, Warren. We are sorry your experience with Expedia was not the best. We hope you enjoyed your stay at the hotel. Please feel free to use our direct website during future visits.

2/10 Terrible

Shelley

Business traveler
Disliked: Staff & service, amenities
This was booked thru Expedia. It was paid in full online before arrival. The front desk hostess was completely RUDE. She charged our credit card again for 100.00 and said it would be returned in 3-5 days and it was in the FINE PRINT. I will also file complaint with EXPEDIA. DON'T STAY HERE. There is also no complementary breakfast.
Stayed 1 night in Apr 2024
Response from Isle Casino Hotel Bettendorf on Apr 11, 2024
Thank you for your feedback.

8/10 Good

Joe, grand island

Stayed 1 night in Apr 2024
Response from Isle Casino Hotel Bettendorf on Apr 5, 2024
Thank you for the review.

10/10 Excellent

Maiya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Ash R on Apr 2, 2024
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.

8/10 Good

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 1 night in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 30, 2024
Thank you for your feedback.

10/10 Excellent

Jeanette

It was an excellent stay. Clean
Stayed 1 night in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 29, 2024
Thank you for your feedback.

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor signage No literature in the rooms Had no information where or what restaurants available Two bedroom with 1 cup of coffee per room
Stayed 1 night in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 29, 2024
Thank you for your feedback. In the future, please feel free to contact the hotel front desk for additional coffee and property questions. You can also find the hotel directory on the first three channels of the TV. We hope to see you again.

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy we weren't informed it was a smoking casino and hotel. I would have asked for a non smoking room had we known. Was not listed on your website.
Response from Isle Casino Hotel Bettendorf on Mar 24, 2024
Thank you for your feedback. Hotel front desk should be able to move your room, provided a nonsmoking room is available. This information will be passed on to the 3rd party to ensure they have the rooms descriptions stated clearly. Thank you, again.

10/10 Excellent

Charleigh

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t care for the parking garage, hard to find spots and super close.
Stayed 1 night in Mar 2024
Response from Ash R on Mar 23, 2024
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.

10/10 Excellent

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and it was a quiet hotel
Stayed 1 night in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 19, 2024
Thank you for the feedback, Jodi!

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk asked for my temporary drivers license even though my license was not expired yet but about to be. I though that was unnecessary.
Stayed 1 night in Mar 2024
Response from Ash R on Mar 18, 2024
We appreciate you taking the time to provide your feedback, Chris. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

10/10 Excellent

Debbie, Bettendorf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024
Response from Ash R on Mar 16, 2024
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very nice fitness center
Stayed 1 night in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 14, 2024
Thank you for the review

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 12, 2024
Thank you for your review.

8/10 Good

Dr. Rico

Everything
Stayed 1 night in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 12, 2024
Thank you for your review.

6/10 Okay

Craig

Traveled with family
The heat did not work properly, the keys did not work.
Stayed 2 nights in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 15, 2024
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating soon. At Isle Casino Hotel Bettendorf.

2/10 Terrible

Ashlie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 12, 2024
Thank you for your review.

10/10 Excellent

Marchelle

Stayed 2 nights in Mar 2024
Response from Ash R on Mar 31, 2024
We sincerely appreciate your 5-star rating. We hope you visit us again soon! Thank you, Isle Casino Hotel Bettendorf.

6/10 Okay

michelle

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
had a great time in the casino.our bath had hair in the bath room floor
Stayed 1 night in Mar 2024
Response from Isle Casino Hotel Bettendorf on Mar 5, 2024
Thank you for your feedback, Michelle. Your housekeeping concerns will be communicated to the appropriate department.

8/10 Good

Matthew, Blue Grass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel Bettendorf on Mar 3, 2024
Thanks for staying with us. We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Tiffany

Stayed 1 night in Feb 2024
Response from Isle Casino Hotel Bettendorf on Mar 22, 2024
Thank you for your review.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel Bettendorf on Mar 1, 2024
Thanks for staying with us. We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 2 nights in Feb 2024
Response from Isle Casino Hotel Bettendorf on Mar 1, 2024
Thanks for staying with us. We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous resort and casino!! I will definitely be a repeat guest
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel on Feb 24, 2024
We’re thrilled to hear that you enjoyed your time with us, Tricia. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Isle Casino Hotel Bettendorf in the future

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Isle Casino Hotel on Feb 24, 2024
Thank you for your feedback, Paul. We hope you visit again!

10/10 Excellent

Doyle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed to make a change when checking in. The front desk staff did an outstanding job of helping us
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel on Feb 24, 2024
We’re thrilled to hear that you enjoyed your time with us, Doyle. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Isle Casino Hotel Bettendorf in the future.

2/10 Terrible

Richard, Rosemount

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. My problem was with Expedia. Expedia confirmed a reservation at a hotel that was completely booked. The hotel did not have my reservation when I arrived. I spent over an hour working with Expedia trying to get me a room the Isle. The end result was they had no rooms to give. Expedia took so long to get back to me that we went to another hotel and booked a room without Expedia. Expedia needs to make it easier to talk to a live person. It was over an hour before I was able to get away from the Artificial Intelligence assistant. Disappointing.
Stayed 2 nights in Feb 2024
Response from Isle Casino Hotel on Feb 24, 2024
We appreciate you taking the time to provide your feedback, Richard. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

8/10 Good

Tracy, Chicago

Traveled with family
Liked: Cleanliness, staff & service
It's just a bit older than other hotels. We had a nice stay. The water pressure in the shower was very low. Room was large and clean. No quick meal on premise after 10pm.
Stayed 1 night in Feb 2024
Response from Michaela Elsbury on Feb 23, 2024
Your feedback is definitely appreciated, Tracy. We look forward to your next visit at Isle Casino Hotel Bettendorf.

4/10 Poor

Christie

Traveled with group
Disliked: Cleanliness
The shower took about five minutes of running wster for hot water. There was hair on the shower tile wall from the last person who showered.
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel on Feb 19, 2024
We appreciate you taking the time to provide your feedback, Christie. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Slow check in
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel on Feb 19, 2024
We appreciate you taking the time to provide your feedback, Edward. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

4/10 Poor

karla, Dubuque

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stood in line to check in at 4 PM with several other people. Went to room to find it already occupied!! Embarrassing for both parties. We took our bags & went back down to the lobby, finally got someone’s attention (because we weren’t about to stand in line a second time) we were assigned another room in the opposite tower, which I didn’t originally book, as we wanted a water view, but figured we would be on the floor gambling anyway, so didn’t make a fuss. The room. Ugh. THIS, I should have made a fuss over, but again, my bad, I didn’t. Because we thought we would be gambling the night away we hoped the pet urine odor (or carpet made of moldy towel smell) would fade- it didn’t. We ended up coming back to the room early because our experience in the casino wasn’t as fun as it used to be. No decent bourbon at bar, so I went to the restaurant for a basic bourbon (usually about $25 a BOTTLE) a SINGLE was $17.25. Seriously, airport bar prices. It had been a while since we’ve been to the QC & the Isle & I can say without question, it’s seriously deteriorating. We mistakenly got “breakfast” before we left- I cannot strongly recommend enough to not do this. If you are heading back home in the morning, skip that part If our minds weren’t made up after both of us woke up with headaches from the smell of the room, the absolute filthy, trash laden parking garage was the final straw. It was like each car had emptied their own trash bag – every day for a month.
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel on Feb 19, 2024
Hello, we apologize for the inconveniences during your visit. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back. Please contact the hotel directly for additional concerns.

6/10 Okay

Teri

Disliked: Room comfort
Location was great but....
We stayed to be close to an event next door. I asked for early check-in so I could get ready at the hotel. They said that was fine. I got there an hour beforehand and there was a line of 10 people to check-in and 1 clerk. There were 2 kiosks but they were a little temperamental as people were trying to use them. The room was ok. Could use a little more love. The bathroom was small and impossible for 2 people to get ready in. The lighting was awful! I ended up doing my make-up in the entryway. We had a king bed and 4 tiny pillows. Bed could use a topper, it wasn't very comfy. TV was difficult and slow to use. We had no hot water to shower with in the morning.
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel on Feb 19, 2024
We appreciate you taking the time to provide your feedback, Teri. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel on Feb 19, 2024
We’re thrilled you enjoyed your time with us, Christine. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Isle Casino Hotel Bettendorf in the future.

10/10 Excellent

pius, Las Vegas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and comfortable bed.
Stayed 1 night in Feb 2024
Response from Michaela Elsbury on Feb 15, 2024
We’re thrilled you enjoyed your time with us. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Isle Casino Hotel Bettendorf in the future.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very nice rooms and are cozy. We left a.bag in the closet and called later that day to ask about. They did have it and we went back to pick it up. This shows me.they have ho est people working for them. 5 stars given for this stay.
Stayed 1 night in Feb 2024
Response from Isle Casino Hotel on Feb 19, 2024
We’re thrilled you enjoyed your time with us, Jerry. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Isle Casino Hotel Bettendorf in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michaela Elsbury on Feb 15, 2024
Thank you for the great review, Michael! Come back for another wonderful time soon!

8/10 Good

Darlene

Traveled with partner
Liked: Staff & service
Strong air freshener smell in lobby. Smell gave me a headache. Bathroom sink backed up with water. Restaurant was a poor experience. . Check out easy
Stayed 1 night in Jan 2024
Response from Michaela Elsbury on Feb 15, 2024
Your feedback is definitely appreciated, Darlene. We look forward to your next visit at Isle Casino Hotel Bettendorf.