외관

엠버시 스위트 호텔 버밍엄 여행 후기

3.5 out of 5
엠버시 스위트 호텔 버밍엄
2300 Woodcrest Pl, Homewood, Birmingham, AL

이용 후기

6.6
평점 10 - 훌륭해요. 1002개 이용 후기 중 266개" "
평점 8 - 좋아요. 1002개 이용 후기 중 205개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 169개" "
평점 4 - 별로예요. 1002개 이용 후기 중 193개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 169개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

ROBERT 님, Madison

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: JP 님, 2024년 5월 13일
Dear Robert,Thank you, for your rating! Our goal is to provide a great stay and get a 5* rating the next time you are in town. We are embarking on a renovation later this year.We hope to see you again!Sincerely,Hotel Management

10/10 - 훌륭해요

Lori

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location to event. Large room
2024년 5월에 2박 숙박함
답변 제공: JP 님, 2024년 5월 8일
Dear Lori,Thank you so much for your 5* rating!We hope to see you again!Sincerely,Hotel Management

6/10 - 괜찮아요

Mary

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Alas never look under furniture. The place had some interesting things in unnoticed places: 4 tubes of chapstick, a big rawhide for a dog and also the fridge was frozen and did not work. I accidentally left my charger but I doubt anyone has even bothered to look and call me back about it. The most concerning thing is that in the morning we heard knocking and someone tried to open our door twice. If my cousin hadn't put the extra hook lock on then we would've been in for a surprise. I found out later that they must've been outside contractors when I finally opened the door. That was very disconcerting. The hotel needs to tell people which rooms are occupied. I doubt I will be staying there again. I didn't tell my cousin (who was with me) what happened because I knew she would be scared. I had fond memories of this hotel from my childhood but I will never stay here again.
2024년 4월에 1박 숙박함
답변 제공: JP 님, 2024년 5월 6일
Dear Mary,Thank you, for your review. We appreciate your feedback so we can improve every day. I am sorry about the items found under the furniture. I will share your comments with our housekeeping manager. As far as the contractors, they are here to upgrade our Wi-Fi system and they need to go in every room briefly to run some cables. Front desk should have mentioned this during check-in, I apologize if they did not.Sincerely,Hotel Management

2/10 - 너무 별로예요

Kathy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is severely rundown. No plants in the planters off the floors. Green moss or plastic plants would look better . Multiple rooms left open as they needed cleaning . Parking is 5$ which is add as it’s not a downtown hotel and they don’t provide valet. The staff was rude not professional . We called 2 times for cups glasses which were not in our room . When we went to get some paper cups on the housekeeper cart we were accused of stealing . The bathtub ran constantly. We did eat at Ruth’s Chris to discover we were not allowed to charge it to our room which we’ve always done in the past. Lastly, the indoor pool wasn’t heated . It’s really sad the condition of this hotel as it USED to be one of the best .
2024년 4월에 1박 숙박함
답변 제공: JP 님, 2024년 5월 6일
Dear Cathy,Thank you, for your review. I am sorry that you did not enjoy your stay. I am sorry about you not being able to charge the restaurant meal to your room. Unfortunately, we have had many incidents where people charge their meal to the room, and then we are not able to charge their credit card on file. Our pool is heated at 80 degrees, but I'll ask our Maintenace team to take a look.We are schedule for a renovation in September and we hope you will give us another chance to provide you with a great experience.Sincerely,Hotel Management

4/10 - 별로예요

Selena 님, Coos Bay

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: JP 님, 2024년 5월 6일
Thank you, for taking the time to rate us.

6/10 - 괜찮아요

Yolanda

2024년 4월에 1박 숙박함
답변 제공: JP 님, 2024년 5월 20일
Thank you for your rating!

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: JP 님, 2024년 5월 6일
Dear Melissa,Thank you, for the 5* rating!

8/10 - 좋아요

Brody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our stay wasn’t bad at all, the property definitely needs a face lift but I hear they are renovating in September.
2024년 4월에 1박 숙박함
답변 제공: JP 님, 2024년 4월 22일
Dear Brody,Thank you, for your review! Yes, you are correct about the renovation! We look forward to seeing you, again!Sincerely,Hotel Management

4/10 - 별로예요

Myeshia

가족 여행
별로예요: 숙박 시설 상태 및 시설
This property is old not up to date old furniture old windows dirty windows old curtains this property is not worth the amount I paid to stay
2024년 4월에 1박 숙박함
답변 제공: JP 님, 2024년 4월 22일
Dear Myeshia,Thank you, for your review. We are sorry that you did not enjoy your stay. On a positive note, our hotel is scheduled to be renovated in September. We hope to see you again!Sincerely,Hotel Management

4/10 - 별로예요

Justin

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Won’t be back to this location until it’s renovated. It’s in very poor shape.
2024년 3월에 4박 숙박함
답변 제공: JP 님, 2024년 4월 8일
Dear Justin,Thank you, for your review. I am sorry you did not enjoy your stay. We are scheduled for a renovation this September.Sincerely,Hotel Management

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room itself was very clean. The halls and elevator areas need a bit more work.
2024년 3월에 4박 숙박함
답변 제공: JP 님, 2024년 3월 28일
Dear Angela,Thank you, for your positive review! Thank you, for the feedback about halls and elevator. We will have a renovation starting in September. We hope to see you again.Sincerely,Hotel Management

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 27일
Dear Tammy,Thank you very much for the 5* rating!

6/10 - 괜찮아요

eric

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Asked for towels and never got them, and called downstairs twice Didn’t have hot water. Water was luke warm at best after running it for abt 10 minutes. Drain in bathroom sink took abt 30 minutes to drain completely.
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 25일
Dear Eric,Thank you, for your review. I am sorry that there were some issues with your stay. That is certainly not our goal. I will share your feedback with both our housekeeping and maintenance departments. Would you mind sharing what was your room number so I can ensure the items are addressed?Sincerely,Hotel Management

10/10 - 훌륭해요

Jeremy

2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 4월 15일
Dear Jeremy,Thank for your 5* rating!

10/10 - 훌륭해요

Tevonderryl

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 25일
Dear Tevonderryl,Thank you very much for your 5* rating!

6/10 - 괜찮아요

Lindsey

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Asked for extra blankets and pillows never got them. Asked for an early check in didn’t get. Lady at the front desk was rude
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 18일
Dear Lindsey,Thank you, for your review.I am sorry that you never received the blankets and pillows. Do you know the name of the lady at the front desk, so we can follow up?Sincerely,Hotel Management

8/10 - 좋아요

Lonnie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 18일
Dear Lonnie,Thank you, for your rating.

2/10 - 너무 별로예요

Andre

2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 4월 8일
Dear Andre,Thank you, for rating us. We are sorry that you did not enjoy your stay.

10/10 - 훌륭해요

JERMOND

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 10일
Dear Jermond,Thank you, for your 5* review! We hope to see you again!Sincerely,Hotel Management

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: JP 님, 2024년 3월 5일
Dear Robert,Thank you, for your 5* rating!Hotel Management

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 4일
Dear Connor,Thank you, for your 5* rating!We hope to be at your service again!Hotel Management

10/10 - 훌륭해요

Hayden

2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 25일
Dear Hayden,Thank you very much for your 5* rating!

4/10 - 별로예요

Ron

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel in need of major renovations. Between the two rooms I reserved there were dirty floors, debris under the couch, mold in the shower, soap scum on the tub, and one of the rooms had a strong musty/moldy/smoke smell (530). I arrived at 3 but my rooms were not ready until 5. Check in was at 4, i was offered no compensation.
2024년 2월에 2박 숙박함
답변 제공: JP 님, 2024년 2월 29일
Dear Ron,Thank you, for your constructive feedback. We use our guest's feedback to be better every day. I am sorry that you had issues and that the room was not ready by 4pm. Please accept my apologies.On a good note, we are due for a renovation this September.Sincerely,Hotel Management

6/10 - 괜찮아요

Brianna

2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 27일
Dear Brianna,Thank you, for reviewing us. We hope to see you again! Sincerely,Hotel Management

10/10 - 훌륭해요

Britney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 27일
Dear Britney,Thank you so much for your "10" rating!We hope to be at your service again!Hotel Management

6/10 - 괜찮아요

Shatara

연인과의 여행
좋아요: 직원 및 서비스
It was ok 👍
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 27일
Dear Shatara,Thank you, for your review. We hope to see you again!Sincerely,Hotel Management

6/10 - 괜찮아요

Amy

별로예요: 숙박 시설 상태 및 시설
Very average
Hotel is dated. Room was pretty dated and not well lit.
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 27일
Dear Amy,Thank you, for your feedback. I do not disagree with you! The good news is that our hotel will be renovated this September. We hope to see you again!Sincerely,Hotel Management

10/10 - 훌륭해요

Jade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2/16/24
Friendly staff, great breakfast. Will use this hotel again for stays close to downtown Birmingham
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 19일
Dear Jade,Thank you, for your wonderful review! We can't wait to be at your service again!Sincerely,Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The trip was planned quickly for training. The hotel was beautiful! I enjoyed my stay.
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 12일
Dear Anonymous,Thank you so much for your positive review!We hope to see you again!Hotel Management

6/10 - 괜찮아요

Connie

가족 여행
Some issues
There were a few things that wasn’t the best faucet in bathroom hot water side didn’t work the indoor pool experience was not great no one monitors it at all and older kids being disrespectful diving in a no diving pool slashing everyone including us adults who were there watching our 4 and 7 yr swim ended up leaving other than that it was a good stay
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 5일
Dear Connie,Thank you, for your constructive feedback. We value our guest's feedback as it allows us to be better every day! I hope that maintenance was able to fix the faucet in the room and I'm very sorry that some of the pool guests were not respectful. We do not have pool guards but we will address any pool violations if we are aware. We hope to be at your service again!Sincerely,Hotel Management

10/10 - 훌륭해요

SYLVIA MARIA

2024년 1월에 4박 숙박함
답변 제공: JP 님, 2024년 2월 2일
Dear Sylvia,Thank you very much for your "10" rating!You made our day!

4/10 - 별로예요

NANCY

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel needs a major overhaul. Worn out paint and metal finishes, stained carpet everywhere, the list could go one. Nothing like other Embassy Suites we've stayed in. Big disappointment.
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 30일
Dear Nancy,Thank you, for your feedback. We are sorry that you did not enjoy your stay. We are scheduled for a renovation in September.Sincerely,Hotel Management

8/10 - 좋아요

Angela

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was great, but the grounds were very dated
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 30일
Dear Angela, Thank you for your review and for recognizing the staff!Sincerely,Hotel Management

6/10 - 괜찮아요

Pamela

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel needs upgrading. Falling apart
2024년 1월에 2박 숙박함
답변 제공: JP 님, 2024년 1월 29일
Dear Pamela,Thank you, for your review. We strive every day to provide the best possible guest experience. We are scheduled for a renovation in September. We hope to see you again!Hotel Management

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 객실의 편안함
Only one roll of t-paper in room. I’m assuming whoever cleaned room just didn’t put second roll in room. Went downstairs to lobby restroom and took a roll. Hole n the wall size f a baseball. Carpet was damp in front of sink. Toilet was leaking. Was disappointed especially since I paid 911 for two nights. Was overall a little shabby. Not shabby chic either.
2024년 1월에 2박 숙박함
답변 제공: JP 님, 2024년 1월 29일
Dear Sandra,Thank you, for your feedback. We are sorry that your stay was not trouble free! I have shared your comments with both housekeeping and maintenance teams. Would you mind to share what was your room number?Sincerely,Hotel Management

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 24일
Dear Daniel,Thank you so much for your 10 out of 10 rating!We hope to see you again!

8/10 - 좋아요

Bobby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 18일
Dear Bobby,Thank you, for scoring us!We hope to see you again!Sincerely,Hotel Management

4/10 - 별로예요

Recarter

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t have but one face towel in my room. The refrigerator was not clean and microwave was dirty. I did enjoy Ruth Chris inside the restaurant the breakfast was nice
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 8일
Dear Recarter,Thank you, for your review. We are sorry that you did not have a worry-free stay. I have shared your comments with our housekeeping and maintenance departments to address the issues you've brought up. Hopefully our team was able to fix those issues while you were here. Thank you, for your praise of the restaurant and breakfast staff!Sincerely,Hotel Management

10/10 - 훌륭해요

Donja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will be returning
2023년 12월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 8일
Dear Donja,Thank you, for your 5-star rating!

10/10 - 훌륭해요

Thomas

좋아요: 직원 및 서비스
Great staff!
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 8일
Dear Thomas,Thank you, for your 5-star review and for recognizing our staff!We hope to see you again!

6/10 - 괜찮아요

Wes

2023년 12월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 4일
Dear Wes,Thank you, for rating us.

10/10 - 훌륭해요

Abraham

2023년 12월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 8일
Dear Abraham,Thank you, for the 5-star rating!

10/10 - 훌륭해요

Mischa

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hubby's 55th Birthday
My husband andnI thoroughly enjoyed our stay as usual! Everything was amazing, and the service and food at Ruth's Chris was beyond amazing!!!
2023년 12월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Dear Mischa,Thank you, for taking the time to write us a few words of appreciation. It made our day! We are so glad that you had a great time celebrating such a great milestone!We hope to see you again!Hotel Management

8/10 - 좋아요

Terrence

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Dear Terrence,Thank you, for your positive rating!

10/10 - 훌륭해요

Wesley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was nice, the hotel is nice but is older. It was clean but really needs an update. Welcome drinks and snacks every night and a Ruths Chris in lobby was nice.
2023년 12월에 2박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Dear Wesley,Thank you, for your positive review and for recognizing our staff! I'm pleased to let you know that we will have a room renovation next September!We hope to see you again!Sincerely,Hotel Management

2/10 - 너무 별로예요

Karmen

2023년 12월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.

10/10 - 훌륭해요

Stephani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again.
Room was pleasant. The hotel was older but well kept. Bed was very comfy.
2023년 12월에 2박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Dear Stephani,Thank you, for your positive review!We hope to see you again!Sincerely,Hotel Management

2/10 - 너무 별로예요

Shahar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
The air conditioner did not work in room 529 and temperature reached 85* we had to leave balcony door open to get cool air.
2023년 12월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 4일
Dear Anonymous,Thank you, for your valuable feedback. I'm sorry about the issues with your AC. Hopefully, you were able to change to another room.Sincerely,Hotel Management

10/10 - 훌륭해요

Jeff

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice and comfortable, also it is conveniently located to UAB, my reason for being here.
2023년 11월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 7일
Dear Jeff,Thank you, for your kind words and positive review!We look forward to be at your service again!