Gangneung 4 Stars Hotels

"A brand new hotel with great potentials but for now service needs to be improved. They seem to be having problems of communications. (i) I asked missing chairs in the room for my husband’s work right after check in (yes, table was there), it didn’t arrive until we came back from dinner. He ended up seating uncomfortably on the bed with labtop and note pads to finish the work. (ii) pool booking for our big family was about multiple phone calls. (iii) breakfast was charged twice. I fixed it with breakfast desk (they were very nice) but regardless when checking out, it was still charged twice. Another downside is that the overly crowded pool has 4 time slots to use per day with mandatory break of every 50 minutes- a reason why I don’t stay at Grand Hyatt Seou anymore. Locals seem to be okay with this concept but if you are not local, be informed. Now the upside is that the breakfast was excellent and the chefs at each station were very nice and friendly. Though when it comes to service again, we had to ask a few times for the server to clean up the used dishes. And there is no water service so you need to get your own and kids’ water. "

"Great location, friendly staffs. Room was clean. "

"Great staff, beautiful ocean view, and clean amenities. "

"Very nicely decorated hotel. Only thing is they do not provide basic utensil (e.g., tea spoons) and charge rental for that. Although there is a kitchen, basically you can't use the kitchen as it has nothing (e.g., knife, scissor). There is also not a lot of food around, we ended up buying instant meal from the 24/7 convenient store. Tips: bring your own food/utensil if you plan to stay here."