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“The room temp could not be adjusted or controlled, it was humid and warm and uncomfortable to sleep. Behind the beds was dusty, dirty, and had food remnants that were not vacuumed. ”

“I loved the property it was both classy and had ritz. Surprisingly the hotel was built in 2002 but presents as a hotel built in the early 1900’s. The staff was excellent and courteous. There was a library in which to sit and relax or have a bourbon. Would highly recommend and will return.”

“Clean rooms, but hall rugs dusty Check in, no orientation of places like options to eat with in hotel or about Cesars reward card, just “here is your key” Food options were good, but expensive restaurant in 10th floor, also an old lady working at Panda Express was rude Rest of staff no smile but nice.”

“Breakfast fast spread and quality was excellent , easy parking, helpful staff and overall very happy vibe”

“Great experience. Would stay again.”

“This hotel is great - wonderful beds, good size room & bathroom, friendly & helpful staff & good location. We slept wonderfully and felt very relaxed!”

“Good location. Staff friendly. Breakfast fair. I would stay again.”

“Unfortunately, my stay on July 6th was not good. My room was one floor below their restaurant and the noise from their equipment (exhaust fan, etc) was unbearable until 10:30 pm. Then, I had a roach in my bathroom. I have stayed here several times and never had an issue. July 6, was a disappointment. The front desk responded to my issues with "I'm sorry". Unacceptable.”

“I would have given 5-stars if I wasn’t on the second floor above the entrance to the lobby and eating area. Staring at 6:00 AM people were slamming the door to the steps that our hotel door was next to. It was constant from 6:00 AM to 10:30 AM. Good staff, clean, and comfortable.”

“The location is wonderful, just steps away from the Black Friar's Theater, Mary Baldwin University, and several good restaurants and shops. Just as wonderful is the staff - everyone was welcoming and helpful. We also enjoyed breakfast at the hotel's Magnolia South Restaurant. Service couldn't have been better. The hotel has been located in the heart of Staunton for decades. At the same time we felt enchanted by the architecure, we also noticed that the hotel needs some updates and TLC. However,...