야외 수영장, 06:00 ~ 22:00 오픈, 일광욕 의자
예약 가능 여부 확인

하얏트 플레이스 보카 라톤/다운타운 여행 후기

3.5 out of 5
하얏트 플레이스 보카 라톤/다운타운
100 E Palmetto Park Road, Boca Raton, FL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 552개" "
평점 8 - 좋아요. 1001개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 103개" "
평점 4 - 별로예요. 1001개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 49개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

woochang

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Facilities maintenance issues
2nd stay (5 nights). Compared to 1st stay, when the hotel just opened, now it looks like Hyatt Place has: 1) staff shortage issues (especially in fitness center); and 2) facilities maintenance issues. Some paint peel offs, wear and tears in the room. A bit difficult to believe that the hotel opened or was renovated 3-4 years ago. Overall, front desk staff was friendly and was will to give help. Simple breakfast buffet was OK.
2020년 2월에 1박 숙박함
답변 제공: Sergey Assaboussa - Front Office Manager 님, 2020년 3월 7일
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit

10/10 - 훌륭해요

Frank D

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasantly surprised by my stay ! Will be back!
2024년 5월에 5박 숙박함

6/10 - 괜찮아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A lot of things went wrong on our trip. Staff was very nice about it
2024년 5월에 7박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 5월 20일
I'm sorry to hear about the mishaps during your trip, but I'm happy to hear that the staff handled everything so kindly. If you decide to return to our hotel please reach out to us as we want to make sure your next stay is exceptional.

10/10 - 훌륭해요

Laurie

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 5월 7일
Thank you for taking the time to rate your recent stay with us. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay. We hope to welcome you back soon.

10/10 - 훌륭해요

Eronim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and clean.
2024년 5월에 1박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 5월 7일
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be very nice and clean. We hope to have the pleasure of welcoming you back again soon!

10/10 - 훌륭해요

Liliana 님, Papantla De Olarte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 4월에 3박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 5월 2일
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great stay with us! We look forward to welcoming you back for another fantastic stay in the future!

10/10 - 훌륭해요

IRVING

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good central location in Boca Raton
2024년 4월에 1박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 5월 2일
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our hotel's central location in Boca Raton. We hope to welcome you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Carlos 님, Plantation

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 1박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 4월 27일
Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our hotel's location! We hope to welcome you back for another fantastic stay in the future.

4/10 - 별로예요

Lynn

가족 여행
좋아요: 직원 및 서비스
The property is not as pictured. It is outdated, and the chemical perfume smell is incredibly overwhelming. The staff was wonderful but the hotel is not.
2024년 4월에 2박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 4월 9일
Thank you for sharing your experience. Your feedback will be duly noted and addressed to ensure better experiences for future guests.

8/10 - 좋아요

Ronnie

2024년 3월에 1박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 4월 20일
Thank you for leaving a review. We hope to welcome you again.

10/10 - 훌륭해요

Dalira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 4월 1일
Thank you! We're thrilled you enjoyed your stay.

8/10 - 좋아요

Indira

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 4월 1일
Thank you! We're thrilled you enjoyed your stay.

8/10 - 좋아요

DeAndre

좋아요: 청결 상태, 숙박 시설 상태 및 시설
This is the perfect area!
2024년 3월에 1박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 4월 1일
Thank you! We're thrilled you enjoyed your stay.

10/10 - 훌륭해요

Louise

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the pool. Breakfast was nice and the location was convenient.
2024년 3월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 4월 1일
Thank you! We're thrilled you enjoyed your stay.

8/10 - 좋아요

Nancy

2024년 3월에 1박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was a nice buffet with roomy seating area
2024년 2월에 1박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스
Overall a bit of a disappointment. Having stayed a multiple Hyatt hotels over the years, we expected better or $400 per night. Nothing that made the room inhabitable but missing trim, frayed carpet, a bathroom door that barely slide on the track, peeling paint in the bathroom - just not the quality we are used to seeing at Hyatt. The pool, breakfast, and overall service was good though.
2024년 2월에 1박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
We apologize for falling short of your expectations during your stay. Your feedback is valuable, and we will address the issues you mentioned to ensure a better experience in the future. We're glad to hear that you found our pool, breakfast, and service to be satisfactory.

6/10 - 괜찮아요

Jeffrey

가족 여행
We had an upgraded high floor room King bed that was directly across the hallway from an open door room with an ice machine that was as loud as a freight train all night long our first night. Additionally the room had a musty smell, and the couch had a number of stains on it. We changed rooms the next morning, but they didn’t have an equivalent room ( switched to lower floor with 2 queens instead of king). Breakfast was included, but was very mediocre and difficult to find a table to sit at. Location was good.
2024년 2월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we'll work to address these issues promptly. Thank you for highlighting our convenient location.

6/10 - 괜찮아요

mitchell

2024년 2월에 4박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

6/10 - 괜찮아요

Alexander

출장 여행, 가족 여행
별로예요: 편의 시설/서비스
There's no security safe in the room There's no amenities. And no minibar.
2024년 2월에 5박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
We appreciate your feedback regarding the amenities in your room. Our goal is to ensure that our guests have a comfortable and enjoyable stay, and we regret if we fell short of meeting your expectations in this regard.While we understand the importance of amenities like security safes, minibars, and additional amenities, we apologize if their absence impacted your stay negatively. We continuously evaluate and update our offerings to better serve our guests, and your feedback will certainly be taken into consideration as we strive to improve.

10/10 - 훌륭해요

Joseph

2024년 2월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 - 괜찮아요

Vivian

별로예요: 편의 시설/서비스
The hype about the Hyatt is not true at all. I went to hotels in Egypt that outdid the Hyatt in service, cleanliness and breakfast! 1. no transportation available 2. the breakfast is embarrassing- the items combined are worth $5 and I paid a ridiculously high amount for an ordinary room. 3. The guy across the hall had a yelping small dog 4. Overpriced and underserved. 5. Never again will I go to another Hyatt
2024년 1월에 2박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 - 훌륭해요

Sherry

좋아요: 숙박 시설 상태 및 시설
Easy place to stay
2024년 1월에 2박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 - 훌륭해요

Emilia

2024년 1월에 10박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 - 훌륭해요

Linda C

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly, helpful staff
2024년 1월에 4박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 - 괜찮아요

Brittany

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 - 훌륭해요

Lisandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for a wedding and it was really nice no complaints. The bathroom does need an update.
2023년 12월에 2박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, Thank you for taking the time to leave a review. We will make sure to share this with the team and we hope to accommodate you for future stays.

4/10 - 별로예요

Joseph 님, Alexandria

출장 여행
2024년 1월에 2박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

6/10 - 괜찮아요

Lance

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Mixed bag, some good, but some poor maintenance
Cons: dated hotel, average condition, some room amenities poorly maintained, such as broken hinge on furniture, very weak water pressure in bathroom sink. Pros: good location, convenient in building parking ($23.50 per night), generous breakfast, upbeat staff.
2024년 1월에 4박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 1월 17일
Thank you for taking the time to share your feedback with us. We appreciate your valuable insights into your recent stay at our hotel. Your compliments are truly appreciated and we apologize for any inconvenience you may have encountered. Please be assured that we take your feedback seriously, and we will address these maintenance concerns to enhance the overall guest experience. Thank you once again for choosing Hyatt Place Boca Raton and we look forward to the chance of serving you better in your future visits.

8/10 - 좋아요

Dawar

2024년 1월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 - 괜찮아요

Oleg

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 1월 17일
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to better serve you in the future.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 1월 17일
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room size was great. Didn’t get enough soap or any shampoo or water until we asked for it. There was no safe in the room which is unacceptable at a property in this price range. Breakfast was plentiful &, although some of it was unpalatable, there was enough decent stuff to fill us up. Bathrooms need magnifying mirrors. Staff was very nice.
2023년 12월에 2박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 1월 17일
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our room size and plentiful breakfast. We apologize for any inconvenience regarding the amenities, and we have taken note of your suggestions for improvement. Your comments are invaluable as we continuously strive to enhance our guests' experience. We hope to welcome you back soon and provide an even more enjoyable stay.

10/10 - 훌륭해요

Yesenia

2023년 12월에 1박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 1월 17일
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Maria

2023년 12월에 1박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 1월 17일
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your recent stay. Your review is greatly appreciated. We value your input and look forward to welcoming you back for another fantastic stay.

10/10 - 훌륭해요

Celina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome hotel. Beautiful area. Beyond beyond good service. Clean. Friendly Awesome breakfast every morning. Wonderful stay.
2023년 12월에 6박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 1월 17일
Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you had an awesome stay at our hotel and enjoyed the beautiful area. It's truly heartening to know that our service went beyond your expectations, and we appreciate your kind words about the cleanliness and friendliness of our hotel. We hope to have the pleasure of welcoming you back.

10/10 - 훌륭해요

Jon

2023년 12월에 1박 숙박함
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2024년 1월 17일
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Mark

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Don’t forget anything in your room! Staff refuses to call you back and they won’t find what you left on desk especially if it’s made by Apple
답변 제공: Carolina - Front Office Supervisor 님, 2024년 3월 17일
We sincerely apologize for any inconvenience you experienced regarding your lost item. Our team takes guest concerns seriously, and we regret falling short of your expectations in this instance. Please know that we always strive to address any issues promptly and efficiently. Please feel free to reach out to us directly with any additional information or concerns. Your satisfaction is important to us, and we are committed to making things right.

2/10 - 너무 별로예요

Erin

2023년 11월에 1박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2023년 11월 21일
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very clean and staff were extremely helpful and courteous.
2023년 11월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2023년 11월 13일
Thank you for the kind review. We are glad to hear you enjoyed your stay. We hope to accommodate you for your future stays in Boca Raton.

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast staff were very efficient and super friendly. Desk staff were also. Everything was excellent except the bathroom door would not latch or stay shut
2023년 11월에 5박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2023년 11월 9일
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay. We do apologize about the bathroom door and we will make sure to share this with the team. We hope to accommodate you for future stays.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2023년 10월 22일
Thank you for leaving a review. We hope to accommodate you for future stays!

2/10 - 너무 별로예요

Alexander

2023년 10월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2023년 11월 7일
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2023년 10월 12일
Thank you so much for the kind review. We are happy to hear you enjoyed your stay. We hope to accommodate you for future stays!

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 7박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2023년 10월 9일
Thank you for taking the time to leave a review. We hope to welcome you again in Boca Raton!

10/10 - 훌륭해요

Lori

가족 여행
Perfect location! Can walk to everything including the beach!
2023년 10월에 2박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2023년 10월 9일
Thank you for taking the time to leave a review. We hope to welcome you again in Boca Raton!

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 3박 숙박함
답변 제공: Carolina - Front Office Supervisor 님, 2023년 10월 8일
Thank you for taking the time to leave a review. We hope to welcome you again in Boca Raton!

4/10 - 별로예요

MAYTE 님, West Palm Beach

가족 여행
Our stay at this hotel was not as expected. Since this is a Hyatt hotel our expectations were a lot higher. The room was small, and the bed was really uncomfortable. Our view out the window was of the city but before we even could look at it, we had to try and overlook a black dirty roof. My mother got back pain from laying on that uncomfortable bed, so we had to cut our stay short. The carpet didn't look very clean and there was a big stain on the couch, and it looked like a child scribbled on one of the walls. The bathroom sink would leak from the behind the faucet and the top of the vanity would get wet constantly. The towels were like sandpaper and of horrible quality, as were the toiletries. Speaking of which we had to ask for more because we were only provided with a small amount. Even the toilet paper was horrible!! When we tried to use the pool, it had been raining for the past few days and the water from the pool was overflowing from it. Mangement should have done something to request maintenance at the pool to reduce the water. Breakfast was okay but there wasn't very much of a variety. It was pretty much the same thing every morning. Main dish was scrambled eggs. It would have been nice if they changed it up some days with having omelets on one day and Quiche or fried eggs on another day. The staff was okay, but they weren't that friendly. They should be more welcoming and more accommodating towards their guests.
답변 제공: Amy Butkiewicz, Front Office Manager 님, 2023년 10월 7일
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We genuinely appreciate your detailed input as it helps us identify areas for improvement and ensures a better experience for our future guests.I want to sincerely apologize for the shortcomings you experienced during your stay. Your observations about the room size, bed comfort, and cleanliness have been duly noted. It is disheartening to learn that we also fell short of your expectations regarding Breakfast and Staff interactions. Please rest assured that we value your feedback, and I assure you that your experience does not reflect our usual standard of service. We hope you would consider giving us another opportunity to provide you with the exceptional stay that you deserve.If you decide to stay with us again, please do not hesitate to reach out to me upon return. I would be more than happy to ensure your accommodations are nothing short of perfect.Thank you for your understanding, and we appreciate your valuable feedback.