“The staff were very helpful, going above the call of duty.Breakfast was cooked well and according to ones taste.
The shower was clean and good.
Parking is off road and was easily available.On one occasion we had to park in paid parking just round the corner, which is plentiful.
The building is well maintained. Communication was good”
“Extremely disappointing and unacceptable treatment at RBS Hotel, Strood
I am extremely disappointed by the way I was treated by Mr Basu at RBS Hotel in Strood.
While attempting to check out, I was met with what I found to be an unnecessarily rude, abrupt, passive-aggressive and dismissive attitude. Instead of dealing with the situation calmly and professionally, I felt that my concerns were repeatedly ignored and that I was being treated with disrespect.
When I challenged Mr Basu about his...