“Extremely disappointing and unacceptable treatment at RBS Hotel, Strood
I am extremely disappointed by the way I was treated by Mr Basu at RBS Hotel in Strood.
While attempting to check out, I was met with what I found to be an unnecessarily rude, abrupt, passive-aggressive and dismissive attitude. Instead of dealing with the situation calmly and professionally, I felt that my concerns were repeatedly ignored and that I was being treated with disrespect.
When I challenged Mr Basu about his...
“Staff was very helpful and polite,room was clean with a pleasant view over the river.Very convenient to shops and restaurants. I would recommend this hotel and will probably be using again”
“Lovely property and appreciated being able to share a room with our young daughter as they made a family room - thank you. Breakfast was well presented and tasty. Great value for money.”
“The property was in a fairytale house in a magical location. All the little extra touches - such as bathrobes and slippers. daily complimentary water, chocolate etc - were truly the icing on the cake. The staff showed a real pride in working at the Castle and truly helped to set the atmosphere. Check-in and out were brilliant. The restaurant was superb with a jaw-dropping view of the Castle and sumptuous breakfast. If you think I seem enthusiastic it is because I am!”
“I would never stay here again. It’s beautiful yet totally impractical for guests. There is a “no shoes allowed” policy meaning I slipped as I carried my bags up multiple flights of stairs in socks, no air conditioning & no actual shower (just a large bath with hand-held shower handle). I think the owners have severely misjudged what the average guest wants. I paid about the same the week before nearby at the Premier Inn for all the amenities I wanted in a better location. I’ll be staying there...
“We had a lovely stay at the Bell Inn. Had booked the super duper room and were very pleased with it. Everything we needed was there and in a beautiful, fresh space.”
“stayed here before and love the place. The room is tastefully decorated as is the house. The bed super comfortable and sheets top notch, so smooth and cosy. Breakfast was delicious and plentiful. Hosts friendly and helpful as always. Cute seating area in the garden, plenty of parking and easy access to town, public transport. Will definitely stay again.”