We were a family of 4 adults attending a wedding. We booked the 'Suite' room which it said came with free Breakfast and could sleep 4 adults at £140 a night. We had a call the day before to say the room would be ready for us from 12 noon, but we had to pay £20 more for another 2 adult breakfasts. Therefore total stay cost was £160.
On arrival, we were given the key but found the room was not made up. The last residents had left the room a mess with soiled towels, unflushed loo etc. As some of the top sheets were off,, this also showed the disgusting state of the mattresses and pillows which were very stained/old. The carpet was filthy with ingrained dirt and hair and goodness knows what. The bathroom was ancient with damaged fittings and filthy tiles. A stainless steel catering shelf served as a wardrobe. The staff were apologetic and promised the room would be cleaned for when we arrived later.
When we got back, whilst the beds were made, the room was still awful as it didnt solve the carpet and bathroom state. The toilet had some cleaner in it but was still filthy. This was the quality offered for £160 a night!.
I discussed this with the landlord who was a very nice chap and very apologetic. We did not pay for the room as decided to leave without staying. We had an unexpected 2.5 hours drive home which of course ruined the wedding and stay experience. This room should not be let out until deep cleaned/refurbed.