안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 그중에서도, 객실 상태와 서비스에 대해 좋게 평가해주신 점 감사합니다. 다른 불편함 없이 편안히 머물다 가셨다니 저희도 기쁘네요. 부디 저희 호텔에서 머무시는 동안 브뤼셀에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Marc UYTTERHOEVEN, General Manager

Dear Sir, We thank you for this marvelous feedback and are very happy that we could contribute to make your visit to Brussels exceptionnel. Yours truly, Marc UYTTERHOEVEN, General Manager

Dear Guest, Thank you for sharing your experience. We're glad you had a great stay in our hotel. It would be a pleasure to welcome you back on another occasion. Best wishes, Marc UYTTERHOEVEN, General Manager

Dear Guest, Thank you for taking the time share your feedback with us. We are gald you found our hotel to be of excellent value and appreciated our convenient location. It is with regret we learn that you were surprised by the size our pool, which permits our guests to unwind with a refreshing dip. I do hope that we have the pleasure of welcoming you back in the future. Kindest regards, Marc UYTTERHOEVEN, General Manager

Dear Kumar,Thank you for your positive review.It's truly gratifying to read that our central location served as the perfect base for you to explore the city. We are also thrilled that the breakfast selection met your taste and provided a great start to your day.Your appreciation for the cleanliness of our rooms and the condition of our hotel is a testament to the diligence of our housekeeping and maintenance teams. We aim to maintain a high standard for our guests to enjoy.We are equally pleased to know that the service provided by our staff added to the excellence of your stay. It is our top priority to ensure that every guest feels well-cared for and valued.We look forward to seeing you again in the future.Best wishes,Marc UYTTERHOEVEN, General Manager

Estimado Abner Alejandro,Nos complace enormemente saber que nuestro servicio ha cumplido con sus expectativas y que la limpieza de nuestras habitaciones, así como las comodidades ofrecidas, hayan sido de su completo agrado. El equipo de Novotel Brussels City Centre se esfuerza día tras día para mantener nuestras instalaciones en óptimas condiciones y proporcionar un servicio excepcional. Su reconocimiento hacia la condición del hotel y la calidad de nuestro servicio nos motiva a seguir trabajando con la misma dedicación y pasión.Nos enorgullece haber contribuido a que su estancia en el centro de Bruselas fuera memorable y que haya disfrutado de la conveniencia de nuestra ubicación, perfecta para explorar la ciudad.Reciba nuestros mejores saludos y le hacemos llegar nuestra total satisfacción al comprobar que planea volver a visitarnos. ¡Hasta pronto!Marc UYTTERHOEVEN, General Manager

Beste Markus,Bedankt voor uw fijne review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Vriendelijke groet en graag tot ziens,Marc UYTTERHOEVEN, General Manager

Estimada Sandra Carolina,Apreciamos que eligiera al Novotel Brussels City Centre y el tiempo que ha dedicado para dejarnos su comentario.Nos complace enormemente saber que disfrutó de la amplitud y comodidad de nuestras habitaciones, así como de la limpieza y el estado general del hotel. Es para nosotros un honor que destaque la calidad del servicio proporcionado por nuestro equipo.Aunque haya calificado los servicios de la habitación de manera neutral, nos gustaría recordarle que nuestro objetivo es ofrecer una experiencia completa y satisfactoria, y que disponemos de una gama de amenidades de alta calidad en todas nuestras habitaciones, incluyendo algunas características adicionales en nuestras habitaciones ejecutivas.Valoramos mucho sus comentarios positivos y esperamos seguir superando sus expectativas en futuras visitas.Esperamos tener el placer de volver a recibirlos muy pronto. Saludos cordiales,Marc UYTTERHOEVEN, General Manager

Dear Mathias,Thank you for your positive review, we appreciate it.We are pleased that we were able to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,Marc UYTTERHOEVEN, General Manager

Dear Utka, Thank you for taking the time to review your stay.We are pleased to hear that you found our service to be satisfactory and appreciate your positive remarks on this aspect.However, we regret to learn that certain aspects of your stay did not meet your expectations. While our rooms have been designed to provide comfort and convenience, we are constantly seeking ways to enhance our guest experience and we take your comments into consideration. Please rest assured that our hotel upholds a high standard of cleanliness, and we are committed to improving wherever possible. Regarding the amenities and condition of our rooms, we strive to maintain a contemporary feel within our facilities and will review your feedback as part of our ongoing efforts to update and refresh our accommodations.We are grateful for your comments as they assist us in our continuous goal to provide an exceptional service experience for every guest.We hope to have the pleasure of welcoming you back in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Dear Mital, Thank you for your review.We are thrilled to hear that our breakfast hall staff provided impeccable service, reflecting our commitment to exceptional guest experiences. We regret to hear that some aspects of the room did not meet your expectations.Regarding the complimentary water, we offer a bottle upon arrival, and our team is always on hand to assist with any additional requests to enhance your stay. We are grateful for your acknowledgment of our dedicated service and hope that the positive aspects of your stay will encourage a return visit.We hope to have the pleasure of welcoming you back in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Dear Jeremy,Thank you for your kind feedback.We are thrilled to hear that you found our rooms to be impeccably clean, reflecting our commitment to excellence in service. It's also gratifying to know that the condition of our hotel met your expectations and contributed to a memorable experience. Our staff will be delighted to learn that their efforts to provide top-notch service were so well appreciated.We look forward to welcome you soon. Marc UYTTERHOEVEN, General Manager

Dear Chantel,Thank you for taking the time to share your feedback with us.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Marc UYTTERHOEVEN, General Manager

Cher hôte,Merci pour ce retour.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous serions ravis de vous recevoir à nouveau bientôt. Bien cordialement,Marc UYTTERHOEVEN, General Manager

Dear Eneli,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We look forward to the pleasure of seeing you again in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Dear Guest,Thanks for taking the time to share your opinions on your visit to our hotel.We're delighted to hear that you found our location convenient and everything easily accessible on foot. We understand that ongoing constructions in the area can be a concern, and we appreciate your advice to future guests to plan accordingly. We strive to provide a peaceful stay despite the bustling city environment and are glad that the double glazing of our windows contributes to a quieter room experience.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,Marc UYTTERHOEVEN, General Manager

Beste Luc,Hartelijk dank voor deze uitstekende score.We zijn verheugd te horen dat u de netheid van onze kamers en de staat van ons hotel waardeert. Het is voor ons een erkenning van de dagelijkse inspanningen van ons team om een hoogwaardige service te bieden. Onze housekeeping zorgt dagelijks voor een grondige schoonmaak en ons hotel wordt goed onderhouden, wat blijkt uit uw score van 100% voor de hotelconditie. We merken dat u onze service ook positief beoordeelt, en we streven er altijd naar om deze ervaring voor al onze gasten te optimaliseren. We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Marc UYTTERHOEVEN, General Manager

Cher Hôte,Merci pour votre commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Ce serait un plaisir de vous recevoir de nouveau.Bien cordialement,Marc UYTTERHOEVEN, General Manager

Dear David, Thank you for taking the time to share your experience with us.We're delighted to hear that our front-of-house team made a positive impression and that you enjoyed the variety and quality of our breakfast offerings. It's our aim to provide a comfortable and enjoyable stay, and we're glad we met your expectations in these areas. We note your comments regarding the room decor and appreciate your candid feedback. Rest assured, we are continuously reviewing guest feedback for future enhancements to our facilities.We hope to have the pleasure of welcoming you back in the future. Kind regards,Marc UYTTERHOEVEN, General Manager

Beste Martinus,Bedankt voor uw enthousiaste beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Marc UYTTERHOEVEN, General Manager

Cher Nicolas,Merci pour ce très bon retour.Nous sommes ravis d'apprendre que la propreté de nos chambres a répondu à vos attentes et que vous avez trouvé notre hôtel bien situé pour explorer la ville. Il est toujours encourageant de savoir que nos services ont été à la hauteur et que les aménagements de nos chambres ont contribué à votre confort. Votre satisfaction concernant l'état de notre établissement est particulièrement appréciée, sachant que nous nous efforçons de maintenir nos installations modernes et accueillantes.Au plaisir de vous revoir très prochainement,Marc UYTTERHOEVEN, General Manager

Dear Virginia,Thank you for taking the time to share your feedback with us.We're glad to hear that you found our location convenient for exploring the city. Your feedback regarding the situation with your belongings is concerning, and we want to assure you that our team is trained to handle such incidents with the utmost integrity. Our 24-hour front desk is committed to assisting guests with any issues they may encounter, and we take your comments very seriously. We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,Marc UYTTERHOEVEN, General Manager

Estimada Yara,Muchas gracias por dedicar un momento para compartir su opinión sobre el Novotel Brussels City Centre.Nos alegra saber que la limpieza de la habitación y la condición del hotel fueron de su agrado, reflejando nuestro compromiso con altos estándares de higiene y mantenimiento. Lamentamos que el servicio no haya cumplido con sus expectativas; nuestro equipo siempre busca ofrecer una atención excepcional y orientación completa a nuestros huéspedes, y su retroalimentación es valiosa para continuar mejorando en este aspecto.Ha sido un placer poder recibirle en nuestras instalaciones y esperamos volver a verle en un futuro muy próximo. Un saludo muy afectuoso,Marc UYTTERHOEVEN, General Manager

Dear Liliya, Thank you for this positive review of your stay.We're delighted to hear that you appreciated our fitness facilities and indoor heated pool, which are indeed available to all guests from 7:00 AM to 10:00 PM for their enjoyment and relaxation. It's also pleasing to know that the cleanliness of your room met your expectations, as our housekeeping team works diligently each day to ensure rooms are impeccably maintained for our guests. We take pride in the condition of our hotel and the level of service provided by our team, so it's gratifying to receive your positive feedback in these areas. While we note that you rated some aspects at 80%, we continuously strive for excellence and take all guest feedback seriously as we aim to provide an even more superior experience.We look forward to welcoming you again. Best regards,Marc UYTTERHOEVEN, General Manager

Dear Guest,Thank you for taking the time to share your feedback with us.We're thrilled to hear that our staff's commitment to service excellence made a positive impact on your visit to Brussels. It's wonderful that our hotel's prime location facilitated your exploration and enjoyment of the city. Regarding the room size, we take pride in providing well-appointed rooms with premium bedding and various amenities, as detailed on our website, to ensure a comfortable stay for all our guests. We regret to hear about the disturbance caused by the construction; we always aim to maintain a serene environment and appreciate your understanding that such external factors are sometimes beyond our control. Rest assured, we continuously strive to improve our hotel's condition to enhance the guest experience.We hope to welcome you back again.Best wishes,Marc UYTTERHOEVEN, General Manager

Dear Niamh, Thank you for reviewing your stay with us.We regret to hear about your concerns regarding the hotel's decor and temperature control in your room. Rest assured, we regularly conduct maintenance to address such issues. Regarding the temperature, our rooms are equipped with manual temperature control and we also provide extra fans upon request to ensure our guests' comfort. We understand that construction work in the vicinity can be an inconvenience, and we apologize for any disturbance it may have caused during your stay. We appreciate your feedback on the location and will consider it as we continuously strive to provide a pleasant environment for our guests.We hope to welcome you back in the future. All the best.Marc UYTTERHOEVEN, General Manager

Dear Elia, Thank you for this positive review of your stay.We're thrilled to hear you enjoyed the complimentary upgrade; our team takes great pride in offering little surprises that enhance our guests' stays. It's wonderful to know that our central location contributed positively to your visit, making it convenient for you to explore the city and access various transport options. Your recommendation is truly appreciated, and we're delighted that the cleanliness of our rooms, the condition of our hotel, and the service provided by our staff all met your expectations.It would be a pleasure to have you return on a future occasion.Best wishes,Marc UYTTERHOEVEN, General Manager

Cher Laurent,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau très bientôt,Marc UYTTERHOEVEN, General Manager

Dear Brittany,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that you felt at home in your room and appreciated the unexpected pleasure of our pool and steam room. It's wonderful to know that our location contributed positively to your experience, providing great value and convenience for exploring the city.We look forward to seeing you again on your next stay.Best wishes,Marc UYTTERHOEVEN, General Manager

Chère Komal,Merci pour cet aimable commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Au plaisir de vous accueillir à nouveau,Marc UYTTERHOEVEN, General Manager

Dear Guest,Thank you for taking the time to share your feedback.We're glad to hear that you appreciated our hotel's location, which is indeed ideal for exploring the city's attractions and enjoying the local cuisine in the neighborhood known for its seafood restaurants. We regret to hear that there were aspects of your stay that did not meet your expectations. Regarding the room comfort, we apologize if the temperature was not to your liking; our air conditioning can be manually controlled and we also provide extra fans on request to ensure our guests' comfort. We are surprised about the safe. We take note of your comments on the pillows and will look into this matter, as we aim to provide premium bedding for a restful sleep. We assure you that our team is committed to providing high-quality service and we're sorry if we fell short during your interaction. Rest assured that we value all guest feedback and continuously strive to provide an exceptional experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Marc UYTTERHOEVEN, General Manager

Cher Bruno,Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous espérons avoir le plaisir de vous revoir bientôt,Marc UYTTERHOEVEN, General Manager

Cher Bhamina,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,Marc UYTTERHOEVEN, General Manager

Dear Mohamed,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Marc UYTTERHOEVEN, General Manager

Dear Joerg,Thank you very much for this positive review.We are always pleased to be able to welcome positive feedback. We look forward to welcoming you again soon.Best wishes,Marc UYTTERHOEVEN, General Manager