Dear MILTON, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Bucharest City Center. If Bucharest will be your travel destination again, we would be delighted to be your host again. Best regards,

Dear Sanan, Thank you very much for taking the time to evaluate your stay at Leonardo Bucharest City Center. Your positive and motivating feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,

Hallo Felix, vielen Dank, dass Sie sich für Ihren Besuch in Bucharest unser Leonardo Bucharest City Center ausgesucht haben. Gern gebe ich Ihre konstruktive Kritik an die relevante Abteilung weiter. Vielen Dank dafür. Viele Grüße,

Dear William, Thank you for sharing your positive experience with us. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. We would be happy to welcome you again and wish you all the best. Kind regards,

Hallo Markus, es tut uns leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprach. Ihre Erfahrung widerspricht dem hohen Standard, den wir uns als Hotel gesetzt haben. Wir legen großen Wert auf die Zufriedenheit unserer Gäste und es ist unser Ziel, Ihnen einen angenehmen und komfortablen Aufenthalt zu ermöglichen. Es ist bedauerlich, dass wir in Ihrem Fall dieses Ziel nicht erreicht haben. Wir hoffen, Sie geben uns eine weitere Chance, Ihren Eindruck von uns zu verbessern. Mit freundlichen Grüßen,

Dear Dennis, Thank you very much for taking the time to evaluate our hotel and your positive comments. Your feedback is very helpful so that we can improve our service in the future. With great pleasure we would like to welcome you again as a guest in Berlin and wish you all the best. Kind regards,

Dear Sophia, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Bucharest City Center. If Bucharest will be your travel destination again, we would be delighted to be your host again. Best regards,

Dear GIOVANNI, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Lorenzo, Nice to read that you have our hotel in positive memory. Best regards,

Dear Nazuma, I think it is the best recommendation we could ever wish to get. Thank you for being with us and your time spent to share all necessary information for future travelers. I wish we could host you once again. Best regards,

Dear Sarah, We apologize for not having met your expectations. We strive to ensure each, and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Please inform our team, if you felt disturbed by other guests. We can ask them for being carefully. It is our hope that you will give us another opportunity to serve you. Best regards,

Dear Or, Thank you for the rating and for your stay in our hotel. We sincerely appreciate your support and hope to have a chance to welcome you back in Leonardo Bucharest City Center very soon. Kind regards,

Dear Cristiano, We don't want to miss the chance to thank you for your feedback about our Leonardo Bucharest City Center. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards,

Dear Angelo Di, Thank you very much for your rating. Too bad that we could not meet all your expectations. Please let us know what we can improve to satisfy your needs and wishes up to 100%. We would be happy to welcome you again soon and wish you all the best. Kind regards,

Dear Oleg, Thank you for your 10 point review. I hope we could host you again at Leonardo. Best regards,

Dear michael, What a great rating. Thank you so much for that. We look forward to seeing you again at Leonardo Bucharest City Center. Best regards,

Hello Anya, Thank you for taking the time to rate your stay at the Leonardo Bucharest City Center. We are very sorry that you were not satisfied. Due to a system error you got a double room instead a triple room. Our staff offered you another double room. Unfortunately you refused it. Additionally we offered free breakfast which you didn't want too. We were doing our best to resolve the matter you raised. Kind regards,

Dear Damien, Thank you for taking the time to rate your stay at the Leonardo Bucharest City Center. We are very sorry that you were not satisfied. We decided us against a bar or restaurant as you will get a lot of drinks and snacks in the surrounding of the hotel. Kind regards,

Dear Tracey, What a great rating. Thank you so much for that. We look forward to seeing you again at Leonardo Bucharest City Center. Best regards,

Lieber Gast, Es freut uns, dass es Ihnen bei uns gefallen hat und wir Ihnen einen angenehmen Aufenthalt ermöglichen konnten. Viele Grüße,

Dear Alejandro, Thank you for your opinion. Thanks to you we are getting better every day. I hope to see you soon. Best regards,

Dear Kristina, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Tracey, Thank you for sharing your positive experience with us. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. We would be happy to welcome you again and wish you all the best. Kind regards,

Dear Sabine, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,

Hallo Nathalie, Vielen Dank für die 4-Sterne-Bewertung. Ich hoffe, wir können Sie demnächst wieder bei Leonardo beherbergen. Mit freundlichen Grüßen,

Dear Nicola, Thank you, we are pleased that you enjoyed your stay with us. Thanks also for the constructive feedback - we will take it to heart! See you soon again, best regards,

Dear GABRIELA, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,

Dear Iryna, Thank you very much for your feedback and providing us with your impressions of the Leonardo Bucharest City Center. Good to hear that you enjoyed our excellent services, the helpful staff and the clean room. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

Hallo Torsten, Es freut uns, dass es Ihnen bei uns gefallen hat und wir Ihnen einen angenehmen Aufenthalt ermöglichen konnten. Viele Grüße,

Hallo Christine, Danke, für Ihre Bewertung mit der bestmöglichen Punktzahl. Bis zu Ihrer nächsten Buchung und alles Gute. Mit freundlichen Grüßen,

Dear Andrew, We are very happy to know that you enjoyed your stay. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We are glad to welcome you again to the Leonardo Bucharest City Center and to convince you of our ever-improving commitment to excellent service. Best regards,

Hello Joseph, Thank you for your review. I hope we could host you again at Leonardo Bucharest City Center. Best regards,

Dear Florance, Thank you very much for taking the time to evaluate your stay at Leonardo Berlin Mitte. Your positive feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,

Dear Joseph, We can fully understand your displeasure with the arrival situation and we want to apologize for that. For an earlier check-in, we charge costs, as the cleaners clean your room preferential and you can use the room longer than other guests. This is only possible if we have availabilities. Without early check-in, your room should be ready at 3pm, which it was not - this should not happen and is not up to our standard. Please be assured that we have discussed your feedback carefully and we aim to do better. With great pleasure we would like to welcome you again as a guest in Berlin and wish you all the best. Kind regards,

Dear Bari, Many thanks for great recommendation. Leonardo Bucharest City Center-Team is looking forward to hosting you again. Best regards,

Dear Darren, Thank you for your opinion. Thanks to you we are getting better every day. I hope to see you soon. Best regards,

Dear JOHN, We are glad to hear you enjoyed your time with us in Bucharest. Also, we would like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other fellow travelers. Your comments encourage us to improve ourselves day by day. All of us expect to see you again in your next visit to the city. Kind regards,

Lieber Gast, Danke, für Ihre Bewertung mit der bestmöglichen Punktzahl. Bis zu Ihrer nächsten Buchung und alles Gute. Mit freundlichen Grüßen,

Dear Jan-Erik, we are so happy and proud to read your rating. Thank you for being with us. We are looking forward to hosting you back very soon. Best regards,

Dear senol raif, Many thanks for great recommendation. Leonardo-Team is looking forward to hosting you again. Best regards,

Dear George, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Hello Marius, thank you for participating in the satisfaction survey. Unfortunately, we were unable to meet your expectations with our staff, but we have read your comments carefully and discussed them. If Bucharest is your travel destination again, we look forward to your next booking. Kind regards,

Dear Susanne, Thank you for sharing your positive experience with us. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. We would be happy to welcome you again and wish you all the best. Kind regards,

Hallo Eugen, herzlichen Dank für Ihren Besuch und die damit verbundene Bewertung unseres Leonardo Bucharest City Center. Gästefeedbacks sind sehr wichtig und werden von uns aufmerksam ausgewertet, da sie für die Weiterentwicklung unseres Hauses unentbehrlich sind. Es hat uns gefreut, Ihr Gastgeber zu sein und im Nachhinein zu lesen, dass es Ihnen bei uns gefallen hat. Gern möchten wir Sie bald erneut als unseren Gast begrüßen und wünschen Ihnen bis dahin alles Gute. Viele Grüße,

Dear Stephane, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Jesper, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Bucharest City Center. If Bucharest will be your travel destination again, we would be delighted to be your host again. Best regards,

Dear Rene, Big thank you for your great rating after staying with us! I hope we could see you once again very soon! Best regards,

Dear Koray, we are so happy and proud to see your rating. Thank you for being with us. We are looking forward to hosting you back very soon. Best regards,

Dear Roberto Pablo, Thank you very much for your lovely feedback to our Leonardo Bucharest City Center. Best regards,

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,