로비

더 부에나 파크 호텔 & 스위트 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 298개 이용 후기 중 123개" "
평점 8 - 좋아요. 298개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 298개 이용 후기 중 48개" "
평점 4 - 별로예요. 298개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 298개 이용 후기 중 42개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Laura

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
I liked that many things were at a walking distance. I disliked the smell left in room and room wasn’t cleaned good. Sheets looked old/ dirty. Was hoping for a better experience.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Mirsha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a place to relax , they should post that very noisy is next to freeway.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

WONG

가족 여행
좋아요: 직원 및 서비스
PLUS DE PROPRETE dans la chambre
2024년 5월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello WONG,Nous apprécions vos commentaires et nous sommes désolés d'apprendre que la propreté de votre chambre n'était pas à la hauteur de vos attentes. Nous vous encourageons à contacter notre équipe de gestion pour discuter de vos préoccupations plus en détail. Votre feedback est précieux pour nous afin d'améliorer nos services.

8/10 - 좋아요

Daniel

연인과의 여행
My husband and I arrived early to the hotel. The front desk was kind enough to reach out to us, when the room was ready, The first morning when we were showering there was very low water pressure and no hot water. We let the desk know, they did change the shower head. The next morning still no hot water? The bath towels are small, cheap. We did let the desk know about the cold water again. I found it poor customer service, that they didn’t adjust our bill, due to the above issues. I wouldn’t recommend the property!
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Daniel,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We strive to address all guest concerns promptly and appreciate your understanding as we work to improve our services. Should you wish to discuss your stay further, please feel free to contact our management team directly.

10/10 - 훌륭해요

Kelly

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Noce
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Kelly,We appreciate your feedback and will share it with the team for further improvement. Thank you for staying with us.

10/10 - 훌륭해요

Rodolfo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Rodolfo,We are delighted to hear that you had an excellent experience during your stay with us! We strive to provide top-notch service to all our guests. If you have any more feedback to share, please don't hesitate to reach out to us.

10/10 - 훌륭해요

charolette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and bed comfortable
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello charolette,We're pleased to hear that you found our hotel rooms clean and comfortable during your stay. Our team works hard to maintain a high standard of cleanliness and comfort for all our guests. If you have any further feedback or suggestions, please don't hesitate to contact our management team directly. We appreciate your comments!

10/10 - 훌륭해요

Rodolfo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s always nice and clean
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Rodolfo,We appreciate you noticing our dedication to cleanliness during your stay at our hotel! Our team works hard to ensure a pleasant environment for all our guests. Your feedback is valued and we look forward to hosting you again in the future.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean and quite also close to shopping area.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Patricia,We are glad to hear that you appreciated our hotel's cleanliness, quietness, and proximity to shopping areas. Our team always strives to provide a comfortable stay for our guests. Your feedback is valued, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Leonel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean and spacious rooms
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Leonel,We are delighted to hear that you enjoyed our clean and spacious rooms during your stay with us. We strive to provide a comfortable environment for all our guests. Your feedback is greatly appreciated in helping us maintain our standards.

6/10 - 괜찮아요

Anthony

It was a good stay
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 19일
Hello Anthony,We are thrilled to hear you had a good stay with us! Your satisfaction is our top priority, and we hope to welcome you back again in the future.

2/10 - 너무 별로예요

lisa

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The walls were maybe made of paper? They were so thin you could hear everything your neighbors were doing. The walls were dirty, the couch looked like you wouldn't want to sit on it, the toilet barely flushed, the water pressure was bad. I would never stay here again. However, the location was good and the little interaction we had with the staff was good, too.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 17일
Hello lisa, We regret to hear about your experience with the room's noise levels and cleanliness. We appreciate your kind words about our staff. Your feedback is valuable for us to improve. Thank you for highlighting the good location and service; we hope to welcome you back in the future.

6/10 - 괜찮아요

Ashley

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 17일
Hello Ashley, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience. Please feel free to reach out to us with any feedback you would like to share so we can ensure future stays exceed your expectations.

10/10 - 훌륭해요

Farhan

2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 17일
Hello Farhan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Issac

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great!
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello Issac,We are thrilled to hear you enjoyed your stay at our hotel! Your feedback is truly appreciated, and we hope to welcome you back again soon for another wonderful experience.

8/10 - 좋아요

Lynda

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 17일
Hello Lynda, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 - 괜찮아요

Lynda

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Trash overflowing on ground and around trash cans. Noisy. Looked nice until you walk the property. Especially by the pool area. I think people are living here. Clothes hanging outside.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 15일
Hello Lynda, Thank you for sharing your feedback with us. We take all guest concerns seriously and will address these observations with our team. Our goal is to provide a peaceful and pleasant environment for all our guests to enjoy. It's essential for us to maintain high standards of cleanliness and comfort throughout the property.

8/10 - 좋아요

Jesus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the fact that there is always security at night. It feels safe close to freeways and walking distance from Knotts. Great food all round restaurant
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello Jesus,We are pleased to hear that you appreciated our security measures and convenient location near local attractions. Thank you for your positive feedback on our restaurant offerings as well. We hope to welcome you back for another memorable stay in the future.

8/10 - 좋아요

Maryfrances

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only disappointment I had was the jacuzzi wasn’t hot.
답변 제공: Manager 님, 2024년 5월 13일
Hello Maryfrances, We appreciate your feedback regarding the jacuzzi temperature. Your comments have been noted for our team's review and improvement. Thank you for raising this concern, we hope your overall stay was enjoyable.

8/10 - 좋아요

Alfredo 님, Las Vegas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great experience 👍
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 13일
Hello Alfredo,We are amped to hear that you had a positive experience during your stay with us! We strive to ensure all our guests have a wonderful time. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

James

가족 여행
좋아요: 직원 및 서비스
Very low shower pressure due to some weird outlet on the bottom of the tub spout. Furniture looked pretty old and worn, but the lobby was absolutely beautiful, the staff were incredibly nice and polite, and their proximity to things to do in the area is perfect
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello James, We appreciate your feedback on our lobby, staff, and location. Our team strives to provide excellent service to all our guests. We have noted your comments regarding the shower pressure and furniture and will share them with the relevant departments for their review and consideration. Thank you for taking the time to share your experience with us.

10/10 - 훌륭해요

Rodolfo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello Rodolfo,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another great experience.

8/10 - 좋아요

TUPEA

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nous avons passé 3 jours a Buena Park Hotel & Suites c’etait sympa, les chambres sont bien, le personnel est sympa, ya le petit dej le matin c’est simple mais suffisant c’est assez bien situé, il y a outback steak house juste a côté puis target a 3min. il y a beaucoup de Tahitien, je recommande 😊
2024년 5월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 13일
Hello TUPEA, Nous sommes ravis que vous ayez apprécié votre séjour à Buena Park Hotel & Suites, y compris nos chambres de qualité et notre personnel serviable. Nous sommes heureux d'entendre que vous avez trouvé notre emplacement pratique, avec des restaurants populaires et des magasins à proximité. Merci pour votre recommandation et nous espérons vous revoir bientôt!

2/10 - 너무 별로예요

Lanetra

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Unique thing was they created sweets out of two conjoining rooms, which was really good for an extended family
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 13일
Hello Lanetra, We're delighted to hear that you enjoyed our unique feature of combining rooms to accommodate extended families. We strive to provide a memorable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.

6/10 - 괜찮아요

Sammy

좋아요: 직원 및 서비스
I found a big cockroach in the bathroom near toilet. :(
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Sammy,We apologize for any inconvenience this may have caused. We encourage feedback from our guests to continually improve our services. Please contact our management team to discuss your experience further and address any concerns you may have.

8/10 - 좋아요

Kristie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was not clean. Hot tub was broken, service staff overnight- Joseph was very rude and unprofessional.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Kristie,We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is a top priority for us, and we will address your concerns with the team. If you would like to discuss your experience further, please feel free to reach out to our management team.

10/10 - 훌륭해요

Sarah

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Sarah,We are delighted to hear that you enjoyed your stay with us! We appreciate you choosing our hotel and hope to welcome you back soon.

8/10 - 좋아요

Shabock

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Shabock, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 - 너무 별로예요

Melissa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check out at 7 am?
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Melissa,We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address your concerns further. Your feedback is valuable to us and will help us improve the guest experience. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Etelvina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 8일
Hello Etelvina, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to reach out to us directly so we can address any concerns you may have.

4/10 - 별로예요

Yessenia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
There was 5 cockroaches in our room the day we arrived. Also they came out the sink as well.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Yessenia,We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness and pest control seriously to provide a comfortable environment for our guests. Your feedback will be shared with the appropriate departments for further review and improvement measures. We appreciate you bringing this to our attention.

10/10 - 훌륭해요

Vatana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome place with awesome price
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Vatana,We are delighted to hear that you enjoyed your stay with us and found our prices to be great value. We strive to provide a wonderful experience for all our guests. Your feedback is appreciated, and we hope to welcome you back again soon.

2/10 - 너무 별로예요

Raquel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not clean, and was infested with cockroaches.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Raquel,Thank you for sharing your feedback with us. We take all guest concerns seriously and will address this matter accordingly. Our team strives to maintain high cleanliness standards throughout the property. We encourage you to reach out to our management team directly to discuss your experience further.

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Valerie,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is our top priority, and we encourage you to reach out to our management team directly to address any concerns you may have regarding your stay. Your comments will help us improve our services for all our guests in the future.

10/10 - 훌륭해요

Vivianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Vivianna,We are delighted to hear that you had a great experience during your stay at our hotel. Thank you for taking the time to share your feedback with us. We appreciate your kind words and hope to welcome you back in the future.

2/10 - 너무 별로예요

Tisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was very old outdated rooms not very clean. Service was terrible
2024년 4월에 4박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Tisha,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team strives to provide a comfortable experience for all guests. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

6/10 - 괜찮아요

Samuel

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
There were some things in the room that made us question how clean this place is. Bed and pillows were very comfortable.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Samuel,We appreciate your feedback on your recent stay with us. It's wonderful to hear that you found the bed and pillows comfortable during your visit. If you have any concerns about cleanliness, we encourage you to reach out to our management team directly for further assistance and clarification.

2/10 - 너무 별로예요

Crystal

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Water didn’t get warm in the shower. Same for Pool and hot tub. The continental breakfast was atrocious. There’s also no phone # to be found to contact the front desk, couldn’t even find a direct line online
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Crystal,We apologize for the inconvenience you experienced with the water temperature and breakfast service. Rest assured we take all feedback seriously and appreciate you bringing this to our attention. Contact information for the hotel can be found on our official website for any future communication needs. Thank you for sharing your feedback with us.

8/10 - 좋아요

Steve

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location, and the rooms were clean.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Steve,We appreciate your kind feedback on our convenient location and clean rooms. Your satisfaction is our priority, and we hope to welcome you back in the future for another wonderful stay.

8/10 - 좋아요

Nikki 님, Las Vegas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The front desk clerk was nice, friendly and professional.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Nikki,We appreciate your feedback regarding our front desk clerk's exceptional service. Our team strives to provide the best possible experience for our guests. If you ever have any further comments or suggestions, please feel free to reach out to us.

10/10 - 훌륭해요

Candace

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Elsa

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Fernando

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms and great service from staff
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Fernando,We are pleased to hear that you enjoyed our rooms and the service provided by our staff. Your positive feedback is truly appreciated. If there is anything else we can assist you with or if you plan to visit us again, please do not hesitate to contact us.

10/10 - 훌륭해요

Eiroll Mae P.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Eiroll Mae P.,We're pleased to hear you found our hotel comfortable during your stay. We strive to ensure all our guests enjoy a relaxing experience with us. If you have any other feedback or suggestions, feel free to reach out to our management team directly.

2/10 - 너무 별로예요

CHRISTIAN

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There were cockroaches in the restroom. The shower pad was broken and cracked The beds are very uncomfortable
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello CHRISTIAN, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 - 좋아요

Martha E

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Martha E, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 - 좋아요

Alfredo 님, Las Vegas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had absolutely no issues with this place. Definitely will be returning. Staff was great.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Alfredo,We are thrilled to hear that you had a wonderful experience during your stay! Our staff takes pride in providing excellent service to all our guests. We are looking forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Laura

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 21일
Hello Laura, We appreciate you choosing to stay with us and hope you enjoyed your time at our hotel. If you have any feedback to share, please feel free to reach out to us so we can address any concerns you may have.

2/10 - 너무 별로예요

Arvin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
dirty rooms
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Arvin, We are sorry to hear about the cleanliness issue you experienced during your stay. Your feedback will be shared with our housekeeping team for further improvement. We appreciate you bringing this to our attention for future guests' comfort and satisfaction.

4/10 - 별로예요

Armando

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Checked into the room went to shower towels had pee on them
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Armando, We apologize for any inconvenience this may have caused. We encourage guests to contact our management team directly to address any concerns from their stay. Thank you for bringing this to our attention.