โItโs a 3 Star Motel not a Hotel - Dirty Beddingโฆ Deal with it!โ
I had an unhappy experience at this motel. The room was dirty and absolutely not worth the overpriced rate. From the moment I arrived, the reception staff were rude and unprofessional. When I tried to address my concerns, they cut me off mid-sentence and started talking on the phone, completely ignoring me.
The bedding in the room was filthy, and when I complained about it, I was shocked by their response. They casually told me, โDonโt use that bed; guests only use it to put their luggage.โ Thatโs completely unacceptable. Why would there be a dirty, unusable bed in the room I paid for? I got told we paid for a smaller room so dirty or not he was doing me a favour!
To make matters worse, instead of taking accountability, they dishonestly tried to blame me for the situation. It was clear they had no interest in resolving the issue or providing even basic customer service. When trying to discuss my issue I had to tell the owner to โplease stop interrupting meโ as I was being shouted over
Furthermore, I happily went down to reception and kindly asked for a new pot as the one I had was rotted and I got told it wasnโt rot and it was simply used and that it was a motel not a hotel deal with it - eventually got a new pot but with no ease
Advised to avoid this motel, the lack of cleanliness, poor service, and dismissive attitude from the staff made it one of the most disappointing stays Iโve ever had
