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호텔 스피왁 치피차페 캘리포니아 여행 후기

4.5 out of 5
호텔 스피왁 치피차페 캘리포니아
Avenida 6D # 36 N-18, Cali, Valle del Cauca

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 601개" "
평점 8 - 좋아요. 1000개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 81개" "
평점 4 - 별로예요. 1000개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 46개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Youn soo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was good
답변 제공: servicio al cliente 님, 2018년 2월 22일
Dear Guest: Receive the kindest regards from Hotel Spiwak Chipichape Cali. We want to thank you for choosing us as your Hotel of preference in the city; having you as a guest was such a great honor. At Hotel Spiwak Chipichape Cali, we work with dedication every day to be able to offer the best services and to fulfill all of our guests expectations. Wishing you a wonderful week and hoping to have you back with us soon. Sincerely, Diana Carolina Murillo Guest Relations Manager

10/10 - 훌륭해요

Inhyuk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Clean room, good service, satisfied
2017년 11월에 4박 숙박함
Dear Guest We are very pleased knowing that you have had such a wonderful experience in our Hotel. Once again, thank you for letting us know your valuable opinion and please tell us when you are planning on coming back, that way we can share our gratitude by giving you an excellent attention. Kindest Regards, Diana Carolina Murillo Guest Relations Manager

10/10 - 훌륭해요

GONZALO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy limpio servicio fabuloso muy cordiales
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Lucas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always LOVE the Spiwak! Never disappoints!
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Christian

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is so much different than what it was in 2018 when I last stayed there. Its straight up crap now. They clean every three days and the beds are so hard they can barely be used! The hotel is all dirty and in general the upkeep is trash. Will never return here again
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Olga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every single staff member made sure we had a lovely stay, from the front desk to the restaurant, they were kind and courteous, even sending my mom and birthday treat to the room. Perfect choice every time for a break in town, especially with access to shops and a variety of dining options.
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

vanessa

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is inside at mall very convenient for shopping and many options for restaurants, the cleaning services needs to improve. Breakfast buffet is ok but you can get more options outside.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Xavier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room service. The main courses. They just send whatever they had left over. Side dishes were replace arbitrarily with white rice and a day old salad. The. Bread pudding desert is not bread pudding. It’s just a muffin Coffee for breakfast is terrible. Like water. Not hot. Terrible coffee being a Colombian hotel.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Yves

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about my stay. The level of hospitality from the porters, cleaning staff, security officers, dining staff, and front office associates was awesome.
2024년 4월에 4박 숙박함

6/10 - 괜찮아요

patricia 님, Brentwood

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went here in 2019 before Covid. Going there years later. They have really let that place go. The pillows, towels, bedding , carpet , curtains were all super old
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are so good
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Jamal

2024년 4월에 3박 숙박함

8/10 - 좋아요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in should be more faster and use more electronic data
2024년 3월에 3박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 4월 2일
Dear Jose,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 - 훌륭해요

Fernando

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Me gusto porque esta adentro del mall de chipichape excelente porque puedes hacer tus compras y mucho más.
2024년 3월에 2박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 4월 1일
Estimado Fernando,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 - 훌륭해요

Lizandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

8/10 - 좋아요

Felix 님, Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location since you are in the heart of the Chipichape mall.
2024년 3월에 2박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 4월 1일
Dear Felix,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

4/10 - 별로예요

Edwar 님, Sarasota

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The front desk was horrible when I checked in. They demanded my credit card and wrote down the information in a piece of paper where anybody can take a look. they wanted me to sign a blank paper with the credit card information. they demanded an immigration document I did not have and it is not required by local authorities. They photocopy my passport and they got upset when I asked what will you do with the copy once I am gone. They told me that if I don't give up my credit card information in a piece of paper then I cannot staty there. I was forced to stay because it was 11 pm at night. Check out was easy and simple but they kept my credit card information written in a piece of paper. Bad experience overall.
2024년 3월에 2박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 4월 1일
Dear Edward,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 - 좋아요

Rudolph 님, Denver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The mall and use of the rooftop pool Rooms need to be updated and maintained better. better mattresses please.
2024년 3월에 1박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 4월 1일
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

2/10 - 너무 별로예요

Rick

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nearly combative. This property is set up to extort as much money as humanly possible from you, kind of feels like you’re like you’re in Vegas. $50 hamburgers at room service. The staff felt like they were troubled to answer a question. Maybe the worst thing this is supposedly one of the nicest hotels in Cali, no hot water, and you had to call the service technician to turn down your air conditioner from your blazingly hot room at arrival Would not be possible to sleep No courtesy for for nothing, I had two tiny bottles of water out of the mini fridge $17 American, at checkout I was shocked, and I asked them since I had no hot water and no I did not bring it to their attention because I enjoy my privacy and I was in and out in 30 secondslol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn. You’ll enjoy it much much more. Oh and their swimming pool. It’s maybe like a kitties pool. lol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn you’ll enjoy it much much more. Oh and they’re swimming pool. It’s maybe like a kitty pool
2024년 3월에 4박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 4월 1일
Dear Rick,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 - 훌륭해요

Samir

2024년 3월에 3박 숙박함

6/10 - 괜찮아요

DANIEL 님, Port St Lucie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Issues with key cards, toilet leaked each time we flushed, issues with air conditioning
2024년 3월에 7박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 3월 26일
Dear Daniel,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 - 훌륭해요

Rudolph 님, Denver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice!
2024년 3월에 2박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 3월 18일
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 - 훌륭해요

Dumy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is well kept and maintained the service is wonderful.... the only dislike i didn't get my VIP treatment
2024년 3월에 3박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 3월 18일
Dear Dumy,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 - 훌륭해요

Valentina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

cordell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, friendly staff especially security, clean and convenient to everything necessary. If you are staying in Cali it's probably going to be your most comfortable choice.
2024년 3월에 3박 숙박함
답변 제공: HOTEL SPIRITO 님, 2024년 3월 13일
Dear Cordell,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The door key keeps discharging and I had to go downstairs several times to recharge. It was a pain!
2024년 3월에 1박 숙박함
답변 제공: HOTEL SPIRITO 님, 2024년 3월 13일
Dear Sandra,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 - 별로예요

FABIAN

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
House keeping should not depend on the length of my stay. I expect my room to be made everyday regardless.
2024년 3월에 1박 숙박함
답변 제공: HOTEL SPIRITO 님, 2024년 3월 13일
Dear Fabian,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 - 별로예요

JORGE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The A/C doesnt work to good
2024년 2월에 3박 숙박함
답변 제공: HOTEL SPIRITO 님, 2024년 3월 13일
Dear Jorge,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 - 훌륭해요

TAL

2024년 2월에 2박 숙박함

8/10 - 좋아요

Astrid Rocío

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Jose

2024년 2월에 3박 숙박함

8/10 - 좋아요

Shawn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When you called the front desk they sent someone quickly
2024년 2월에 3박 숙박함
답변 제공: HOTEL SPIRITO 님, 2024년 3월 13일
Dear Shawn,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 - 훌륭해요

Carlos andres

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Evelyn 님, cali

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es muy lindo, la comida no estaba muy buena.. pero todo genial
2024년 1월에 3박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 2월 13일
Estimada Evelyn,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

4/10 - 별로예요

Mauricio Alberto

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The concept is great but the Maintenance is horrible. This hotel never in life is 5 start. Breakfast was cold. Staff need training. There are hotels cheaper with better staff and well maintained facilities
2024년 1월에 4박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 2월 7일
Dear Mauricio,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 - 괜찮아요

Gustavo 님, Coral Sprins

가족 여행
좋아요: 편의 시설/서비스
Hotel need to provide more towels. Most of the time you need to ask for towels. This is a recurrent problem.
2024년 2월에 1박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 2월 6일
Dear Gustavo,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 - 괜찮아요

Adriana

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함

8/10 - 좋아요

Angeline 님, Miami Beach

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located right inside a mall , very convenient and safe . The rooms were also large , though my hair dryer didn’t work and my shower sprayed in a million directions … time for them to clean the shower head of hard water deposits !!
2024년 1월에 2박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 2월 5일
Dear Angeline,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 - 훌륭해요

claudia juliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lo mejor la atención con la mascota !!
2024년 1월에 3박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 2월 5일
Dear Claudia,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

4/10 - 별로예요

Juan

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

PABLO S

Las meseras del restaurante uno se levanta a buscar cafe oh comida y le sacan la mesa para darselo a otra persona que parecen americananas y que le dan buena propinas
2024년 1월에 3박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 1월 29일
Estimado/a Pablo,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

8/10 - 좋아요

Larry

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien
2024년 1월에 1박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 1월 29일
Estimado/a Larry,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 - 훌륭해요

Gustavo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Julian E

2024년 1월에 10박 숙박함

10/10 - 훌륭해요

Hans Günter

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

luis

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

norby A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Saeed

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Edisson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy perfecto y conveniente para los clientes que se hospedan en este hotel
2024년 1월에 1박 숙박함
답변 제공: HOTEL SPIWAK 님, 2024년 1월 15일
Estimado/a Edisson,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.